Professional Documents
Culture Documents
II
The
Environment of Management
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Stakeholder
Any
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group inside or outside the organization that can affect or be affected by the organization's activities.
Creditors Customers Local government Local community
Suppliers
The Organization
Employees
Interest groups
Courts
Figure 2.1
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Owners/ investors
Trade associations
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-Should you hold payment to suppliers as long as possible to benefit your firm?
This will harm your supplier who is a stakeholder.
-Should you buy goods from overseas firms that hire children?
If you dont the children might not earn enough money to eat.
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The McGraw-Hill Companies, Inc., 2000
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Managers are responsible for protecting and nurturing resources in their charge. An important safeguard against unethical behavior is the potential for loss of reputation.
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Societal Ethics:
The values and standards embodies In a societys law, customs, practice And norm, and values
Professional Ethics:
The Values and standard that groups of Managers and workers use to decide how to behave appropriately
Individual Ethics:
Personal values and standard that result from the influence of family, peers, upbringing, and Involvement in significant Social institution
The McGraw-Hill Companies, Inc., 2000
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on values and standards found in societys legal rules, norm, and mores. Codified in the form of law and society customs. Norms dictate how people should behave.
Strong beliefs in one country may differ elsewhere. Example: bribes are an accepted business practice in some countries.
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The McGraw-Hill Companies, Inc., 2000
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What Is Social Responsibility? A firms practices with other parties such as customers, competitors, the government, employees, supplier, and creditors. the managers duty to nurture, protect and enhance the welfare of stakeholders. There are many ways managers respond to this duty: Obstructionist response: managers choose not to be socially responsible.
Managers behave illegally and unethically. They hide and cover-up problems.
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Defensive response: managers stay within the law but make no attempt to exercise additional social responsibility. Accommodative response: managers realize the need for social responsibility. Proactive response: managers actively embrace social responsibility.
oGo oTry oPut shareholder interest above all other stakeholders. oManagers say society should make laws if change is needed.
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Figure 2.3
Levels of Responsibility
Obstruction response
Defensive response
Accommodative response
Proactive response
Low
Social responsibility
High
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Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Managerial Ethics
Employees
Organization
Hiring and firing Wages and working conditions Privacy and respect
Three basic areas of concern for managerial ethics are the relationships of the firm to the employee, the employee to the firm, and the firm to other economic agents.
Subject to ethical ambiguities Advertising and promotions Ordering and purchasing Bargaining and negotiation Financial disclosure Shipping and solicitation Other business relationships
Figure 2.4
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Managers accrue benefits by being responsible. Whistleblowers: a person reporting illegal or unethical acts.
Whistleblowers now protected by law in most cases. Social audit: managers specifically take ethics
Workers and society benefit. Quality of life in society will improve. It is the right thing to do.
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Social Responsibility
3. Business often has the resources necessary to solve problems. 3. There is potential for conflicts of interest.
Figure 2.5
The McGraw-Hill Companies, Inc., 2000
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Diversity refers to differences among people such as age, gender, race, religion. Diversity is an ethical and social responsibility issue.
Manager need to give all workers equal opportunities Not following this is against the law and unethical. When all have equal opportunity, the organization benefits.
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The McGraw-Hill Companies, Inc., 2000
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Types of Diversity
Capabilities Disabilities Age
Socioeconomic background
Gender
Race
Figure 2.6
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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diversity awareness: managers need to become aware of their own bias. Understand cultural differences and their impact on working styles. Practice effective communication with diverse groups. Be sure top management is committed to diversity.
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Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Age Distributions
By 2025, more than one-third of the population will be over age 50:
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Under 15 15 to 24 25 to 34 35 to 49 50 to 64 65 or older 1999 2025 13.9% 13.1% 21.4% 20.1%
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38
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14%
12.9%
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23.5% 18.2%
35.5
36
14.6% 17.2%
35
12.7% 18.5%
Figure 2.7
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72%
62.4%
28%
37.6%
Racial or ethnic breakdown Hispanics 11.5% Blacks 12.1% Asians 3.7% Native Americans 0.7% W h ite
Racial or ethnic breakdown Hispanics 17.6% Blacks 13% Asians 6.2% Native Americans 0.8%
O th e r ra c ia l o r e th n ic g ro u p
Irwin/McGraw-Hill
Copyright by Houghton Mifflin Company. All rights reserved. The McGraw-Hill Companies, Inc., 2000
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Figure 2.10
Creativity argument
Competitive Advantage
Marketing argument
Problemsolving argument
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Organizational Environment: those forces outside its boundaries that can impact it.
set of forces and conditions that operate beyond an organizations boundaries but affect a managers ability to acquire and utilize resources. Environment consists of all forces with the potential to influence the organization and its performance. The environment can help or hurt managements efforts to attain the goals.
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Social responsibility
The Organization
Strategic response Direct influence
Figure 2.11
The McGraw-Hill Companies, Inc., 2000
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Environmental Interaction
-Environmental Munificence, -Resource Dependence
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Sociocultural Forces
Global Forces
Firm
Customers
Economic Forces
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Partners, Customers, Competitors, Suppliers, Labour Supply, and Regulators Forces Politic legal, Economic, Technological, Sociocultural, and International General Environment Task Environment
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The McGraw-Hill Companies, Inc., 2000
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labor.
-Working with suppliers can be hard due to shortages, unions, and lack of substitutes. -Suppliers with scarce items can raise the price and are in a good bargaining position.
Managers
each item.
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-Customers: individuals and groups that buy the goods and services that an organization products.
Usually,
there are several groups of customers. For Compaq, there are business, home, & government buyers.
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The McGraw-Hill Companies, Inc., 2000
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Economies of scale: cost advantages due to large scale production. Brand loyalty: customers prefer a given product. 2-30
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the changes that take place in an industry over time. Birth stage: firms seek to develop a winning technology.
Growth
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Shakeout
Maturity
Decline
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Birth
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Global
Perhaps the most important is the increase in economic integration of countries. Free-trade agreements (GATT, NAFTA, EU) decreases former barriers to trade. Provide new opportunities and threats to managers. 2-36
The McGraw-Hill Companies, Inc., 2000
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For example, during the past 20 years, women have entered the workforce in increasing numbers.
Currently, most industrial countries are aging. This will change the opportunities for firms competing in these areas. New demand for health care, assisting living can be forecast.
The McGraw-Hill Companies, Inc., 2000
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The more forces, the more complex the mangers job becomes.
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Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Managers thus cannot be sure that actions taken today will be appropriate in the future given new changes.
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Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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All levels of managers should work to minimize the potential impact of environmental forces.
Examples include reduction of waste by first line managers, determining competitors moves by middle managers, or the creation of a new strategy by top managers.
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The McGraw-Hill Companies, Inc., 2000
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Rite of passage: how workers enter firm & advance. Rite of integration: build common bonds with office parties, celebrations. Rites of enhancement: enhance worker commitment to values. Promotions, awards dinners.
Show workers how to act and what to avoid. Stories often have a hero that workers can mimic. Most firms also have their own jargon that only workers understand. 2-42
The McGraw-Hill Companies, Inc., 2000
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Unwritten rules and codes of conduct that prescribe how people should act in particular situations.
Folkwaysroutine
social conventions of daily life (e.g., dress codes and social manners) Moresbehavioral norms that are considered central to functioning of society and much more significant than folkways (e.g., theft and adultery), and they are often enacted into law.
Irwin/McGraw-Hill
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Socialization Process
Organizational Culture
Figure 2.14
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Industry Environment
Figure 2.15
Suppliers
Customers
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The McGraw-Hill Companies, Inc., 2000
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Environment Scanning
Apply
Analyze Recognize
Define
Figure 2.16
Irwin/McGraw-Hill
The McGraw-Hill Companies, Inc., 2000
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Includes reading trade journals, attending trade shows, and the like.
Gate
keeping: the boundary spanner decides what information to allow into organization and what to keep out.
Interorganizational
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Organizations that operate and compete not only domestically, but also globally Uncertain and unpredictable environment
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The McGraw-Hill Companies, Inc., 2000
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Lowest
Highest
Domestic business
International business
Multinational business
Global business
Figure 2.16
The McGraw-Hill Companies, Inc., 2000
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Offshore Production
Establishing assembly or manufacturing plants in other countries where
labour and resource costs are relatively low
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Figure 2.17
The McGraw-Hill Companies, Inc., 2000
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Advantages
1. Small cash outlay 2. Little risk 3. No adaptation necessary 1. Increased profitability 2. Extended profitability 1. Quick market entry 2. Access to materials and technology 1. Enhances control 2. Existing infrastructure
Disadvantages
1. 2. 3. 1. 2. 1. Tariffs and taxes High transportation costs Government restrictions Inflexibility Helps competitors Shared ownership (limits control and profits) Complexity Greater economic and political risk Greater uncertainty
Licensing
1. 2. 3.
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Licensing: firm allows foreign organization to make and distribute goods for a fee.
Helps the home firm since it does not have to set up a complete production and distribution network.
Franchising: company sells a foreign organization the rights to use brand name and know-how in return for payment and profit percentage.
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The McGraw-Hill Companies, Inc., 2000
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International Expansion
Whollyowned For. Subsidiary
Importing Exporting
Licensing Franchising
Low
High
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Management
Values and interests of the parent company in its home country guide the decisions and actions of operations outside the home country
Polycentric
Management
Managers in the home country allow managers in other countries to make their own decisions in response to local needs and environmental pressures
Geocentric
Management
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ASEAN Members
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The McGraw-Hill Companies, Inc., 2000
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Economic Systems
Free
Command
Most command economies are moving away from the command economy.
Mixed
economy: certain economic sectors controlled by private business, others are government controlled.
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Figure 4.4
Democratic
Britain 1985
Britain 1995
Political Freedom
Hungary 1995
Totalitarian
Command
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