LEGAZPI CITY

Information & Communications Technology (ICT) ENABLED SERVICES

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ICT-ENABLED SERVICES

GOAL

To Make ALBAY an ICT hub and one of the countrys investment destination for Business Process Outsourcing (BPO) Projects
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ICT-ENABLED SERVICES

THE ICT-ENABLED SERVICES, THEN

Lack of ICT awareness among sectors Lack of ICT skilled manpower due to mismatch between industry needs and available skills/talents Unstable/unreliable/expensive power cost Absence of local ICT incentives Lack of job opportunities Inadequate ICT infra/Unreliable TELCO services No ICT masterplan Few Players No active advocacy group that promotes the industry Lacks support from concerned agencies and local government units

ICT-ENABLED SERVICES

FOUR MAJOR STRATEGIES

1. INFRASTRUCTURE DEVELOPMENT
Goal:
By 2010, Albay will be the countrys top choice for ICT companies and industrial ICT parks due to infrastructure stability and easy access points

2. HUMAN CAPITAL DEVELOPMENT

Goals: Improve the quality of IT knowledge and skills throughout the education and training supply chain Upgrading of Skills/competencies thru standards/certification for Network Enabled Services
4 Intensive ICT/IEC advocacy with focus on the grassroots

ICT-ENABLED SERVICES

FOUR MAJOR STRATEGIES

STRUCTURAL REFORM & DEVT.
Goal: By 2010, Albay is one of the countrys producer of CYBER SERVICES and producers of ICT products/packages. Local Businesses uses the ICT Exchanges to promote their products and services here and abroad thus giving them greater productivity and growth.

BRAND/MARKET DEVELOPMENT Goal: By 2010, Albay is one of the countrys top choice location of CYBER SERVICE companies 5 and producers of ICT products/packages.

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008

Based on the Four Major Development Strategies Identified During the Provincial ICT Planning Workshop Conducted last September 7, 2005 Facilitated by then CICT Commissioner Damian Domingo Mapa

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Brand Strategy Development and Marketing

E-Commerce Training for Exporters: Doing Business

in the Web, the E-commerce Challenge Made Easy for Filipino SME Exporters Date Participants Sponsors :January 19-21, 2006 :18 Albay-based SMEs : DTI, PTTC, QUT-AusAid, CAT College

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Brand Strategy Development and Marketing

INFOTEK SHOW 2006

Date Participants Venue Guests/Visitors Sales Generated IT Seminars # of Participants Job Caravan Jobs Generated : : : : : : : : : July 18-21, 2006 26 IT-related companies Albay Astrodome 3,000 P 1.5 million 20 topics 2,000 5 BPO Companies 50

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Brand Strategy Development and Marketing

e-SERVICES PHIL. GLOBAL SOURCING CONFRENCE &

EXHIBITION 2008 - Legazpi City, through Embarcadero participated in the exhibit and
was featured as one of the Next Wave Cities in the Regional IT Hubs Project of the DTI. Date : February 11-12, 2008 Participants (Conference) : 40 (from Albay) Venue : SMX Convention Center Pasay City

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Incentive Development Strategy

1. Amended the Legazpi Investment Incentive Code that now includes new Priority Development and Investment Areas in the Urban Center (includes ICT-enabled and other service-oriented investments) and the Provision of New Incentives both to Existing and New Investors 2. Business/Study Mission to the Philippine Economic Zone Authority, IT Buildings and Parks in Metro Manila in preparation for the Declaration of the Legazpi IT Park. Date Participants :June7-9,2006 : ICT-TWG members of the Legazpi City

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Incentive Development Strategy

Business/Study Mission to Bacolod City, Cebu City & General Santos City to benchmark on the Implementing Rules and Regulations (IRR) of their respective Investment Incentive Codes and other development efforts as inputs to the TWG teams preparation of Legazpi Citys amended IRR. Date : May 5-9, 2008 Participants : Task Force On Investments TWG members of the Legazpi City

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Infrastructure Development Strategy Resolution No. 0119-2006 Declaring the Building and Compound
of the Ibalong Centrum for Recreation as the Legazpi IT Park Declared as IT Park on November 23, 2006 during the Bicol ICT Congress Embarcadero IT Park Declared by PEZA as an IT Park on November 28, 2007 A reclaimed area at the Legazpi Port that will offer 31,000 sq.m. for BPO company-locators

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy English Language Enrichment Course Focused on Language
Proficiency, Advance Grammar, Vocabulary and Effective Communication Skills under the Canadian Executive Service Organization of the Canadian International Development Agency (CESO-CIDA) Duration : September 5 October 5, 2006 Consultant/Trainer : Ms. Patricia Baker Recipients : 109 Graduating students and 20 faculty members of CATC & SLTCFI

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy Scholarship Programs on ICT Courses
Local Government Unit of Legazpi Free-Training for Call Center Agents Date of Implementation Number of Scholars Number of Graduates/Beneficiaries Employment Rate 2006 todate 1,500 1,500 60% - 70%

: : : :

Free Training for Medical Transcriptionist Date of Implementation : 2006 - 2007 Number of Scholars : 100 Number of Graduates : 100 Employment Rate : 60% - 70%

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy

IT Education Training Grant through the Korean Internet Volunteers (KIV)

under the Korean Agency for Digital Opportunity and Promotion (KADO) First Engagement Duration Consultants/Trainers Recipients Programs Taught Second Engagement Duration Consultants/Trainers Recipients Programs Taught : : : : : July 31 2006 August 18, 2006 Four Korean Masters students 39 Graduating IT students of CATC Java Programming, Web Design & Korean Language and Culture July 21, 2007 August 18, 2007 Korean students 36 Graduating IT students of CATC Web page, XTML Programming, PHP Programming, Adobe Premier

: : : :

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy Forum on Business Process Outsourcing
Date : March 15, 2007 Venue : Bicol University-Daraga Campus Participants : 86 Students and Faculty Members Speakers : Owners and Officers of local BPOs (MBS Tek, DWCL-Call Center Mayon Transcription Services, Content Online Services, and All Nations e-Language Conversion)

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ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy DepEd-AICTA Computer Training Project for ICT Coordinators &
Secondary School Principals of Albay Division Date : Venue/Host : Participants : Trainers/Facilitators: May 2-5, 2007 Bicol University 96 ICT-Coordinators & Principals IT Experts and Professors from AMA Computer College-Legazpi, Bicol University, CAT College, and SL Techno. College Foundation

Topics/Subjects

: Day 1 Computer Hardware Day 2 Assembling and Disassembling a Computer Day 3 Basic Troubleshooting and Maintenance Day 4 Installing Windows-Based 17 Programs

ICT-ENABLED SERVICES ACCOMPLISHMENTS: 2006-2008 Manpower Development Strategy

ICT Focused Group Discussion Date Venue/Host Participants Facilitator Output : April 11, 2008 : DTI-5 Conference Room : 14 Major ICT Stakeholders in Albay : Ms. Rose Kwan of CITEM : Albay ICT Roadmap

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MILESTONES
1. Improved/more active partnership between Government Line Agencies and the private sector through the Albay ICT Association (AICTA) Implemented Free ICT Trainings (call center agents, med trans, etc.) through the LGU-Legazpi and other Local Officials that created new employment opportunities for local IT manpower. Encouraged investors to put up Professional Training Centers for Call Center Agents and Medical Transcriptionists Entry of the following BPO Companies: * Call Centers (MBS Tek, DWCL, RAB Outsource Solutions, SLTCFI, Asia Pacific Technosys, Inc.) 2.

3.

4.

* Medical Transcription (M3 Medical Mgt.,

Bicol Transcription Masters, etc.) * Data Processing/Conversion (COSI, ANELC,)
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MILESTONES
4. Provided 2,000+ jobs Professionals/workers to local IT

5. Amended Investment Incentive Code provides Incentive for ICT-related investments 6. PEZA Declaration of Embarcadero IT Park has put Legazpi to the IT Map of the Philippines

7. Enhanced the IT Knowledge & Skills of Local ICT Graduates and Professionals through partnership training programs with International Partners such as CESO-CIDA & KADO (Korean)
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STAKEHOLDERS
1. Department of Trade and Industry 2. Albay SMED Council

3. Local Government Unit of Legazpi

4. Philippine Economic Zone Authority 5. Albay ICT Association

6. Academe
7. Embarcadero IT Park

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THANK YOU!

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