Amity Business School

Emotional Intelligence & Effective Communication

Presented By: Abhijit Bhardwaj Alok Narayan Amresh Kumar Prabhat Shukla

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What is Intelligence?
Typically focused on analytic reasoning verbal skills spatial ability attention memory Judgment Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought Concepts of intelligence are attempts to clarify and organize this complex set of phenomena.

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What is Emotion?

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There is a Biological Purpose for Emotion

Signaling function (that we might take action) Promote unique, stereotypical patterns of physiological change. Provide strong impulse to take action.

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What is Emotional Intelligence?

The ability to:
understand the need and feeling of oneself and the other people. manage ones own feeling. respond to other in appropriate way. The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

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The 5 Components of Emotional Intelligence

Emotional Self-Awareness Managing ones own emotions Using emotions to maximize intellectual processing and decision-making Developing empathy The art of social relationships (managing emotions in others)

Categories Self-Awareness Self-Regulation Self-Motivation Social Awareness Social Skills

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The development of Emotional Intelligence

A genetic contribution is likely They are not destiny (timidity) Early expression of emotion by parents helps learning Early abuse hinders learning Poor ability to read others emotion may lead to the development of poor social skills.

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Importance of EI to Organizations
50% of work satisfaction is determined by the relationship a worker has with his/her boss. EI is a prerequisite for effective leadership across borders. Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others.

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Making Communication Effective

Use concrete than abstract words wherever possible. The content has to be made meaningful to the receiver The message should be framed according to the capability of the receiver. There should be a proper blend of verbal and non-verbal communication Eye contact should be maintained Speak at a moderate rate Create rapport with the receiver Select appropriate channel Encourage listening & feedback Avoid communicating in extreme emotional states

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CONT..
Make the message Attractive Brief & Clear

Communication involves a number of skills and no one is a complete effective communicator. Each individual can become a better communicator by sharpening his skills through learning and practice.