Professional Grooming

Generally, daily bathing is a given. Clean hair, shaving, moderate make-up, clean clothing in reasonable repair, lack of odors, oral hygiene, trimmed finger and toenails, appropriate clothing are all things that are generally expected.

Positive First Impression

Positive First Impression

WHAT IS POSITIVE FIRST IMPRESSION:

What stays in some body's mind: A lasting effect, opinion, or mental image of somebody or something. First impressions DO COUNT when we are evaluating someone, particularly for a professional position. Professional dress is important component of that first impression.

Positive First Impression

Walk with a purposeful stride (entering your office block or a clients). Be sure not to carry any plastic bags, but just handbag/briefcase. Smile warmly. Dress for the person you are meeting. Make your first 10 words count when meeting someone (Good morning, thank you for meeting me, Encik Ramli). Include the persons name in the initial conversation. Lean slightly forward, give people your full attention and listen to what they have to say.

Positive Grooming Standard (Business Attire)

Positive Grooming Standard (Business Attire)

What is suitable business attire?

OR

This

This

Positive Grooming Standard (Business Attire)

Business Attire for Men: 6-10 Points 1. Shirt - Light colour, plain or soft patterned. - Long sleeve; make sure the sleeve length is just below the wrist bone. - Do not put anything in your chest pocket, not even a pen (spoil the fit of your shirt, stain if ink leaks).

Positive Grooming Standard (Business Attire)

2. Trousers/Pants - Must always be darker than the top. - Do not put your bulky wallet, keys, coins etc in your trousers (spoil the fit of your trousers). Use a small Clutch bag to keep your personal Belongings. - Make sure its straight cut.

Positive Grooming Standard (Business Attire)

3. Belt - Simple metal buckle. - Smooth leather belt with little shine better choice. - Make sure its straight cut. Tie - Tie colour must match shirt or jacket or pants. - Length must touch top of belt buckle. - When wearing ties, ensure that knot is tight & small collar fit must be good.

4.

Positive Grooming Standard (Business Attire)

5. Shoes - Dark colour: Black or dark brown. - Smart shoes and not sporty. Socks - Dark colour: Black, navy blue, dark brown. - Always wear your shoes with socks. Watch - Leather or metal strap.

6.

7.

Positive Grooming Standard (Business Attire)

8.
9.

Ring
Cufflinks

10. Blazer/suit - Dark suit; long enough to cover buttocks. - Button up your jacket when you stands up. - Recommended for all formal presentation to clients/meeting clients.

Positive Grooming Standard (Business Attire)

Others
Pen - The best you can afford (a pen signifies power) Briefcases - Good quality leather. - Match shoes and belt.

Positive Grooming Standard (Business Attire)

Business Attire for Women: 8-12 Points 1. Shirt - Solid colours and simple designs. - Soft pattern lines or checkered. - A white shirt/blouse is very essential. - Wear sleeves or long sleeves. 2. Skirts/Pants - Darker than top. - Skirt appropriate length (about the height of the knee).

Positive Grooming Standard (Business Attire)

3. Blazer/suit - Solid colours/basic colours Black, Navy blue or gray colour - Recommended for all formal presentation to clients/meeting clients. Shoes - Pump shoe (with heels from 1 to 2.5 inches) - Should be the colour of the dress or darker. - Slippers are only to be worn outside; not recommended to office/meeting clients.

4.

Positive Grooming Standard (Business Attire)

5. Socks/stockings/panty hose - A must? - Recommended colors: toffee, light brown, black or charcoal gray. Make-up - For business, no matter how little, always apply make-up. - Choose colours as close to your skin tone as possible.

6.

Positive Grooming Standard (Business Attire)

7. Accessories - Less is recommended for a more professional and elegant look. Belt - Non-glittering. - Can be worn at waist level or at the hip area. - Match with shoes colour. Watch - Choose one with metal or leather strap. - If you wearing spectacle, match the colour of your watch strap with the colour of the frame.

8.

9.

Positive Grooming Standard (Business Attire)

9. Accessories
10. Belt 11. Watch 12. Necklace

Positive Grooming Standard (Business Attire)

Others
Handbag - Own at least 2 handbags, one for day use (suitable for work), the other for formal evening functions (small). Scarf - A scarf is recommended.

Business Etiquette (Men and Women)

Business Etiquette (Men and Women)

Business Introductions (introducing self) - Do not mentioned your titles when introducing yourself. (Hello, Im George Aveling, NOT Hello, Im Dr.George Aveling.) If you do not remember a persons name; - Im so sorry, my minds gone blank! You are? - I remember meeting you but Im sorry, your name just slipped my mind - How nice to see you again. Im Hafizah. We met at Gerards party.

Business Etiquette (Men and Women)

Social Introductions - The order of importance is: senior woman; senior man; junior woman; junior man; A good hand shake: Firm and complete, maintain eye contact (3 second). Warm facial expression, relaxed and sincere and confident posture.

Meeting Etiquette

Meeting Etiquette

Check your appearance - Are you well groomed to show respect? - Are you dressed for the occasion Using the right level of dress? - Have you checked the condition of your shoes? - is your bag/briefcase well organised? - Do you look relaxed and confident?

Meeting Etiquette

Business Card Rules - Exchange cards at the beginning & end of a meeting. - Stand up when exchanging cards. - Hand over card with the print side up with right or both hands. Do same when receiving card. - Make time to review your clients card carefully. Mentioned his/her name & position to be sure of correct pronunciation to show interest and respect to them.

Meeting Etiquette

Business Card Rules - Place card in your shirt/jacket pocket or in wallet/notebook/name card holder. - On meeting place card in front of you and look at it to memorieze the persons name. - If there are several people, arrange the cards neatly in front of you. - Never ask for a business card from a person of higher rank.

Meeting Etiquette

At your office - Shake hands at the beginning of meeting. - Both men and women may extend hand. - Thank client for coming. - Show your client where he/she should sit. Choose a nice view if possible. - Make sire client is comfortable. - Offer client a drink, ask twice. - Show you client around if it is the first time he is visiting.

Meeting Etiquette

At your office - Listen carefully, smile, nod and remain calm and confident. - Shake hands when leaving. - Accompany cleint to the exit your door or the lift. - Thank him and wish him a pleasant day.

Meeting Etiquette

At your clients office - Arrive at least 10 minutes early. - Stand up and greet client. - Extend your hand and state your name and company you are from if he does not know. - Say it is nice of him/her to meet up with you. - Make a small talk Comment on the trophies, nice painting, colour scheme, furniture, etc. - Listen carefully, smile, nod and remain calm and confident. - State your purpose You are there to make a contribution, communicate how you can do that.

Meeting Etiquette

After the meeting - Send a short thank you note expressing appreciation for his/her time and that you look forward to hearing again from him/her.

Dear, Thank you for giving ARSA the opportunity to protect your IP rights.. It was my pleasure to be service to you and I would be honored to extend my expertise to you again. Regards

Guidelines

Pronounce clearly & use good vocabulary Pace (step) you speech. Pause to make a point. Take care of your tone. (sound professional, yet friendly and sincere).

Thank you

Good Luck