HUBUNGAN INTERPERSONAL DALAM PEMENTORAN

DEFINISI
Interaksi atau perhubungan antara perseorangan yang dijalin melalui komunikasi serta mempunyai sifat empati terhadap orang lain

CUBA MEMAHAMI, BUKAN MENGKRITIK

MEMAHAMI Membaiki situasi

MENGKRITIK memburukkan situasi

TO ERR IS HUMAN TO FORGIVE IS DIVINE

Asking for forgiveness and forgiving others are both signs of emotional strength. They both require us to swallow our pride

Membuat silap itu ciri insan; Meminta maaf itu amalan suci.

LOVE PEOPLE, USE THINGS

NOT LOVE THINGS, USE PEOPLE Human relationships break down when people feel they are being used or treated like things

LOOK FOR THE GOOD IN PEOPLE

Looking for faults in others is hunting for excuses to put them down or alibi to prove guilty. Seeing the good in others is to affirm their dignity and self-worth, even though they may be different from us

HOW PEOPLE WANT TO BE TREATED

The key to successful human relations is to treat people as people whose needs, ideas and feelings we must respect even if we may not agree with them PEOPLE WANT TO BE Loved Accepted Helped Comforted Developed Respected not not not not not not used judged rejected hurt condemned stifled ridiculed Understood not

LISTENING :

The core of

communication

For effective communication, we must use our 1.eyes to observe the non-verbal communication 2.ears to actively listen to what is said and what is not said, and 3.heart to care enough to genuinely seek understanding, unity and harmony and to pursuit of common goals

THE ART OF LISTENING

CARE

To listen

to UNDERSTAND s ch i AWARE whi e to b be OPEN To listen ATTENTIVELY is is to ch SHARE whi To listen RESPONSIVELY is to be INVOLVED is to DARE which To listen RESPONSIVELY is to

SINCERELY

is to

is to hich w

LOVE

EFFECTIVE FEEDBACK

dont focus on the person @ focus on the behavior dont be destructive @ be constructive dont be abstract @ be specific dont infer motives @ focus on observations dont be judgemental @ be descriptive avoid all or none @ allow more or less dont lecture @ share ideas

RUMUSAN
Sensitif kepada keperluan orang lain Ada sifat penerimaan dan kemesraan wujudkan rapport tunjukkan interaksi bukan lisan yang mesra Tidak menghakim (judgemental) bersifat terbuka terima dengan penuh kerelaan Kesejatian ikhlas dan jujur bertindak tegas layan individu supaya rasa dirinya

Control yourself Remember that ANGER is One word short For DANGER

BEFORE YOU CRITICIZE When you are disposed to criticize a friend, Just remember, The beginnings not the end; When within this urge you find, These three questions bring to mind: Is it TRUE? Is it NEEDFUL? Is it KIND?