Professional Documents
Culture Documents
ANDHRA PRADESH
CCP404.24 1
Objectives
CCP404.24 2
Recap
CCP404.24 3
Different policies of suppliers in
settlement of claims
CCP404.24 4
Caveat Emptor (Let Buyers’
beware)
CCP404.24 5
Merits - Caveat Emptor (Buyers’
beware)
CCP404.24 6
Demerits - Caveat Emptor (Buyers’
beware)
CCP404.24 7
Customer is always right
CCP404.24 8
Merits
CCP404.24 9
Demerits
CCP404.24 10
Fair Claim - Fair Settlement
CCP404.24 11
Fair Claim - Fair Settlement
CCP404.24 12
Merits
CCP404.24 13
Demerits
CCP404.24 14
Contents - An Adjustment Letter
CCP404.24 15
Assurance not to occur in future the same
inconvenience if the claim is genuine
If no inconvenience is caused this point need not
be mentioned
CCP404.24 16
Ex.1 (Fair Complaint, Fair adjustment)
Reply to a Complaint of Defective goods:
Yours faithfully,
for Hackwell & Company.
CCP404.24 18
Contents Of An Adjustment Letter
Sometimes when the adjustment does not involve
huge amounts Settlement should be made when
mistake was not caused at the sellers end
Then it should be informed that the settlement is
being made as a special case
And should not be treated as precedence
CCP404.24 19
Summary
CCP404.24 20
Quiz
1. Caveat emptor means
CCP404.24 21
2. Fair claim fair settlement means
CCP404.24 22
Frequently Asked Questions
CCP404.24 23