515 First Source Solutions - Campus PPT - Nov 11 - SIMS

Firstsource SoIutions
November 21, 2011

Firstsource 2011 | ConfidentiaI | November 21, 2011 | 2 www.firstsource.com
Firstsource Today
Over 29,000
40+ gIobaI deIivery centers across India, Sri Lanka, PhiIippines, UK and US
Business VerticaIs
EmpIoyees worIdwide
Banking, FinanciaI
Services and Insurance
HeaIthcare
Media and PubIishing
TeIecom & Media
ScaIabIe, GIobaI DeIivery PIatform
USA
PhiIippines
United Kingdom
BangaIore(2)
BhopaI
Bhubaneswar
Chennai (4)
Coimbatore
HubIi
Indore
JaIandhar
Kochi
KoIkata
Mumbai (6)
Pondicherry
SiIiguri
Trichy (2)
Vijayawada
BeIfast
Londonderry
India
ManiIa
Amherst, NY
BeIIeviIIe, IL
CoIumbus, OH
CoIorado Springs, CO
Fort Scott, KS
Grand Rapids, MI
Jackson, MS
Kingston, NY
La Porte, IN
LouisviIIe, KY
Miami, FL
Nashua, NH
Rockford, IL
SaIt Lake City, UT
Enhanced business continuity capabiIity BIended 70% onshore and 30% offshore modeI Proximity to cIients
Centers: 43 Countries: 5
Centers:
USA - 14
UK - 2
India - 25
PhiIippines - 1
SriLanka
CoIombo
SriLanka - 1
Our Service Offerings (1/2)
HeaIthcare
CIient Geography Key Segments DeIivery Geography
Provider
Payer
TeIecom and Media
CabIe and SateIIite
TeIevision
Fixed
Iine
WireIess and
MobiIe
Broadband /
Narrowband
Our Service Offerings (2/2)
Banking and FinanciaI
Services
Mortgage
RetaiI Banking Credit Cards
GeneraI and
Life Insurance
Our Growth
EmpIoyees
Revenue
Our AccoIades
Industry Recognition Certifications Awards
iSixSigma Live!
Summit and Awards
2011
Ranked first in the most successfuI
Re-energized Lean Six Sigma program
IQPC Awards 2011
Winners in the "Best Process Improvement
Project" in service and transaction for smaII
to medium sized corporations
Winners in the "Best Process Improvement
Project" in service and transaction for Iarge
corporations
Best BPO program
12th AnnuaI CaII center
Week, 2011
HonorabIe mention in the "Best Performance
Acting on Voice of the Customer and Voice of
the SociaI Customer" .
Everest Outsourcing
ExceIIence Award
"Most CoIIaborative Partnership"
Data Quest 2011
Ranked 5
th
in India's Top BPO companies Iist
2011.
Great PIaces to
Work 2011
Ranked amongst top 50 "India's Best
Companies to Work For" by Great PIace to
Work Institute, India
Ranked among the 25 best empIoyers in India
by outIook business- AON HEWITT STUDY
NASSCOM's Top 10
ITES-BPO companies
Among the Top 10 BPO companies in
2007, 2008, 2009 and 2010
HeaIthcare Provider
services peer reviewed and
approved by HeaIthcare
FinanciaI Management
Association (HFMA).
First pure pIay BPO
company in the worId to
secure ISO 20000, 14001
and 27001 certifications.
First pure pIay BPO in the
worId to achieve COPC-2000
CSP certification.
Firstsource awarded Payment Card Industry
Data Security Standards Certification
(PCI DSS) and ProfessionaI Practices
Management System (PPMS).
25 Best EmpIoyers in
India 2011
Our VaIues - IIPACE
Always looking for new and creative ways to better everything we do
and always looking for new things that better our value proposition.
Innovation
ntegrity is about honoring one's word and abiding by the highest
standards of honesty, timeliness, accuracy, consistency and
completeness of work in our day to day operations.
Integrity
A mutually accountable, high performance culture based on respect,
support and growth.
PeopIe Centricity
Anticipate and respond to changes in a way that they become
opportunities.
AgiIity
Working as a team beyond functional, organizational and geographic
boundaries to achieve superior results.
CoIIaboration
Consistently striving to set the highest standards.
ExceIIence
Firstsource is a Great PIace To Work
50 Great PIaces to
work in India
50 Great PIaces
to work in India
2010
2011
25 Best EmpIoyers
in India
Campus Program - An overview
ne of the first BP companies to visit management campuses, Firstsource has been hiring from some of the
premier B-Schools in the country since 2003 a little over a year into the company's existence!
Key HighIights
About 160 Management Trainees hired till date
20-30 MTs hired every year
15-20 interns hired every year
High PP conversions
Well structured Management Trainee Program refined over the years
Investment in Future Leaders
Summer Internship
Program
Campus SeIection
SeIected from Premiere
Business SchooIs
Swagatham
Day Iong induction, introduction to FSL.
Interaction with Top Management
AIIocation of Projects
Project guides, titIes, deIiverabIes
are assigned
Mid Term Project Review
An assessment of the
progress of the project
FinaI Project Presentation
EvaIuation by across functionaI paneI
PPO DecIaration
PPOs are annuaIIy decIared by November
Career Growth @ Firstsource
At Firstsource we offer
vertical growth and cross
functional opportunities
>
Sr. Executive
Asst. Manager
Manager
Sr. Manager
DGM
GM
VP
>
QuaIity Training TechnoIogy HR / Marketing Other Support Functions
ProfiIes - Human Resources
TALENT ACQUISITION
PIanning and execution of staffing in Iine with the organization framework and SLAs for the staffing team
- Be part of the team managing full recruitment cycle:
- Sourcing profiles through various channels
- Short listing / Screening profiles
- Competency based nterviewing
Ensure "On Time On Target" hiring
Ensure quaIity of recruitment
Manage cost within business pIan
ReIationship Management with process owners as weII as recruitment vendors
Driving process improvement initiatives.
LEADERSHIP AND MANAGEMENT DEVELOPMENT
Managing training and deveIopment activities for Ieadership roIes
CIose association with functionaI teams to understand training need and designing soIutions
Organizing training programs to address identified TNI
Contribution towards OD initiatives at an organizationaI IeveI
Continuous program improvement in terms of effectiveness and cost optimization.
TRANSFORMATION AND DEVELOPMENT
Designing of T&D Management Framework
Management of associate deveIopment program
Driving KnowIedge Management projects and initiatives
Designing of functionaI SOPs, M&Ps and standards documentation and ensure compIiance.
CORPORATE HR
The projects taken up by the team are for aII the functions across organization.
For exampIe : Performance Management System( PMS), Grievance Management System (GMS), Anti SexuaI
Harassment, Assessment DeveIopment Centers(ADCs) etc.
The projects invoIve aII the stages of a project Iife cycIe, right from pIanning stage to impIementation stage
The candidate shouId be abIe to work on and assist on the various initiatives taken up by the team.
COMPENSATION & BENEFITS
Designing, anaIyzing, reviewing and impIementing compensation and benefits programs
AnaIyzing compensation poIicies, government reguIations and prevaiIing wage rates to deveIop competitive
compensation pIan and compensation benchmarking
Creation, deveIopment and reguIar updating of C&B ManuaIs.
EMPLOYEE ENGAGEMENT & RETENTION
Effective communication of HR PoIicies and Procedures
EmpIoyee ReIations - Grievance handIing and CounseIing
AnaIyze, design and conduct reguIar reward and recognition programs
Launching empIoyee centric initiatives aimed at engaging and retaining taIent
Organize fun events and activities to boost empIoyee moraIe.
INNOVATION
To evangeIize and champion the cause of innovation
Driving Innovation projects across functionaI groups
InstitutionaIizing Innovation principIe and tooIs
Driving the Innovation consortium (where group of organizations across industries share innovation best practices)
Leading the ideaI generation program.
ProfiIes - Finance
INVESTOR RELATIONS
Promote and maintain effective reIationships with the investment community
EstabIish strong and consistent information fIow to anaIysts and institutionaI investors
Prepare key investor messaging aIong with anaIysis, interpretation and dissemination of company's financiaI performance and
business outIook commentary
Drive enhance visibiIity and interest in the investment community
Project wiII have eIements of financiaI communication / digitaI marketing and wiII incIude
Benchmarking Firstsource IR website and identifying best practices,
Diving impIementation of identified improvements or providing a bIueprint for those, and
DeveIoping a IR sociaI media strategy.
Require the candidate to have:
Strong understanding and passion for sociaI media (LinkedIn, Twitter etc.)
DigitaI media / web tech exposure
Project Brief
FrequentIy Asked Questions - Summer Internship
SeIection Process
Group Discussion / Case Studies and PersonaI Interview.
Job Location
Candidates shouId be wiIIing to work anywhere in India given the nature of the expanding business needs.
Date of Joining
Summer Trainees join the first haIf of ApriI, the exact date wiII be communicated 2 weeks prior to the joining date
Compensation
Summer Trainees wiII be paid a stipend of Rs.20,000 per month. They wiII aIso be provided return airfare from
the Iocation of their institute to their joining Iocation.
THANK YOU
Firstsource (NSE: FSL, BSE: 532809, Reuters: FS.B, Bloomberg: FSL@N) is a
global provider of customised BP (business process outsourcing) services to the
Banking & Financial Services, Telecom & Media and Healthcare sectors. ts clients
include FTSE 100, Fortune 500 and Nifty 50 companies. Firstsource has a "rightshore
delivery model with operations in ndia, US, UK, Philippines and Sri Lanka.
(www.firstsource.com)

515 First Source Solutions - Campus PPT - Nov 11 - SIMS

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

515 First Source Solutions - Campus PPT - Nov 11 - SIMS

Uploaded by

Copyright:

Available Formats

Firstsource SoIutions

November 21, 2011

You might also like