Professional Documents
Culture Documents
Management
Responsibility
Product
Realization
5.Management
Responsibility
CUSTOMERS
CUSTOMERS
Quality Management
Satisfaction
6. Resource 8. Measurement
Analysis and
Management Improvement
System
7. Product
Requirements Product Consumption
Realization
April 24, 2007 Ikhwandy properties/Introduction to ISO 9001:2000 5
Principles of new standard
Customer p
focus Leadershi
Mutual
beneficial nt
supplier Involveme
ip d o n eight of people
relationsh B a se
quality
ent
managem
Factual principles
to
approach
decision Process
making approach
System
to
Continual approach
en
improvem
ent Managem
t
Leadership
•Leaders establish purpose & direction of the organization
•Should create & maintain environment to achieve
organization’s objectives
Involvement of People
•People of all levels are essence of an organization
•Their full involvement for organization’s benefit
Process approach
Desired results are achieved more efficiently when activities and
resources are managed as process
Continual improvements
Continual improvement of the organization’s overall performance
should be a permanent objective of the organization
Involvement of people What to do, When, Whom & How + Why it is to be done
to do
Process definition
Set of interrelated or interacting activities which transforms
inputs into outputs
Identify the
Identify Identify Establish Ensure
Interactions
the the Inputs measurin continual
to other
processes & outputs g criteria improvements
processes
Understandings &
meeting requirements
PLAN
Continual improvements
Processes in terms
of Processes based on
Of Added Value PDCA Cycle
objective measurements
DO
ACTION
Management
General Commitment Provision of Planning General
requirements resources
Identification
Continual of processes
improvements required
4.1 General
requirements Criteria and
Quality Policy
Quality Objectives
Quality Manual
Records
Establishment of
•Quality Policy
•Quality Objectives
Top
Management’s
Identification of Customer requirements
commitment
Communication of importance of
•Appointment of Management •Regulatory & statutory requirements
Representative
•Meeting customer requirements
•Conducting Management •Quality Policy & Quality objectives
Reviews •Responsibilities & authorities
•Providing required resources
New
Development
General
Competence,
awareness &
training
Resources required to
Implementing, monitoring & continual
improvements
Enhance Customer satisfaction by meeting
customer requirements
Human Resources
Resource
Managemen
t Infrastructures
Infrastructures needed to achieve product
conformity
Work environment
Work environment needed to achieve product
conformity
6.2
Human Provide training or actions
Resources
Design Changes
Planning
•Effective & efficient
•Expectations of interested parties
•EHS
7.3
Design and
Development –
(Product) Design inputs and outputs
Customers property
Material supplied by customers – e.g.. 3rd party blending
April 24, 2007 Ikhwandy properties/Introduction to ISO 9001:2000 28
7 - Product Realization
Customer Continual
satisfaction improvements
Measurement of
processes Preventive
action
Measurement of
product
Corrective action
•Actions to prevent recurrence of NCP, NCR etc
•Includes reviews, determination of causes, need of action,
implementation of action, review of action and maintenance of
relevant records
Preventive action
•Actions against potential non conformities to avoid their
occurrence
•Includes identification of potential non conformities, cause, need
for action, implementation of action, review of action and
maintenance of records
–Financial measurements
•Prevention cost
System •Non conforming / failure cost
performanc •Lifecycle cost
e
Self assessment
–Internal audits
•Effectiveness & efficiency of processes
•Opportunities for improvements
•Use of data / information
•Effective & efficient use of resources
•Adequacy, accuracy and performance of measurements
•Relationships with customers/ suppliers/ other interested parties
April 24, 2007 Ikhwandy properties/Introduction to ISO 9001:2000 34
Criteria for measurements
Products
Continual improvements
Management Support
Encouragement
New ISO
Communication
2 years