FACILITIES

MANAGEMENT
BY
Jasim Rehman Khazi (221084)
Santosh Kumar Lal (221091)
Shashikumar (221113)
Sandeep Patel (221120)
 Facility Management Is About Managing People and Places
to Achieve Best Value for Money by Balancing Between
User Needs and Business Needs to Achieve Optimum
Organizational Effectiveness’

 It is the role of facility management to ensure that

everything is available and operating properly for building
occupants to do their work.

 Value For Money

Introduction
"A profession that encompasses multiple
disciplines to ensure functionality of the
built environment by integrating people,
place, processes and technology."

"The practice or coordinating the physical

workplace with the people and work of the
organization; integrates the principles of
business administration, architecture, and
the behavioral and engineering sciences."

Definition as given by
International Facility Management
Association
“Facilities management is the integration
of processes within an organisation to
maintain and develop the agreed services
which support and improve the
effectiveness of its primary activities”.

Definition provided by the

European Committee for
Standardisation (CEN) and ratified
by BSI British Standards
"Facilities management is the integration
of multi-disciplinary activities within the
built environment and the management of
their impact upon people and the
workplace".

Definition as given by British

Institute of Facilities Management
 To ensure that everything is available and
operating properly for building occupants to do
their work.
 It may range from small scale to large scale.
 Some facility management companies have
grown to simply provide environments which
other organisations may rent on demand in order
to do business.

Role of Facility Management

Responsible for managing all aspects of a
facility or facilities.
They Operate at Strategic level, making very
high level decisions and contributing to
strategic planning.
Operational management level, dealing with
more technical issues such as repairs,
maintenance, security and cleaning.

Facility Managers
 With the GDP growth rate at over 8%, all the sectors contributing
to the economy mainly services and manufacturing are booming.
Outsourcing is catching up in the manufacturing sector besides
the service sector to increase productivity and profitability of the
organization. The scope of Facility Management services is getting
wider with support services for production activities,
maintenance, catering, transport etc being outsourced. The
philosophy of the company has changed to concentrating only on
core activities and outsourcing practically for all other
requirements.

Facility Management in India

Total FM Market : Rs.225 Crores

New Delhi
& NCR
( 20%)

Mumbai
(10%)
Pune Others
(10%) (10%)
Hyderabad
(5%) Others include 
Bangalore Chandigarh, BBSR, 
(35%) Chennai Indore, Jaipur, Vizag, 
(10%) TVM, Calcutta etc

Sector Overview in India

Growing Market, limited trained manpower
- hence prone to poaching
No training institute with a focus to FM
Acute manpower shortage foreseen in future
Vendors as business partners
Most facilities are over manned
Performance based Management fee with a
fair fixed fee
Develop applicability of FM to all types of
infrastructure like township,factory,hospitals,
airports,STPI parks,Govt.establishments,etc

Facility Management - Indian Context

FM companies are brought in at a late stage of the
project.Cost of fixing an error rises dramatically,with
highest cost during the operations phase
Large organization should focus on Strategic Asset
Management-Property performance, planning
tools,delivery methods etc
Capacity to pay to service providers is limited. Only
rich projects make use of technology /hi-tech
equipments
Environment,health and safety issues given less
importance

Foreign systems in Indian Context- do

they work??- Issues
 Is effective
 Is legitimate
 Is progressive
 Works proactively to improve the sectors profitability and
competiveness
 Works effectively to represent the sectors interests at all levels of
the legislative regulatory process
 Supplies sound information and advice for members
 Promotes good public relations and communications
 Promotes training and education
 Promotes innovation and technology transfer

Key Characteristics
Retail destinations

FOR A SUCCESSFUL MALL ……

• A Carefully Conceived Design
AND
• A Good Management Team, managing the
functioning of the Mall.

Modern, Convenient, Technologically Well-

Equipped, Well -Maintained / Managed and
Promoted – Today’s Malls…..
Efficient Management Requires:
• Integration of the Owner and
• The Mall Management Team

Case study
  PROPER PLANNING
INCLUDES:

• VISITORS MANAGEMENT
• OCCUPANTS
MANAGEMENT
• SOUND INFRASTRUCTURE
• CREATION OF AN
AMBIENCE

Mall management : planning and

strategy
 INFRASTRUCUTRE REQUIRED:

• Uninterrupted Power Supply with 100% power backup

• HVAC with adequate redundancy
• Fire Fighting & Detection System
• Dedicated Security System
• ETP Plant
• Proper Sewage System
• Water Softening & Purification System
• P. A. System with Channeled Music
• Emergency Lighting in all areas
• Toilets - separate for customers & staff
• Building & Floor Directories
• Signages directing customers towards elevators, toilets, fire
exits, etc.

MALL MANAGEMENT : PLANNING AND STRATEGY

 OCCUPANT MANAGEMENT:
• Help desk
• Periodic feedback
• Coordinate construction of shops
• Billing
• Collections
• Attending to grievances & complaints
• Ensure observance of rules & regulations of the mall

Mall Management : Planning and

Strategy
 Utilities
Management
• Fire Detection and fire
fighting system
• HVAC
• Lifts & Elevator
• Water and Fire Pumps
• Closed Circuit Television
System
• Access Control System
• Vertical Elevation
Systems
• Water & Fire Fighting
Pumps
• Backup Power Supply
Service Management Minor Repairs
Management Functions
• Security • Quality Control • Equipments
• Electrical & Mechanical • Health and Fire Safety • Civil works
• DG & HVAC Operations • Preventive Management • Carpentry
• House Keeping • Energy Management • Masonry work
• Sanitary & Plumbing • Help Desk • Furniture
• Pest Control • Vendor Management & • Painting
• Landscaping Procurements • Trouble shooting
• Office Support Staff • Tender Processing • Project Work
• Water Effluent Treatment • Inventory Control
Plant Maintenance • Budgeting
• Parking Area Management
Scope of Services
MALL MANAGEMENT: Typical Organization
Structure
 OPERATION SCHEDULE
Description of Timings Duration Remarks

Mall Timings 9 AM - 9 PM 12 Hrs.

Major cleaning carried out before opening

of Mall for customers, in presence of
Cleaning Time 6 AM - 9 AM 3 Hrs. security staff.

Diesel Delivery 7 AM - 9 AM 2 Hrs.

Escalators generally require 5-6 hrs time

for maintenance work, in the presence of
Escalator / Lift Repairs 11 PM - 7 AM 8 Hrs. security staff.

To be carried out in the presence of

Garbage Disposal 7 AM - 8 AM 1 Hr. security staff.

Required by Inverters and/or emergency

Emergency Lighting - - lights in all common areas and shops.

Typical minor electrical faults in shops

Electrical Breakdown 24 Hrs. 24 Hrs. require 10mins to 40mins to repair.
Recommendation - Have ample number
of electricians at all times.

Normal maintenance of AHU's etc.

installed in shops and common areas.
Cleaning of filters etc. of AHU's, in the
presence of security staff for common
Air Conditioning areas and in the presence of shop
Maintenance Works 7AM - 10 AM 2-3 Hrs. owners for the shop.

All plumbing work to be done at night in

Plumbing Work 11 PM - 7 AM 8 Hrs. the presence of the security staff.

MALL MANAGEMENT : TYPICAL MALL OPERATION SCHEDULE

 The building industry is recognizing the benefits of an integrated
Facility Management Services and the trends are:
◦ the increased availability of industry specific software packages that
can provide for a wide range of FM requirements;
◦ data on assets such as buildings and equipment is being viewed as
corporate information that is best managed by the FM department
◦ increasing interest in web based access to the FM services for
improved access to information by the FM staff and others in the
organization;
◦ more emphasis on business process re-engineering and staff
training in order to maximize the use and benefits of the system;
◦ future interfaces with building automation systems in order to
achieve further operating efficiencies.

Future trends / Conclusion

Thank You