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About the Case Study... About the Case Study...
This case study is about the This case study is about the
computer virus hunters at computer virus hunters at
Symantec Symantec Corporation Corporation..
Reality of work life at corporation. Reality of work life at corporation.
Job of the employees. Job of the employees.
Challenges faced by the employees. Challenges faced by the employees.
Vincent Weafer
hlhts of the corporaton.. hlhts of the corporaton..
Situation in 1999 Situation in 1999
Increase in workload Increase in workload
Diverse group of members Diverse group of members
Launch of BLASTER Launch of BLASTER- -B Worm B Worm
Weafers managerial challenges. Weafers managerial challenges.
Attemptn the Case Study.... Attemptn the Case Study....
Period
Industry
Culture
product
Competition.
Placards of Case Study... Placards of Case Study...
The period in this case study is from The period in this case study is from
1999 1999- -2003. 2003.
Vincent Weafer has been the member of Vincent Weafer has been the member of
virus hunting team since 1999. virus hunting team since 1999.
Launch of Blaster Launch of Blaster- -B worm took place in B worm took place in
2003. 2003.
Symantec is a global software Symantec is a global software
company. company.
To provide complete online security To provide complete online security
to its customers & safety to cyber to its customers & safety to cyber
world. world.
The culture within the organization The culture within the organization
was.... was....
Chaotic, Chaotic,
Fast, Fast,
Energetic, Energetic,
Disorganized & Disorganized &
Challenging in Nature. Challenging in Nature.
Symantec corporation deals with the Symantec corporation deals with the
antivirus software. antivirus software.
The product provides protection against The product provides protection against
harmful contents for the computers. harmful contents for the computers.
Symantec is a long term survivor Symantec is a long term survivor
since 1982. since 1982.
PONTS TO PONDER PONTS TO PONDER
"( How Vincent Weafer used his "( How Vincent Weafer used his
technical, human & conceptual technical, human & conceptual
skills to maintain an skills to maintain an
environment that encourages environment that encourages
his virus hunters ? his virus hunters ?
!rovide security storage n system management !rovide security storage n system management
solution solution
Specialization of wk force, Acc to (Taylor: wk was Specialization of wk force, Acc to (Taylor: wk was
divided into smaller parts n specialization) divided into smaller parts n specialization)
The work never stopped, to maintain efficiency The work never stopped, to maintain efficiency
Eg: When Santa Monicas team finished, Tokyo Eg: When Santa Monicas team finished, Tokyo
took over, which handed over to Japanese then took over, which handed over to Japanese then
to Dublin and back to Santa Monica. to Dublin and back to Santa Monica.
TECHNICAL SKILLS TECHNICAL SKILLS
&AN SKLLS &AN SKLLS
Coaching and mentoring the workers Coaching and mentoring the workers
Networking outside the organization Networking outside the organization
Working in a team to combat the problem Working in a team to combat the problem
Increased the work Increased the work- -force and work was force and work was
done globally round the clock. done globally round the clock.
CONCEPT&AL CONCEPT&AL
&sing information to solve business &sing information to solve business
problems problems
Recognizing the problems and Recognizing the problems and
finding solutions finding solutions
"( What "( What management roles would Vincent management roles would Vincent
be playing as be playing as- -
a) He had weekly security briefing a) He had weekly security briefing
conference calls with co conference calls with co- -workers around workers around
the globe the globe
b) He assessed the feasibility of adding a b) He assessed the feasibility of adding a
new network security consulting service new network security consulting service
c) He kept employees focused on the c) He kept employees focused on the
companys commitments to customers ? companys commitments to customers ?
a) Based on the study by a) Based on the study by enry enry
Mintzberg Mintzberg managers have different but managers have different but
highly inter highly inter- -related roles. related roles.
According to this we can analyze that According to this we can analyze that
Vincent has approached towards Vincent has approached towards
Interpersonal role as he worked as a Interpersonal role as he worked as a
figurehead, figurehead,
leader, leader,
liaison liaison and also and also
informational role as he act as a informational role as he act as a
monitor monitor and and
a a disseminator. disseminator.
b) In this context Vincent has proved b) In this context Vincent has proved
that he has approached towards that he has approached towards
ecisional ecisional role as he worked as a role as he worked as a
disturbance handler disturbance handler and and
resource allocator resource allocator..
c) Here Vincent worked as a c) Here Vincent worked as a
figurehead figurehead a leader, a leader,
as he provoked his employees to as he provoked his employees to
focus on companys commitments to focus on companys commitments to
customers thus fulfilling the customers thus fulfilling the
interpersonal interpersonal role. role.
"( "( Go to Symantecs Website Go to Symantecs Website
( (www.symantec.com www.symantec.com) and look up for ) and look up for
information about the company. information about the company.
What can you tell about its emphasis on What can you tell about its emphasis on
customer service and innovation? In customer service and innovation? In
what ways does the organization what ways does the organization
support in servicing customers and in support in servicing customers and in
being innovative? being innovative?
ABO&T TE COPANY ABO&T TE COPANY
Symantec was founded in 1982 by visionary Symantec was founded in 1982 by visionary
computer scientists. The company has computer scientists. The company has
evolved to become one of the worlds largest evolved to become one of the worlds largest
software companies. software companies.
They provide security, storage and systems They provide security, storage and systems
management solutions to help customers management solutions to help customers
secure and manage their information secure and manage their information- -driven driven
world against more risks at more points, world against more risks at more points,
more completely and efficiently than any more completely and efficiently than any
other company. other company.
EPASS ON C&STOER SERVCE AND EPASS ON C&STOER SERVCE AND
NNOVATON NNOVATON
!ursue core purpose with an unrelenting !ursue core purpose with an unrelenting
focus on focus on Innovation Innovation and and Customer Customer
satisfaction satisfaction..
While the overall computing environment While the overall computing environment
has undergone tremendous change in has undergone tremendous change in
recent years, they remain committed to recent years, they remain committed to
helping ensure confidence in todays helping ensure confidence in todays
connected world. connected world.
NNOVATON NNOVATON
Symantecs strategy of Symantecs strategy of open open
innovation" innovation" focuses on delivering focuses on delivering
the best solutions to its customers. the best solutions to its customers.
These solutions come as a result of These solutions come as a result of
building them internally, developing building them internally, developing
them with technology partners or them with technology partners or
acquiring them outright. acquiring them outright.
C&STOER SERVCE C&STOER SERVCE
Customer Customer- -driven driven is a Symantec core value and a is a Symantec core value and a
priority at every level of the company, from priority at every level of the company, from
executives to individual contributors. executives to individual contributors.
They invite the comments on their progress to date They invite the comments on their progress to date
form customers and look forward to further engaging form customers and look forward to further engaging
with them to with them to innovate a better future. innovate a better future.
Earning Customer loyalty is Symantecs first priority. Earning Customer loyalty is Symantecs first priority.
That's why they direct their business based on the That's why they direct their business based on the
feedback received from customers, both consumer feedback received from customers, both consumer
and business alike. and business alike.
EPLOYEES EPLOYEES
Symantec assures top Symantec assures top- -notch training notch training
and a working environment that fosters and a working environment that fosters
innovation to its employees. innovation to its employees.
Our recruiting success to date affords Our recruiting success to date affords
us the distinct competitive advantages us the distinct competitive advantages
of a first of a first- -class global workforce. class global workforce.
"( What could other managers learn "( What could other managers learn
from Vincent Weafer and Symantec from Vincent Weafer and Symantec
approach ? approach ?
1) Employees should not be treated as machines 1) Employees should not be treated as machines
2) Ability to work well with people in diverse 2) Ability to work well with people in diverse
cultural environment cultural environment
3) competitive advantage through efficiency. 3) competitive advantage through efficiency.
4)Recognize problem areas and implement 4)Recognize problem areas and implement
solutions. solutions.
5)Customer focus. 5)Customer focus.
6)Reviewing operations and implementing 6)Reviewing operations and implementing
improvements. improvements.
7)Time Management. 7)Time Management.
8)Identifying opportunities for innovation. 8)Identifying opportunities for innovation.