Professional Documents
Culture Documents
Staffing the
Organization
27th June 2006
Job Analysis – A definition
Interviews
General Questionnaires
Structured Quantitative Questionnaires
Observations
Interviews – Benefits & Drawbacks
Benefits
– Simple, direct and quick
– Brings out qualitative aspects
– New insights
Drawbacks
– Distortion due to misunderstanding, personal
motives
– Exaggeration
Position Analysis Questionnaire
The Position Analysis Questionnaire (PAQ) developed by McCormick,
Jeanneret, and Mecham (1972) is a structured job analysis instrument
to measure job characteristics and relate them to human
characteristics. It consists of 195 job elements that represent in a
comprehensive manner the domain of human behavior involved in
work activities. The items that fall into five categories:
– Information input (where and how the worker gets information),
– Mental processes (reasoning and other processes that workers use),
– Work output (physical activities and tools used on the job),
– Relationships with other persons, and
– Job context (the physical and social contexts of work).
Good for Comparing jobs quantitatively
Good Use In Mergers & Acquistions – combining the jobs of two
organizations and also in any Organization Redesign
Capgemini – E&Y Merger
E&Y – A US Based limited liability firm (partnership)
with 1000+ partners
Capgemini – A public limited European Company
with a Management board and several executives
E&Y – A Big Five Consulting Firm while Capgemini
was an IT outsourcing major
Acquisition of E&Y by Capgemini resulted in a
severe conflict of roles and job definitions
Resulted in erosion of market share, dilution of brand
image for E&Y and combined entity, exodus of
talent
Job Analysis – Who should do it?
Work is dynamic
– Flexibility and adaptability become key attributes
Fit to Organization
– Work/Culture fit must be part of the job analysis
Building for Quality & Success
Good
Communication
Oral Written
Customers
Employees
Relevance of KSAP to Job/Org
Performance
Culture Fit
Strategic Goals
Other initiatives e.g. Quality
Discussion