Professional Documents
Culture Documents
Character of
Management
Practice
- John Roberts
Weakness
Staff were generally unwilling to work
and required to be forced to do so.
High turnover rate
Val’s style of management
Strength
Enable her to understand the needs and
concerns that informed their behavior.
More effective practice, good sales
results and low turnover rate
Weakness
Superficial
In the case of Christine, Val’s
appearance of concern, led her not into
conformity but into resistance.
Critical Thinking
Personal motives and beliefs