BANKING CHANNELS IN INDIA

Flow Of The Presentation..

Banking channel Types of banking channel Branch banking ATM Internet Banking Mobile Banking

Glossary

What do u mean by banking channels???....

Banking channels are means by which customers access a banks products and services. ....

Branch Banking

ATMs

CHANNELS

Net Banking

Phone Banking

Mobile Banking

Branch Banking

CHANNELS
Net Banking

ATMs

Phone Banking

Mobile Banking

Branch banking
35000 30000

is a retail location where a bank offers a wide array of face-to-face and automated services to its customers.

32468

31684 29159

25000 31127 18892 19002 2002 2008 14709 27533

20000

Number of bank branches increase/decrease

15000

2009

10000

17858

5000

0 Rural Branches Semi urban Urban & Metropoliton

Graphical interpretation

The percentage of banking branch in India are given below..(As on 20072008)

27.9 % in Southern region 20.0% in Central region 17.1% in Northern region 16.9% in Eastern region 15.5% in Western region Only 2.7 % in North-Eastern region part

in India.
TOTAL NUMBER OF BRANCHES

Year 2002 Year 2008 Year 2009

66179 76518 79735

The entire Branch banking functions could be divided in to two parts. 1) Front office 2) Back office

1)

Front office???

2)

Back office???

Marketing, sales, and service departments that come in direct contact with the customers..

The internal operations of an organization that are not accessible or visible to the general public

Front office..
Front office or customer facing functions are comprises

I. Teller II. Customer service III. sales

Back office As Branch back office operation are usually centralized within a region back office jobs are very minimal for branch office

Back office jobs are mainly comprises I. Check book processing II. Standing orders III. Payments IV. Deposit opening & maintenance V. Loan processing

ATMS

The facilities provided by ATMs are

Balance Enquiry Statement of Accounts Cash Withdrawal

Cash deposit
Check deposit Check cashing Funds transfer Bill Payment Currency Exchange Loan Application Investment Advice Mutual Fund & Insurance sales

Electronic Purse loading

Ticketing

Do you know how does ATM work? There are many companies available in India which programmed ATM machine with a unique terminal ID number, assigned to a particular ATM .ATM transaction processing can be done via standard telephone line or via internet. Once the method of connection is determined, ATM would setup and programmed to use. After that Cash is loaded into the ATM. Now customer would insert his ATM card, and enter his PIN which leads to authorization process begins. The ATMs TID along with other identifying information let the cardholders bank to know that the transaction is taking place on that particular ATM. Now the ATM can connect to the ATM networks through the companies processing centre and then to the cardholders bank. If there are sufficient funds in the ATM cardholders account for the withdrawal request, the transaction will be completed.

Let us take a break for a while & play a quiz..

Instruction
1) Try to answer yourself 2) Read the questions carefully 3) Note down the correct answer in your copy/notebook

Best of luck.

Q1) which one is the most popular channel of Bank?

Q2) which one is the most expensive channel in India ?

Q3) what is the key difference between product & service in banking?

SS

Q4) What is the full form of ATM?

Q5) which bank has the maximum number of ATMs in India?

ANSWER????.... I will let you know all the answers elaborately, at the end of my presentation

Now next

Internet Banking
Virtual facilities provided by internet banking are
Information about the banks offerings & application forms Account information Statements, Alerts change or edit account information Stop payments of cheque. Requests for new cheque book. Payment transactions to other

accounts within and external to the bank Bill Payments ,TDS

Internet banking means any user with a personal computer and a browser can get connected to his banks website to perform any of the virtual banking functions

Mobile Banking
Customer can communicate with banks via his mobile phone.. Banks provide two types of facility via mobile banking channels I. II.

Transaction based Enquiry based

Again..

Bank try to communicate with customer push based.

Customer try to communicate with bank pull based.

BANKS

CUSTOMES

CUSTOMERS

BANKS

Now check your answers.

Q1) Which one is the most popular channel of Bank? Ans: Branch Banking Q2) Which one is the most expensive channel in India ? Ans: Branch Banking . Because It involves large investment in infrastructure and employees. Q3) What is the key difference between product & service in banking? Ans: When a standardized set of service attached with standard fees/rates is called product. Q4) What is the full form of ATM? Ans:Automated Teller Machine.

Q5) Which bank has the maximum number of ATM in India? Ans: state Bank group . 11250 as on December31,2008 ( currently more than 21000).Next is ICICI with 4600( currently more than 6800) ATMs.

Glossary
Teller:
Person who accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the bank's products and services.

Standing orders:
Type of preauthorized-payment under which an accountholder instructs a bank to pay a specified amount, directly from his or her account balance, to a named party on a regular basis. Standing orders are used typically for recurring, different fixedamount expenses.

TDS:
Tax Deducted at Source is one of the modes of collecting Income-tax from the assesses in India

PIN:
Personal identification number (PIN) is a combination of characters used by the user to protect the access to the A TM card or the identification card.