Professional Documents
Culture Documents
Gary Dessler
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When you finish studying this chapter, you should be able to:
Answer the question, What is human resource management? Discuss the components of the changing environment of human resource management. Describe the nature of strategic planning. Give examples of human resource managements role as a strategic partner.
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Line managers are associated with managing functions (like sales or production) that the company needs to exist
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Staff managers generally run departments that are advisory or supportive, like purchasing, human resource management, and quality control
Copyright 2009 Pearson Education, Inc. Publishing as Prentice Hall
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HR in Small Business
Small firms generally don't have the critical mass required for a full-time human resource manager.
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Workforce Trends
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Gen Y
May be the most high maintenance workforce in the history of the world Their capacity for using information technology will also make them the most high-performing
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Corporate Strategy
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Measuring HR Performance
Employers expect their human resource management teams to provide measurable evidence of their effectiveness.
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The HR Scorecard
HR scorecard
- shows the quantitative standards, or metrics, the firm uses to measure HR activities, and to measure the employee behaviors resulting from these activities, and to measure the strategically relevant organizational outcomes of those employee behaviors
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HR and Technology
Self-service Call centers Productivity improvement Outsourcing
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HRIS
HR portals provide employees with a single gateway to all HR information Streamline the HR process and enable HR managers to focus more on strategic issues
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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
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