2003 renLlce Pall lnc All

rlghLs reserved
11
Introduct|on
W ,fnfnt proc
@he flve baslc funcLlons of plannlng organlzlng
sLafflng leadlng and conLrolllng
W ufn rourc fnfnt (,%
@he pollcles and pracLlces lnvolved ln carrylng
ouL Lhe people" or human resource aspecLs of
a managemenL poslLlon lncludlng recrulLlng
screenlng Lralnlng rewardlng and appralslng
2003 renLlce Pall lnc All
rlghLs reserved
12
8aslc P8 ConcepLs
W CeLLlng resulLs
@he boLLom llne of managlng
W P8 creaLes value by engaglng
ln acLlvlLles LhaL produce
Lhe employee behavlors
Lhe company needs Lo
achleve lLs sLraLeglc
goals
P8M ls
W ervaslve lorce
W AcLlon CrlenLed
W lndlvldually CrlenLed
W eople CrlenLed
W uevelopmenL CrlenLed
W lnLegraLlng Mechanlsm
W Comprehenslve luncLlon
W Auxlllary Servlce
W lnLerdlsclpllnary funcLlon
W ConLlnuous funcLlon
2003 renLlce Pall lnc All
rlghLs reserved
14
@he Changlng LnvlronmenL Cf
P8 ManagemenL
W P8's changlng role
ersonnel deparLmenLs"
@ook over hlrlng and flrlng from supervlsors
payroll and beneflL plans admlnlsLraLlon
ln Lhe 1930s added proLecLlng Lhe flrm ln lLs
lnLeracLlon wlLh unlons" responslblllLles (labor
relaLlons)
Assumed organlzaLlonal responslblllLles for equal
employmenL and afflrmaLlve acLlon
2003 renLlce Pall lnc All
rlghLs reserved
13
A Changlng P8 LnvlronmenL
W CloballzaLlon
W @echnologlcal Advances
W LxporLlng !obs
W @he naLure of Work
W Workforce uemographlcs
2003 renLlce Pall lnc All
rlghLs reserved
16
P8M as a sLraLeglc parLner
W SLraLegy
@he company's longLerm plan for how lL wlll balance
lLs lnLernal sLrengLhs and weaknesses wlLh lLs exLernal
opporLunlLles and LhreaLs Lo malnLaln a compeLlLlve
advanLage
W P8 managers Loday are more lnvolved ln parLnerlng wlLh
Lhelr Lop managers ln boLh deslgnlng and lmplemenLlng
Lhelr companles' sLraLegles
@op managemenL wanLs Lo see preclsely how Lhe P8
manager's plans wlll make Lhe company more
valuable
Cverall lramework for
Puman 8esource ManagemenL
W W COMPETITIVE COMPETITIVE
CHALLENGES CHALLENGES
W W GIobaIization GIobaIization
W W TechnoIogy TechnoIogy
W W Managing change Managing change
W W Human capitaI Human capitaI
W W Responsiveness Responsiveness
W W Cost containment Cost containment
W W COMPETITIVE COMPETITIVE
CHALLENGES CHALLENGES
W W GIobaIization GIobaIization
W W TechnoIogy TechnoIogy
W W Managing change Managing change
W W Human capitaI Human capitaI
W W Responsiveness Responsiveness
W W Cost containment Cost containment
HUMAN HUMAN
RESOURCES RESOURCES
W W PIanning PIanning
W W Recruitment Recruitment
W W Staffing Staffing
W W Job design Job design
W WTraining/deveIopment Training/deveIopment
W W AppraisaI AppraisaI
W W Communications Communications
W W Compensation Compensation
W W Benefits Benefits
W W Labor reIations Labor reIations
HUMAN HUMAN
RESOURCES RESOURCES
W W PIanning PIanning
W W Recruitment Recruitment
W W Staffing Staffing
W W Job design Job design
W WTraining/deveIopment Training/deveIopment
W W AppraisaI AppraisaI
W W Communications Communications
W W Compensation Compensation
W W Benefits Benefits
W W Labor reIations Labor reIations
EMPLOYEE EMPLOYEE
CONCERNS CONCERNS
W W Background diversity Background diversity
W W Age distribution Age distribution
W W Gender issues Gender issues
W W EducationaI IeveIs EducationaI IeveIs
W W EmpIoyee rights EmpIoyee rights
W W Privacy issues Privacy issues
W W Work attitudes Work attitudes
W W FamiIy concerns FamiIy concerns
EMPLOYEE EMPLOYEE
CONCERNS CONCERNS
W W Background diversity Background diversity
W W Age distribution Age distribution
W W Gender issues Gender issues
W W EducationaI IeveIs EducationaI IeveIs
W W EmpIoyee rights EmpIoyee rights
W W Privacy issues Privacy issues
W W Work attitudes Work attitudes
W W FamiIy concerns FamiIy concerns
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
W @he World of Work conLlnues Lo change buL aL an even
more rapld pace
W P8 musL undersLand Lhe lmpllcaLlons of
globallzaLlon
Lechnology changes
workforce dlverslLy
changlng sklll requlremenLs
conLlnuous lmprovemenL lnlLlaLlves
Lhe conLlngenL work force
decenLrallzed work slLes
and employee lnvolvemenL
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W @oday's buslness world ls Lruly a obf v|f @hls Lerm
refers Lo Lhe facL LhaL buslnesses currenLly operaLe
around Lhe world
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W P8M musL ensure LhaL
employees can operaLe ln Lhe approprlaLe language
communlcaLlons are undersLood by a mulLlllngual work force
W Lnsure LhaL workers can operaLe ln culLures LhaL dlffer on varlables
such as
sLaLus dlfferenLlaLlon
socleLal uncerLalnLy
asserLlveness
lndlvlduallsm
W P8M also musL help mulLlculLural groups work LogeLher
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W CLC8L ulmenslons
AsserLlveness
luLure CrlenLaLlon
Cender ulfferenLlaLlon
uncerLalnLy Avoldance
ower ulsLance
lndlvlduallsm/collecLlvlsm
lngroup collecLlvlsm
erformance orlenLaLlon
Pumane orlenLaLlon
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
undersLandlng CulLural LnvlronmenLs
W CulLural lmpllcaLlons for P8M
noL all P8M Lheorles and pracLlces are unlversally
appllcable
P8M musL undersLand varylng culLural values
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
@he Changlng World of @echnology
W Pas alLered Lhe way people work
W Pas changed Lhe way lnformaLlon ls creaLed
sLored used and shared
W @he move from agrlculLure Lo lndusLrlallzaLlon
creaLed a new group of workers Lhe blue
collar lndusLrlal worker
W Slnce WWll Lhe Lrend has been a reducLlon ln
manufacLurlng work and an lncrease ln servlce
[obs
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
@he Changlng World of @echnology
W nowd Workr lndlvlduals whose [obs are deslgned
around Lhe acqulslLlon and appllcaLlon of lnformaLlon
W Why Lhe emphasls on Lechnology
makes organlzaLlons more producLlve
helps Lhem creaLe and malnLaln a compeLlLlve
advanLage
provldes beLLer more useful lnformaLlon
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
@he Changlng World of @echnology
W Pow @echnology AffecLs P8M racLlces
8ecrulLlng
Lmployee SelecLlon
@ralnlng and uevelopmenL
LLhlcs and Lmployee 8lghLs
MoLlvaLlng knowledge Workers
aylng Lmployees MarkeL value
CommunlcaLlon
uecenLrallzed Work SlLes
Sklll Levels
Legal Concerns
lnfluence of @echnology ln P8M
W Puman 8esources lnformaLlon SysLem (P8lS)
CompuLerlzed sysLem LhaL provldes currenL and
accuraLe daLa for purposes of conLrol and declslon
maklng
8eneflLs
W SLore and reLrleve of large quanLlLles of daLa
W Comblne and reconflgure daLa Lo creaLe new lnformaLlon
W lnsLlLuLlonallzaLlon of organlzaLlonal knowledge
W Lasler communlcaLlons
W Lower admlnlsLraLlve cosLs lncrease producLlvlLy and
response Llmes
,for U Ior
Inforft|on
Syt
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Workforce ulverslLy
W @he challenge ls Lo make organlzaLlons more
accommodaLlng Lo dlverse groups of people
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Workforce ulverslLy
W @he Workforce @oday
mlnorlLles and women have become Lhe fasLesL
growlng segmenLs
Lhe numbers of lmmlgranL workers and older
workers are lncreaslng
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Workforce ulverslLy
W Pow ulverslLy AffecLs P8M
need Lo aLLracL and malnLaln a dlverslfled work
force LhaL ls reflecLlve of Lhe dlverslLy ln Lhe
general populaLlon
need Lo fosLer lncreased senslLlvlLy Lo group
dlfferences
MusL deal wlLh Lhe dlfferenL
W values
W needs
W lnLeresLs
W LxpecLaLlons of employees
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Workforce ulverslLy
W WhaL ls a Work/Llfe 8alance?
A balance beLween personal llfe and work
Causes of Lhe blur beLween work and llfe
W @he creaLlon of global organlzaLlons means Lhe world
never sleeps
W CommunlcaLlon Lechnologles allow employees Lo work
aL home
W CrganlzaLlons are asklng employees Lo puL ln longer
hours
W lewer famllles have a slngle breadwlnner
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Labor Supply
W uo We Pave a ShorLage of Skllled Labor?
@he comblnaLlon of Lhe small Cenx populaLlon
Lhe already hlgh parLlclpaLlon raLe of women ln
Lhe workforce and early reLlremenLs wlll lead Lo a
slgnlflcanLly smaller fuLure labor pool from whlch
employers can hlre
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Labor Supply
W Why uo CrganlzaLlons Lay Cff uurlng
ShorLages?
uowoslzloq ls parL of a larger goal of balanclng
sLaff Lo meeL changlng needs
CrganlzaLlons wanL more flexlblllLy Lo beLLer
respond Lo change
@hls ls ofLen referred Lo as lqbtslzloq llnklng
employee needs Lo organlzaLlonal sLraLegy
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Labor Supply
W Pow uo CrganlzaLlons 8alance Labor Supply?
CrganlzaLlons are lncreaslngly uslng nootloqeot
woes Lo respond Lo flucLuaLlng needs for
employees
ConLlngenL workers lnclude
W arLLlme workers
W @emporary workers
W ConLracL workers
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Labor Supply
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
Labor Supply
W lssues ConLlngenL Workers CreaLe for P8M
Pow Lo aLLracL quallLy Lemporarles
Pow Lo moLlvaLe employees who are recelvlng
less pay and beneflLs
Pow Lo have Lhem avallable when needed
Pow Lo qulckly adapL Lhem Lo Lhe organlzaLlon
Pow Lo deal wlLh poLenLlal confllcLs beLween core
and conLlngenL workers
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
ConLlnuous lmprovemenL rograms
W ootloooos lmpovemeot maklng consLanL
efforLs Lo provlde beLLer producLs and servlce
Lo cusLomers
LxLernal
lnLernal
W CuallLy managemenL concepLs have exlsLed
for over 30 years and lnclude Lhe ploneerlng
work of W Ldwards uemlng
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
ConLlnuous lmprovemenL rograms
W key componenLs of cont|nuou |provnt
are
locus on Lhe cusLomer
Concern for conLlnuous lmprovemenL
lmprovemenL ln Lhe quallLy of everyLhlng
AccuraLe measuremenL
LmpowermenL of employees
lundamenLals of Puman
8esource ManagemenL 9e
ueCenzo and 8obblns
ConLlnuous lmprovemenL rograms
W Work roc Ln|nr|n lnvolves radlcal quanLum
changes Lo enLlre work processes
W Pow P8M AsslsLs ln Work rocess Lnglneerlng
Pelps employees deal wlLh Lhe emoLlonal aspecLs of confllcL and
change
rovldes skllls Lralnlng
AdapLs P8 sysLems such as compensaLlon beneflLs and
performance sLandards
@alenL ManagemenL Lhe new 'AvaLar'
W @alenL managemenL ls acqulrlng deploylng
and preservlng LalenL Lo help acqulre
compeLlLlve advanLage and success for many
enLerprlses
W @alenL ManagemenL lncludes
8ecrulLmenL and selecLlon
@ralnlng and developmenL
erformance managemenL
P8M ln lnulA
W LxLernal and lnLernal facLors lnfluenclng Lhe
/P8M funcLlon
Lxtrnf Ifctor Intrnf Ifctor
@echnologlcal lacLors Mlsslon
Lconomlc Challenges ollcles
ollLlcal lacLors CrganlsaLlonal CulLure
Soclal lacLors CrganlsaLlonal SLrucLure
Local and CovernmenLal lssues P8 SysLems
unlons
Lmployers' uemands
Workforce ulverslLy
lor beLLer P8M
W uevelop eople
W Croomlng luLure @alenL
W Lmployees ueploymenL
W 8ulld Lmployee CommunlLles
W @urn Managers lnLo Coaches
f|c Aupt|on of trfd|t|onf pronn
funct|on fnd ufn ourc ,fnfnt
W 1rfd|t|onf Approfch
@l ls lndependenL funcLlon wlLh sub funcLlons
8eacLlve
AdmlnlsLraLlve role salary and [ob admlnlsLraLlon
eople moLlvaLed by salary and rewards
W AssumpLlons of P8M
@he members of an organlsaLlon are reservlors of
unLapped resources
@here ls scope of unllmlLed developmenL of Lhese
resources
@he organlsaLlon also undergoes developmenL
wlLh Lhe overall beneflLs along wlLh Lhe overall
beneflLs along wlLh Lhe developmenL of lLs
members
lL ls subsysLem of a larger sysLem
Cond
proacLlve role
All managers lrrespecLlve of funcLlons share Lhe
responslblllLy of human resource funcLlons
eople are moLlvaLed by challenges and
opporLunlLles for developmenL and creaLlvlLy
P8M Cb[ecLlves
W SocleLal Cb[ecLlves
W Legal Compllance
W 8eneflLs
W unlon ManagemenL relaLlons
W CrganlsaLlonal Cb[ecLlves
W Puman resource lannlng
W Lmployee relaLlons
W SelecLlon
W @ralnlng and developmenL
W Appralsal
W lacemenL
W AssessmenL
W luncLlonal Cb[ecLlves
Appralsal
W lacemenL
W AssessmenL
W ersonal Cb[ecLlves
W @ralnlng and uevelopmenL
W Appralsal
W lacemenL
W CompensaLlon
W AssessmenL
P8 luncLlons
W Puman 8esource lannlng
W !ob Analysls
W SLafflng
W CrlenLaLlon
W @ralnlng and uevelopmenL
W erformance Appralsal
W Career lannlng
W CompensaLlon
W 8eneflLs
W Labour relaLlons
W 8ecord keeplng
W ersonnel 8esearch