DCMA Host Nation Conference - 2007

The Challenge
The challenge
Resources Includes Aging Workforce Challenges

Challenge Statement #3 (UK)

Government Quality Assurance surveillance activities are being impacted by manpower pressures.

"Look over your shoulder now and then to be sure someone's following you." Henry Gilmer

DCMA Host Nation Conference - 2007 Review the Challenge

Main object is to give confidence to the customer. This means that we have to understand the delegatees GQA processes & capability. What is the customers real need? Multiple contracts for low value/low risk spare parts require a large number of GQA hours. Is there really a need for GQA? Who is the actual producer? If the work is sub contracted outside NATO it can be a problem to know where to seek the resources.
"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007 Review the Challenge

How can we better know our suppliers performance? How to determine more effectively if there is a risk or not? The problem with mandatory demands, for example, Certificates of Conformity. What is the value added? Better communication is vital.

"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007

Identify Key Stakeholders

Delegator Delegatee Taxpayer

Supplier
GQAR Acquirer

Warfighter
"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007

Impacts (1)

Need to improve the process within our nations. The policy in AQAP-2070 needs to be reviewed against the resource challenge. A need for the delegator to understand the process within the delegatees organization. More emphasis on how vital good communication is.

"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007

Impacts (2)

STANAG-4107 fee for service? Today free of charge if it based on what is agreed during the normal risk based request process. An even higher need for prioritization on how we use our resources. A need to determine what can be done by the GQAR and what should be done by industry.

"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007 Strategy for Change

Short term (1): Review the GQA process within each nation with the aim of understanding how nations are managing the GQA. Decide the minimum level of GQA work and communicate this to the GQAR. Decide where the GQA will have the most impact. Make sure that the challenges discussed during the HNC are given as inputs to the update of AQAP-2070.
"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007

Strategy for Change

Short term (2): Find a way to manage our customers expectations (communications). Train the nations in the use of AQAP-2070 and make sure that part III (feedback) is used by all nations. Use the HNC briefings/work shop results and share in international forums, for example NATO. Plan for specific topics workshops at the next HNC or in preparation for this.
"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous

DCMA Host Nation Conference - 2007

Strategy for Change

Long term:

Improve how we use the tool of risk management. Make sure that is starts with the project manager and continues all the way to the GQAR. Let the GQARs educate the project managers in AQAP2070. If we have confidence in the supplier, reduce the level of GQA. i.e. supplier performance is a criteria in surveillance levels & supplier selection. Set up a joint working committee with industry with the aim of improve supplier QA performance. Make the supplier take more responsibility. Find an even better way to manage our customers expectations (performance driven outcome).
"Dissatisfaction and discouragement are not caused by the absence of things but the absence of vision." Anonymous