COMMUNICATION---SOFT SKILL Indeed SMART SKILL

Words have wonderful power.

May 5, 2012

Communication: Defined. The exchange of thoughts,

messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and Communication is shared clearly understood. feelings/shared understanding. If you can honestly achieve that goal, you are communicating.
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PLAYS A VITAL ROLE IN DISCOVERING OURSELVES & THE WORLD AROUND US

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Process of communication

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Love is so caring COMMUNICATION

INCLUDES

BODY LANGUAGE,
TONALITY OF VOICE &
THE WORDS YOU USE.

55% +
38% +
7%
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=
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WHY COMMUNICATION???
Today, communication itself is a problem among people..

See a normal senario.

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May 5, 2012

We need ways to Most commonto improve our communication.... communicate 70 % of our communication efforts are: aking
Spe

es mag al I Visu

misunderstood misinterpreted rejected distorted Writing or not heard

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Bod y La ng u age

IS NOT JUST GETTING THE MESSAGE ACROSS BUT ITS ACCEPTANCE FROM ITS INTENDED RECEIVERS WHICH CAUSES THE EXPECTED BEHAVIOUR FROM THE RECEIVERS OF THE MESSAGE ONLY THEN, THE RECEIVERS WILL BE WILLING TO CONVERT THE COMMUNICATION

INTO ACTION
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PEOPLE ARE INFLUENCED, PROBLEMS ARE SOLVED, CHANGES ARE FACILITATED, EXCELLENT RELATIONSHIPS ARE DEVELOPED, DESIRED RESULTS ARE ACHIEVED, AND

SUCCESS IS ENSURED.

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Communication helps in
Inspires confidence

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Builds respect Helps make friends Reveals your ability to others Develops a distinct personality Decision making Handling interpersonal skills

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FEW FACTS
- You have over 30 muscles in your face to help you smile or frown. It takes 17 muscles to smile and 43 to frown. SO SMILE EVERYTIME YOU SEE SOMEONE, IT IS VERY VERY ECONOMICAL.
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FEW MORE FACTS

- The strongest muscle in your body is your tongue. USE IT EFFECTIVELY. - It takes the interaction of 72 different muscles to produce human speech.

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1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT
[ ALIGNED AND SENDING THE SAME MESSAGE ] .

2. MAINTAINING EYE CONTACT

[ EXPRESSION OF YOUR INTEREST ]

3. IMPROVE YOUR VOICE CULTURE

[ MAKE IT INTERESTING ]

4. BE POSITIVE, PRECISE AND CLEAR 5. GOOD LISTENING

SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING

6. WELL-TIMED PAUSES
GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT

7. KEEP THE COMMUNICATION SIMPLE

~ say it in simple sentences, with no twists and turns communicate to express but not to impress

8. TELL IT AND TELL IT AGAIN,

IF NECESSARY

9. COMMUNICATE WITH CONFIDENCE

~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed.

10. COMMUNICATION IS IRREVERSIBLE

~ communication cannot be reversed

11. COMMUNICATION
CAN ALWAYS BE IMPROVED
~ practice, more practice and much more practice

12. COMMUNICATION AND FEEDBACK

~ feedback ensures that message has been received in the manner, that was originally intended

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Kerala

THE QUALITY OF YOUR LIFE IS THE QUALITY OF YOUR COMMUNICATION ~ BOTH WITH YOURSELF & OTHERS 21
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Kerala

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