EMOTIONAL

INTELLIGENCE

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 Cognitive Intelligence (IQ):
Definitions
• Formal
Cognitive Capacities:
• To be analytical and logical in thinking (Thought);
• To be able to remember and recall (Memory);
• To compute accurately (Mathematics);
• To have a general fund of information (Day-to-day
Knowledge).

• IQ has a weaker link in predicting success

• Informal
• “Book Smarts”
• “The 4 Rs:” reading, ‘riting, ‘rithmetic, and reasoning

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Emotional Intelligence (EQ)
Thought Leaders
Reuven Bar-On EQ-i
Jack Mayer 
Peter Salovey  MSCEIT
David Caruso 
Daniel Goleman 
ECI
Richard Boyatzis 

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 Emotional Intelligence (EQ):
Definitions
• Formal
• Non-cognitive, social, emotional, personal and
survival skills/dimensions of intelligence
significant in successfully dealing with day-to-
day environmental demands and pressures.
EQ helps to predict success
• Informal
• “Street Smarts”
• “Savvy”
• “Common Sense”
• “Survival Skills”
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Emotional Intelligence (EQ):
Components

• Intrapersonal
• Interpersonal
• Adaptability
• Stress Management
• General Mood

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 Emotional Intelligence (EQ):
Components
Intrapersonal Components Interpersonal Components
• Emotional Self-awareness • Empathy
• Assertiveness • Social responsibility
• Self-regard • Interpersonal relationships
• Self-actualization
• Independence
Stress Management
Adaptability Components
Components
• Problem solving
• Stress tolerance
• Reality testing
• Flexibility • Impulse control
General Mood Components
• Happiness
• Optimism
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 Components of Emotional Intelligence
• Intrapersonal Stars
Salespeople (general)
Employment counsellors
Management consultants
Senior Managers
Nurses
Lawyers
• Interpersonal Stars
Customer service
School teachers
Human resource professionals
• Adaptability Stars
Accountants
Psychologists
Graphic designers/Artists
• Stress Management Stars
Police
Firefighters
Emergency medical personnel
Social workers
Customer service
• General Mood Stars
Marketing professionals
HR administrators
Elementary school teachers
Public servants 7
 EQ IQ
• Non-cognitive, social, emotional, • Cognitive skills relating to logical
personal survival skills that and analytical thinking, memory,
predict success mathematical capacity, general
fund of information, spatial-
• motor capacities
Moderate to strong predictor of
success
• Weak (?to moderate) predictor
• of success
Competencies increase with age
until 50, then level off - ”older
and wiser” • Competencies fixed after the age
of 10
• Competencies are learnable
• Competencies are not learnable
• “Street smarts,” “savvy,”
“common sense,” “survival • “Book smarts”
skills”

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 EQ and Success

Where is the evidence?

???

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 EQ and Success:
Anecdotal Evidence
• You: …and your answer
• Forbes: Why Leaders Fail—They put strategy
before people
• HBR: Why Would Anyone Want to be Led by
You?—Because you listen, build relationships,
take responsibility, and share
• HBR: What Great Leaders Do—Listen and
practise “tough empathy”
• JOFOB: What Makes for Successful Succession?
—Integrity, responsibility, relationship building, and
honesty 10
 EQ and Success:
Anecdotal Evidence (continued)
Good to Great (Collins, Level 5 Executive
Leadership)—No over-blown ego, modest, self-regard, social
responsibility, fearless.
•Managers, Not MBAs (Mintzberg)—The major skill of
excellent leaders is the capacity for “reflection on the experience:
lasting behavioural change is more likely to follow the reinterpretation
of past experiences” by pondering, probing, and wondering over the
inner landscape of the self, the other, and their relationship in the
context of what has just transpired.
•Why Great Leaders Don’t Take Yes for an
Answer (Roberto)—Encourage dissent and debate rather than
pseudo-consensus and groupthink.

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 EQ and Success
•Consortium for Research on Emotional
Intelligence in Organizations (CREIO)—
www.eiconsortium.org
•Air Force Recruiters (Hadley, 1996)—Cut
retention loss by 70%, saving over one million
dollars
•Philippine Bank Managers—Success correlated
to self-evaluations, superiors’ evaluations, and to
EQ, but not to IQ
•L’Oreal—Training statistically significant sales
success in mid-third of sales force
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 Components of
Emotional Intelligence
Intrapersonal Components Interpersonal Components
• Emotional Self-awareness • Empathy
• Assertiveness • Social responsibility
• Self-regard • Interpersonal relationships
• Self-actualization
• Independence
Stress Management
Adaptability Components
Components
• Problem solving
• Stress tolerance
• Reality testing
• Flexibility • Impulse control
General Mood Components
• Happiness
• Optimism
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EQ
SCORES

EQ OF Most Successful ______ VOCATION

Average EQ ------
EQ of Least Successful _._._._._ 14
 104 •
103
102 •
EQ •
SCORES
101 •
100
99
•

98 •
97

96

30 25-30 20-25 15-20 10-15 10

INCOME LEVELS 15