TIBCO Business Events

Managing Events in the Enterprise
Alan Harrington Director - Emerging Technologies
2004 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.
TIBCO has Led the Evolution of Business

Predictive Business
Avoid problems and anticipate customer needs
Real-Time Business
Reduce delay in your business
Integrated Business
Manage your end-to-end business processes
Connected Business
Visibility into applications, people and partners
Technology Requirements for Predictive Business
Highly Granular Business Events
Adaptable Business Processes
Real-Time Visibility into Systems & Apps
Easy, Low Cost Connectivity
Alerts in Business Context Real-Time Complex Event Analysis
Massively Scalable Information Backbone
Connected
Integrated
Real-Time
Predictive
Motivation to Instrument the Enterprise
End result of both series of events is the same Causal events are different Impact of causal events is different Remediation of end results is different
Complex Event Processing
Road to Predictive Business: Preparing for End-to-End Visibility from Events
Determine the real-time metrics with consumers of information (Presentation, Monitoring, Reporting and Collaboration)
Instrument the business to gather events in real-time (Integration, Messaging)
Specify the requirements of Intelligent Event Processing in real-time (Collection, Aggregation and Correlation)

Visualize real-time insight from events (Presentation, Monitoring, Reporting and Collaboration)
Motivation to Instrument the Enterprise
10
Road to Predictive Business: Architecture for Event-Enabled Business
Visualization, Reporting, Alert Management

Correlated, Analyzed, Contextual Events
Variables Event Types Pattern Triggers Rules

Metric of Managed Objects, Normalized NonContextual Events
Heterogeneous Sources
11
Road to Predictive Business: Deliverables from an Event-Enabled Infrastructure
IT/Network Infrastructure
Business Services
Unexpected increase in orders for bandwidth; automatically add I.T. /transmission asset capacity
Event/Condition Sharing
Node down; Business process automatically approaching SLA prioritize service threshold; invoke recovery based on business relevance dynamic pricing schedule and customer priority
New service launch; dynamically deploy and monitor virtual service bundles with R/T performance metrics Business process failure; - invoke presumptive script processes
E-link down; automatically use alternative option for dialogue with trading partner
12
Road to Predictive Business: Solutions for Event-Enabled Business

Correlated, Analyzed, Contextual Events
TIBCO Solutions
Service Assurance SLA Management Risk Management Asset Monitoring/Management Track & Trace Interactive Customer Management
Metric of Managed Objects, Normalized NonContextual Events
Heterogeneous Sources
13
TIBCO BusinessEvents
Workbench
Conceptual Modeling
State Machine (Optional)
Rules Editor/Inference Engine
14
Real-Time Business Availability Dashboard RT-View
Historical & ad-hoc Reporting
Alert Escalation & Management
Correlated, Analyzed, Contextual Events Event Management, Correlation, Aggregation, Inferencing and Analysis
Rules, Knowledge, Patterns, Models
TIBCO BusinessEvents Workbench Semantic Modeler Collaborative Integration Formula Editor State Modeler Contextual Integration Rule Editor
Impact/ Historical Database
TIBCO BusinessEvents Inference Engine
Metadata Repository
Federated Agents
RV
Metric of Managed Objects, Normalized Non-Contextual Events Collection Normalization
JMS
Application
UI
Middleware
I.T. Assets
Partners
EMS
15
Deployment Layer
16
Solutions Powered by TIBCO BusinessEvents - Delivering Value Operational cost reductions throughout the enterprise End-to-end visibility into corporate performance Business agility and predictive, proactive operations Enhanced customer awareness and retention Faster, accurate and regulatory reporting capabilities
17
Powered by TIBCO BusinessEvents: Case Study
Operational Risk Management
Operational Risk Management: A Predictive Opportunity with Events

Exposure
Predictive Opportunity
Resolution
Risk Mitigation
Identification
Opportunity Cost A
Opportunity Cost B
Risk Transgression / Occurrence Time

19
Traditional Operational Risk Management Process
Reports Operations Data I.T. Data Historic Archive Asset & Historical Data Risk Management Applications Reports Portal
Aggregate Data From Disparate Sources
Calculate Risk Metrics
Disseminate Risk Metrics To Disparate Sources
The Challenge: Operations Inconsistency and Latency

20
Inconsistency explained..
T (Latency) ~ sec, min,hrs
Evaluation & calculation on inconsistent states
Operational Risk, SCM Partner Risk, Assets Connected Causal Event Flow State Transition (Perform Eval) State Transition (Payment Process) State Transition (Partner Portfolio) State Transition (LoB OPS Violation) Compliance Fail: Reporting Process Event:SCM Partner Transaction Event:Settlement Fail Non Connected Causal Event Flow
t1
t2 Time
t3
21
TIBCO Addressing Inconsistency

Push to Analyst RT Stream/Query From Infrastructure A Risk Ordered Event/ Fact Cache Indexed by Causal Event and Time
Connected Causal Event Flow
Event Enabled Infrastructure
State Transition (Perform Eval) State Transition (Payment Process) State Transition (Partner Portfolio) State Transition (LoB OPS Violation) Non Connected Causal Event Flow
Tibco BusinessEvents
Event Enabled Infrastructure

Tibco BusinessEvents
Compliance Fail: Reporting Process Event:SCM Partner Transaction Event:Settlement Fail
t1
t2 Time
t3
22
Define: Business Function Dependencies
Defining the business in a common lexicon. A conduit for business and I.T. to mutually understand the monitoring and management of the Operational Risk. Top down model-driven with dynamic changes proliferated through the architecture.
23
Map: Event Correlation
Features - Real-Time processes - Correlate non-contextual events - Inference behavior of an entity - Monitor KPI and trigger rules for individual entity
24
Relate: Rule Editor
Features - Concept and Instance level rules - Forward and backward chaining - Timed rules - Temporal reasoning - Analytical functions - Aggregation functions - Extensible
25
Visualize: Real-Time Operational Risk Monitoring
Business Insight Executive Insight
Customer
Service Insight
Customer Insight
26
Visualize: Temporal Measurement
Risk performance over time
27
Powered by TIBCO BusinessEvents: Case Study
Business Service Management/ Business Impact Analysis
Define: Business Function Dependencies
Defining the business in a common lexicon. A conduit for business and I.T. to mutually understand the monitoring and management of the BSM. Top down model-driven with dynamic changes proliferated through the architecture.
29
Map: Event Correlation
Features - Real-Time processes - Correlate non-contextual events - Inference behavior of an entity - Monitor KPI and trigger rules for individual entity
30
Relate: Rule Editor
Features - Concept and Instance level rules - Forward and backward chaining - Timed rules - Temporal reasoning - Analytical functions - Aggregation functions - Extensible
31
Visualize
32
Visualize
33
Solutions Powered by TIBCO BusinessEvents - Delivering Value
Building solutions that 1. Address problems that cannot be solved predictively today 2. Enable business to proactively manage their operations 3. Dramatically impact business operations
34

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Managing Events in the Enterprise

Alan Harrington Director - Emerging Technologies

TIBCO has Led the Evolution of Business

Technology Requirements for Predictive Business

Highly Granular Business Events

Adaptable Business Processes

Real-Time Visibility into Systems & Apps

Easy, Low Cost Connectivity

Alerts in Business Context Real-Time Complex Event Analysis

Massively Scalable Information Backbone

Motivation to Instrument the Enterprise

Complex Event Processing

Road to Predictive Business: Preparing for End-to-End Visibility from Events

Road to Predictive Business: Preparing for End-to-End Visibility from Events

Instrument the business to gather events in real-time (Integration, Messaging)

Road to Predictive Business: Preparing for End-to-End Visibility from Events

Road to Predictive Business: Preparing for End-to-End Visibility from Events

Motivation to Instrument the Enterprise

Road to Predictive Business: Architecture for Event-Enabled Business

Visualization, Reporting, Alert Management

Variables Event Types Pattern Triggers Rules

Complex Event Processing

Road to Predictive Business: Deliverables from an Event-Enabled Infrastructure

Road to Predictive Business: Solutions for Event-Enabled Business

Metric of Managed Objects, Normalized NonContextual Events

State Machine (Optional)

Rules Editor/Inference Engine

Real-Time Business Availability Dashboard RT-View

Historical & ad-hoc Reporting

Alert Escalation & Management

Rules, Knowledge, Patterns, Models

Impact/ Historical Database

TIBCO BusinessEvents Inference Engine

Metric of Managed Objects, Normalized Non-Contextual Events Collection Normalization

Powered by TIBCO BusinessEvents: Case Study

Operational Risk Management

Operational Risk Management: A Predictive Opportunity with Events

Risk Transgression / Occurrence Time

Traditional Operational Risk Management Process

Aggregate Data From Disparate Sources

Calculate Risk Metrics

Disseminate Risk Metrics To Disparate Sources

The Challenge: Operations Inconsistency and Latency

Evaluation & calculation on inconsistent states

TIBCO Addressing Inconsistency

Connected Causal Event Flow

Event Enabled Infrastructure

Event Enabled Infrastructure

Compliance Fail: Reporting Process Event:SCM Partner Transaction Event:Settlement Fail

Define: Business Function Dependencies

Map: Event Correlation

Relate: Rule Editor

Visualize: Real-Time Operational Risk Monitoring

Business Insight Executive Insight

Visualize: Temporal Measurement

Risk performance over time

Powered by TIBCO BusinessEvents: Case Study

Business Service Management/ Business Impact Analysis

Define: Business Function Dependencies

Map: Event Correlation

Relate: Rule Editor

Solutions Powered by TIBCO BusinessEvents - Delivering Value

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