Professional Documents
Culture Documents
Energy Regulatory Partnership Program Abuja, Nigeria July 14-18, 2008 Robert W. Kehres Director, Regulatory Affairs Division Michigan Public Service Commission
1 of 32
2 of 32
Customer Rights
Residential gas and electric customers have the right to have:
Safe and reliable service Fair and equitable treatment Utility meters read accurately monthly Accurate bills by mail or electronically (if company can provide) Prompt and courteous handling of questions and /or problems Protection from unfair security deposits or guarantee terms and conditions
3 of 32
Customer Protections
Budget Billing Plans
CONTACT: Local utility company
Offered by utilities (required by the MPSC) Assists customers with household budgets Allows customers to pay their estimated annual bill in equal monthly payments Review is done at the end of 11/12 months and monthly payment amount may be adjusted up or down
5 of 32
Maximum Income
$15,315 $20,535 $25,755 $30,975 $36,195 $41,415 $46,635 $51,855
8 of 32
9 of 32
11 of 32
13 of 32
14 of 32
15 of 32
Demand Response
Energy Regulatory Partnership Program Abuja, Nigeria July 14-18, 2008 Ikechukwu N. Nwabueze, Ph.D. Director, Regulated Energy Division Michigan Public Service Commission
17 of 32
19 of 32
20 of 32
22 of 32
23 of 32
Solar Integration
On-line Energy Management PHEV Integration Digital Kitchen Power Flow Two-way Information Thermostat Energy Storage
24 of 32
Smart Meters
> Solid-state platform Integrated communications > Integrated disconnect switch > Remotely disconnect > Remotely connect Power quality data > Voltage readings > Current readings > Power Factor > Frequency > Detailed power outage data > Remote programmable > Remotely upgradeable > Internal expansion port > Future functionality
25 of 32
Pilot Programs/Research
Inexperience combining utility AMI technologies with innovative dynamic pricing structure. Voluntary experimentation through the use of pilot programs prior to widespread adoption.
26 of 32
30 of 32
AMI Case
Commissions Own Motion, Case No. U-15620 Investigate development of minimum functionality standards and criteria for advanced metering infrastructure Public comments due August 1, 2008 Staff shall summarize findings and file a report to the Commission by August 29, 2008
31 of 32
Questions?
32 of 32