Account Name

Account Plan

Agenda

Customer Overview
 Constellium is a world leader in the manufacturing of high-quality aluminium products and solutions. The history of Constellium dates almost as far back as the commercial production of aluminium, and know-how today has grown out of the expertise of Pechiney, Alcan and Alusuisse.  In addition to an international trade and services network (AIN), Constellium focuses on three business units, that reflect our major markets: aerospace, automotive, transportation, defense, packaging, industry, building, renewable energy, distribution, sports and leisure.  Constellium operates 24 production facilities throughout Europe, China and the US serving both global and local customers. These include high-quality manufacturing plants and state-of-the-art recycling facilities. Our commercial presence extends to 60 countries around the world.  Addressing sustainability - In our ongoing efforts to be an environmentally responsible business, we are investing in new recycling processes and lightweight, high-performance materials. Notably, these are put to use in the aerospace, automotive, packaging, mass transportation, building and renewable energy markets. We address the environmental impact of our products throughout their lifecycle, beginning with the design phase. We also develop new multi-material and hybrid solutions with improved, sustainable attributes. We are committed to helping customers reduce their carbon footprint and improve their green credentials.

Source: http://www.constellium.com/about-constellium/who-we-are, http://www.constellium.com/about-constellium/about3 aluminium, http://www.constellium.com/about-constellium/constellium-at-a-glance,

IT Trends & Overview

Source: (OneSource, Data monitor) 4

IT Spend (2/2)

Source: Data Monitor

IT Landscape By Function
Generation
Process Control / Performance Management

Energy Supply
Energy Trading & Risk Management (ETRM)

Delivery
Energy Management System (EMS) / SCADA CIS

Customer Service

Shared Services
Portfolio / Project Management

Optimization

Meter Data Management

Work and Asset Management

CRM / Telemetry
SAP-ISU/CRM

Finance/Administration

Work and Asset Management

Load Forecasting

Outage Management

Complex Billing

Human Resources Management

Fuel Management

Demand Response

Field Force Enablement

Legal/Regulatory Affairs management

GIS
ESRI ArcGIS Image Server
ERSI

SOA Microsofts HIS 200

Metering / AMR Itron OpenWay

Content Management/Collaboration SharePoint

Entrprise Business Intelligence

Microsoft Exchange Server 2003

IT Landscape Other Technologies

Other IT Applications & Products
TeamQuest Capacity Management Software Microsoft NetMeeting

Hardware/OS/System
Unix MS Windows Linux

Networking, Management & Security

HP Connect-IT Microsoft Remote Desktop Oracle 10g Recovery Manager (RMAN)

Enterprise Apps
BizTalk 2004

Custom Applications Development

SQL, XML, HTML, C#, VB, JavaScript, B2B Web Apps SharePoint T-SQL CSS ASP.NET

Backend Systems (OS/DB)

Oracle DBA Oracle RDB Oracle 9x SQL Server 2000 and 2005 Microsofts HIS 200 Sybase database

Key Solutions and Vendors Presence

Source: Factiva 8
Microsoft Offi Microsoft Offic Word Docume Word Docume

Competitors

Source: OneSource Report 2011

Highlights/ Lowlights FY 10-11

 What have we achieved so last year. What went well and what didnt?

10

Organization Chart

11

Organization Chart IT Executives

12

Current Relationship
 Use Additional slide to capture all meetings held so far and the outcomes  OUR CURRENT CLIENT RELATIONSHIP  We view them:  Satisfied Client  Dormant Client  Dissatisfied Client  No Relationship  Other: They view us: Strategic Partner Preferred Vendor Product Provider

13

Customer Meetings
HISTORICAL ACTIVITIES KEY EVENT DATE ATTENDEES PURPOSE RESULT

 Any key customer meetings at CXO level

14

Service Offerings
 What have we offered so far?  What can be offered next year and why?
OUR CURRENT SERVICE PRODUCTS

PRODUCT

CUSTOMER PAIN

EXECUTIVE SPONSOR

CUSTOMER BENEFITS

15

Opportunities - FY 10-11
 Key Opportunities last year  By segment and who have won  If we have lost - why did we loose?

Opportunity

Date

TCV

Won By

Why HCL Lost

16

Opportunities - FY 11-12
 Current Funnel and Opportunities expected

Opportunity

Service Line

Create Date

TCV

Closure Date

Probability

17

Differentiators
 Can be Segment wise  What differently you plan to do this year  Differentiating Advantage Why Us (Feature/Capability): ?  Strategic Benefit (Competitive advantage, market share, shareholder value, speed survival, regulation, global expansion, growth, mergers and acquisitions): ?  Cultural Benefit (Values, empowerment, change management, employee morale, flexibility, global awareness): ?  Political Benefit (Peer respect, recognition, satisfied boss, promotion, personal agenda, job stability) (Who): ?  Operational Benefit (Process improvement, time savings, increased production, customer service): ?

18

Targets
REVENUE TARGET JAS'10 OND'10 JFM'11 AMJ'11 FY 10-11 JAS10 OND10 Actual JFM'11 AMJ'11 FY10-11 JAS10 Performance % Target OND10 JFM'11 AMJ'11

QoQ Growth Acheived in FY 10-11

JAS'11 OND'11 JFM'12 AMJ'12 FY 11-12

QoQ Growth Forecast in FY 11-12

Service Line

Billing 10-11 USD Mn

Billing 11-12 USD Mn

Growth 10-11/11-12

Visibility Rationale

ERS SAP BPO ETS + Downstream Total

Revenue EE EN Total
19

% of total

Strategy & Rationale

20

Account Structure The Team

Customer Name
Strategic Account Director
ERS IT

EE (Delivery Excellence Team)

SAP
XXX

BPO
XX

Oracle
XXX

ERS SAP BPO ETS

ETS :
XXX

21

21

Support Needed
 Marketing  Delivery  Corporate  HR  ???

22

Thank You