Winter Conference 2012

AIESEC Ukraine

How to be a trainer

Fear!

Noo...this is No. 1

Agenda
1. Expectations 2. Activity 3. Ice breakers 4. Questioning skills 5. Lubricators 6. Key points 7. Body language 8. Tips 9. Q&A 10. Check expectations

Activity

Expectations
1. Cum sa depasesti frica de a vb in public 2. Cum poti sa te autocontrolezi? 3. Cum sa nu vb monoton 4. Cum sa intretii contactul cu publicuk 5. Cum sa nu devii monoton 6. Cum sa nu-ti pierzi ideile 7. Cum sa nu folosesti foaia 8. Cum sa raspunzi la intrebari 9. Improvizatie 10. Have fun

You can`t communicate

7 % words 38 % paralinguistics 55 % body language

Ice breakers
Why? Not thinking about the training Make the trainees feel included Putting the spotlight on them How? Foolproof, Amusing, Bridged, Unique, Lively, Optimistic, Uncomplicated, Short

Questioning skill
Closed questions: Who can tell me on which date? What happened on that date? Which are the results of the test

Questioning skill
Open questions About How do you feel about? Reflective You don`t feel comfortable with? Hypothetical What do you think would happen if ? Framing Help me to see how this fits . ? Silence - ? Statements You look as if you wanted to say smth

Lubricators
Verbal: I see Aha.. That`s interesting Really? Go on Tell me more.. Non-verbal Nodding Constant eye contact Leaning forward Raising eyebrows Frowning Stepping asside

Active listening
Is a powerful techinque for building trust, increasing openness, fostering collaboration, encouraging creativity and demonstrating respect. Encourages group members to listen better to one another Content and what is behind ( feelings, attitude)

Active listening
Good eye contact Occasional head nodding Encouragement to continue Not interrupting Taking notes Avoid distracting movements Facial expressions

Voice
Voiceprint unique like a fingerprint Be aware of the sound and pace of your voice Notice the impact of your voice on the group

Tone
Involves the pitch of the voice high or low Emotional overtones ( sad, bored, happy) Higher pitched voice elicits excitement or tension Lower pitched voice is calming and relaxing Don`t overuse the pitch variation

Inflection & Pace

Inflection The way a person varies the tone of voice Raising and lowering the voice to convey meaning Pace Too fast a pace make the group hyperactive Too slow a pace make the group sleepy Enthusiasm comes from pace

Eye contact
Don`t stare Be relaxed As you learn better eye contact your listening will improve A powerful way to focus attention on a speaker Lighthouse technique Square technique

Attentiveness
Listening with all of the senses Attentive to what the speaker is saying, how is he saying, the atmosphere, reaction of others The more attentive you can be, the more apt you are to choose the appropriate intervention

Facial expressions
A huge impact on the group Try to match your facial expressions to the mood you wish to set Smile Do not frown Keep an open look on your face

Body language
P. ostures & gesture E. ye contact O. rientation P. roximity L. ooks / appearance E. xpressions of emotion

Body language

Tips
1. Don`t keep your eyes on the floor, the walls, the ceilings, the notes 2. If you`re not nervous there is something wrong 3. Use humour 4. Be enthusiastic: if you are not, why should they be? 5. Don`t try to be perfect 6. KISS

Q&A

Expectations check

Thank you / C

Bogdan Anghel
facebook.com/bogdan.anghel1 bogdan.anghel@aiesec.ro