Indias leading an online travel company founded in the year 2000 24X7 on line portal Largest e-commerce company

in its year of launch 2000 MMT registered sales of Rs 550 crore in the year 2010 MMT won two awards for Most Preferred Tour Operator for Inbound Travel and Taking India Global as recognition of its recent IPO and listing on NASDAQ at the 4th edition of the CNBC Awaaz Travel Awards 2010

Tourism
Tourism is travel for recreational, leisure or business purposes. The World Tourism Organization says "travel to and stay in places outside their usual environment for more than twentyfour (24) hours and not more than one consecutive year for leisure, business and other purposes not related to the exercise of an activity remunerated from within the place visited."

Tourism in india
Tourism in India is the largest service industry, with a contribution of 6.23% to the national GDP The tourism industry in India generated about US$100 billion in 2008. Inbound and Domestic tourism.

Ministry of Tourism is the nodal agency to formulate national policies and programmes for the development and promotion of tourism. Incredible India campaign. India has a growing medical tourism sector. The 2010 Commonwealth Games in Delhi are expected to significantly boost tourism in India.

Physical Evidence Office Premises

Enter the office premises

Service Flow
Advertisement Banner
Salespers on Approach

Drink

Computer

Brochures

Papers

Tickets

Visa

Welcome drink served

Presentation and counselling by salesperson

Pick a Tour

Document verification

Payment

Confirmation

Line of Interaction Doorman Opens The door

Face to face Talk

Swipe Card Give Cheque Get Confirmation On Bookings

Warm Welcome

Inquiry of packages Ask Questions

Servant Serves drinks

Get answers

Line of Visibility

Prepares Tea/Coffee Prepares presentation/tours

Visa processing Hotel / Flight Bookings

Booking the Tour

Pick up for airport Airport formalities/ Boarding pass Visa Internet Flight Meals Drop Home Local Travel

Stay in Destination Sightseeing

Flight

Porter Local Travel Sightseeing Check in

Check out

Before Visit

Time Frame of A Single Destination Tour (Real-time service use)

Service flower
Information Payment Billing Exceptions Safekeeping
Core

Consultation Order Taking Hospitality

TOPIC INFORMATION

KESARI Physical store or website Catalogs Interaction with the salesperson Advertisements Prices for the tour packages Order entry application Physical billing Cash, cheque, Debit/credit card Invoice/bill Tour advisory Customize advisory Personal counseling

MAKE MY TRIP Website About train/air duration and fare About tour package

ORDER TAKING PAYMENT

Online booking Net banking, Debit/credit card

BILLING CONSULTATION

Email of invoice, confirmation mail Online counseling Email, phone Live chat

TOPIC HOSPITALITY

KESARI Greeting the customer with a smile, flower Welcome drinks and toffees Melody at background

MAKE MY TRIP

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SAFEKEEPING

Personal belongings are taken care of Visas, tickets are taken care by them. personal information given is kept confidential Customized services. On request special services during the tour

Information submitted is kept confidential Payment information is secure

EXCEPTIONS

Pds

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R O D U C T

International and Domestic Air Tickets, Holiday Packages and Hotels Domestic Bus and Rail Tickets Private Car and Taxi Rentals MICE (Meetings, Incentives, Conferences & Exhibitions) B2B and Affiliate Services

PRoduct
Buy

FOREX

Sell

TOUR PACKAGE

International

Domestic

CUSTOMISED

Domestic

International

Package = Indian currency Flight and train fare Tax Visa

R I C Package = Indian currency+ Foreign currency Flight charges E Discounts

Visa charges Tax Foreign Currency Rate

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R O M O T I O N

MMT offers travel insurance and Business Lounges in India and overseas for all travelers MMT provides valuable shopping discount booklets MMT provides pick up and drop services for all air travelers. Promoting services with strategic alliances with brands like Coke, Sify.com, Maruti Udyog and Nokia etc. Amar Prem Great India festive offer ABN AMRO Happy Holidays Offer

The company positions itself to the consumers through the following advertisement techniques1. 2. 3. Third party Advertisements Web Links Logos

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L A C E

MMT has created a network of offices in New Delhi, Mumbai, New York and Sydney. Appointed franchise in all major cities of US, UK, Australia, UAE and India

The head quarters of the company is situated in Mahim, Mumbai. The company has 16 regional offices in the different states of the country and it also has an international office in London.

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R O C E S S

1. Log on the web site 2. Select your tour 3. Payment 4. Documentation process

BOOKING OF TICKETS OR TOURS VISA PROCESSING COLLECTION OF DOCUMENTS PAYMENTS FULL PAYMENT BALANCE PAYMENT CHECKING OF DETAILS (ONLINE) JOINING TOURS RESISDANCE OF INDIA STARTING OF TOUR END OF TOUR JOINING & LEAVING GUEST LATE PAYMENT BOOKING OF HOTELS

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E O P L E

MakeMyTrip employs over 700 Trippers from the travel, tourism, hospitality and technology industries. MMT Staffs have the appropriate interpersonal skills, aptitude, and service knowledge to provide the service that consumers are paying for. Great Places To Work 2010 - 2nd Best Company to Work for & #1 in Professional Services conducted by Great Place to Work Institute. MMT has garnered the trust of over two million satisfied customers as well as the respect and acclaim of the entire travel industry and business world.

Kesari Tours and Travels being an international firm caters to the needs of domestic as well as the international customers The firm has designed different tour packages for different set of people For example it Second Innings package for elderly people. Honeymoon Special for the newly wed people.

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H Y S I C A L E V I D E N C E

Website Logo Visa Ticket

Logo Office Itenary Catalogs Confirmation Letter Buses Tickets Visas