Types of managers

1 Module 07-Types of managers

 Types of managers
(management level)

 First-line managers - responsible for the work

of operating employees only, not of other
managers
 Middle managers - responsible for lower-level
managers and sometimes for operating
employees; report to more senior managers
 Top managers - responsible for the overall
management of the organization; establish
operating policies and guide the organization’s
interaction with its environment

2 Module 07-Types of managers

 Types of managers
(management level)
TOP

Middle Middle Middle Middle

FL FL FL FL

3 Module 07-Types of managers

 Types of managers
(scope of activities)

 Functional managers - responsible for just

one organizational activity, such as finance or
human resources management
 General managers - responsible for all
functional activities, such as production, sales,
marketing, and finance, for an organization
such as a company or subsidiary

4 Module 07-Types of managers

 Types of managers
(scope of activities)
GM

VP-Mktg VP-Prod

Senior sales Senior sales Production Production

manager manager manager manager

JSM JSM JSM JSM FM FM FM FM

5 Module 07-Types of managers

 Basic managerial skills
 Technical skill - the ability to use the
procedures, techniques, and knowledge of a
specialized field
 Human skill - the ability to work with,
understand, and motivate other people as
individuals or in groups
 Conceptual skill - the ability to coordinate
and integrate all of an organization’s interests
and activities.

6 Module 07-Types of managers

 Managerial level and skills

Relative skills needed for effective

performance at different levels of management

Top management CONCEPTUAL

Middle management HUMAN

First-line management TECHNICAL

7 Module 07-Types of managers

 Effective vs successful managers
 Fred Luthans and associates studied more
than 450 managers
 “Do managers who move up most quickly
in an organization do the same activities
and with the same emphasis as managers
who do the job best?”
F. Luthans, “Successful vs. Effective Real Managers,” Academy of
Management Executive, May 1988, pp. 127-32; and F. Luthans, R.M.
Hodgetts, and S.A. Rosenkrantz, Real Managers (Cambridge, MA: Ballinger,
1988)

8 Module 07-Types of managers

 Activities of effective vs
successful managers

9 Module 07-Types of managers

Effective vs successful managers

 Successful managers do not give

the same emphasis to the four
activities as do effective managers
 Promotions are not solely based
on performance
 Social and political skills play an
important role in getting ahead in
organizations

10 Module 07-Types of managers

The manager, the skills, the job
Level Skills Activities
CONCEPTUAL & PLANNING
HUMAN & ORGANIZING
Top
BALANCE BALANCE
Middle
TECHNICAL & LEADING &
HUMAN CONTROLLING
First-line

11 Module 07-Types of managers