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What is Management?
y Management is the
process of planning, organizing, leading, and controlling an organization s human, financial, material, and other resources to increase its effectiveness.
What is an organisation?
Groups of people who work interdependently toward some purpose
y structured patterns of
interaction
y coordinated tasks
Courtesy of Computershare Ltd
purpose
(OB) is the study of factors that affect how individuals and groups act in organizations and how organizations manage their environments.
Definition of OB
y The study of human behavior, attitudes, and
performance in organizations.
y OB is directly concerned with the understanding,
Importance of OB
y Improves Interpersonal relationship y Helps managers to handle employees individually y Humanly approach to problems y Predicts human behavior y Supports efficient management of employees
GOALS OF OB
FORCES OF OB
PEOPLE
STRUCTURE
TECHNOLOGY
MACHINERY COMPUTER HARDWARE & SOFTWARE
ENVIRONMENT
GOVERNMENT COMPETITION SOCIETAL PRESSURES
University Doing Ph.D in English Working for Microsoft Manages team of 16 full time employees & no of contracts Responsible for marketing & Web strategy for Microsoft products
The systematic study of the relationships between people and tasks for the purpose of redesigning the work process to increase efficiency.
gather all the informal job knowledge that workers possess and experiment with ways of improving how tasks are performed Time-and-motion study
Codify the new methods of performing tasks into
Cont
y Carefully select workers who possess skills
and abilities that match the needs of the task, and train them to perform the task according to the established rules and procedures y Establish a fair or acceptable level of performance for a task, and then develop a pay system that provides a reward for performance above the acceptable level
Management method.
affected worker fatigue and performance at the Hawthorne Works of the Western Electric Company from 1924-1932.
various levels of light illumination. y Researchers found that regardless of whether the light levels were raised or lowered, worker productivity increased.
Cont
Human Relations Implications
y Hawthorne effect
workers attitudes toward their managers affect the level of workers performance
supervisors be behaviorally trained to manage subordinates in ways that elicit their cooperation and increase their productivity
Conclusion
y Behavior of managers and workers in the work setting
is as important in explaining the level of performance as the technical aspects of the task
y Demonstrated the importance of understanding how
the feelings, thoughts, and behavior of work-group members and managers affect performance
Cont
y Work is a group activity. y Need for recognition, security and sense of
belonging.
y Informal groups at work are strong social controls
continuous improvement, and customer satisfaction Employee-driven, customer-focused Do it right the first time to eliminate costly rework Listen to and learn from customers and employees Make continuous improvement an everyday matter Build teamwork, trust, and mutual respect
Theory Y Work is a natural activity People can be self directed if they are committed to the objective Rewards help commitment Most employees accept and seek responsibility Employees have imagination and creativity
Amazon.com) y Helping Employees Balance Work/Life Conflicts (GE) y Improving Ethical Behavior (
y Globalization y Changing Workforce y Emerging Employment Relationships y Information Technology (e-business) y Workplace Values and Ethics
Assignment 1
y How are OB concepts addressed in management