Summer Training Project

On

TO STUDY THE INDUSTRIAL RELATIONS IN BHILAI STEEL PLANT

OBJECTIVES
To study the Industrial Relation of BSP. To study the factors which are affecting Industrial Relation. To study the workers satisfaction level regarding facilities.

Steel Authority of India Ltd.

Leading steel-making company in India Ranked amongst the top ten public sector companies in India SAIL manufactures and sells a broad range of steel products, including hot and cold rolled sheets and coils, galvanized sheets, electrical sheets, structural, railway products, plates, bars and rods, stainless steel and other alloy steels

Steel Authority of India Ltd.

Integrated Steel Plants
Bhilai Steel Plant (BSP) in Chhattisgarh Durgapur Steel Plant (DSP) in West Bengal Rourkela Steel Plant (RSP) in Orissa

Bokaro Steel Plant (BSL) in Jharkhand

IISCO Steel Plant (ISP) in West Bengal Special Steel Plants

Alloy Steels Plants (ASP) in West Bengal

Salem Steel Plant (SSP) in Tamil Nadu Visvesvaraya Iron and Steel Plant (VISL) in Karnataka

Bhilai Steel Plant

A symbol of indo-soviet techno-economic collaboration, is one of the first three integrated steel plants set up by government of india to build up a sound base for the industrial growth of the country Seven - time winner of Prime Minister's Trophy for best Integrated Steel Plant in the country India's sole producer of rails and heavy steel plates and major producer of structural BSP is accredited with ISO 9001:2000 Quality Management System Standard, all saleable products of Bhilai Steel Plant come under the ISO umbrella

CORPORATE SOCIAL RESPONSIBILTY OF BSP

The Plant took up the task of development work in its periphery very seriously and with great zeal, concentrating on developing rural infrastructure, literacy programs and community health programs of Model Steel Villages Creation Providing Free Education & Treatment Bhilai Ispat Vikas Vidyalaya Ispat Kalyan Chikitsalaya Sports & Culture Recreation

Concept of Industrial Relations

The field of industrial relations (also called labour relations) looks at the relationship between management and workers Industry refers to any productive activity in which an individual (or a group of individuals) is (are) engaged. By relations we mean the relationships that exist within the industry between the employer and his workmen industrial relation encompasses all such factors that influence behavior of people at work. A few such important factors are below

Concept of Industrial Relations

industrial relation encompasses all such factors that influence behavior of people at work. A few such important factors are below

Institution Contents Methods Characters

MODEL OF THE STUDY

Work Environment

Housing Facilities

I. R.

Welfare Factors

Medical Facilities

Education Facilities

Canteen Facilities

INDUSTRIAL RELATIONS IN BSP

INDUSTRIAL RELATIONS DEPARTMENT IR department play a crucial role in establishing and maintaining industrial democracy. A number of factorssocial, Economic and political have influenced industrial relation department

GRIEVANCE CELL In their working lives, employees occasionally have cause to be uncomfortable, disappointed or aggrieved either about certain managerial decisions, practices or service conditions.

INDUSTRIAL RELATIONS IN BSP

FINAL SETTLEMENT SECTION (FSS) An exclusive section named final settlement section has been formed to ensure prompt settlement of dues in separation cases COUNSELING Counseling is a human approach to human problem. Counseling Section of Bhilai Steel plant has been rendering a unique service in the filed of social mediator ship, de-addiction, child guidance and training programs on counseling skills

INDUSTRIAL RELATIONS IN BSP

TOWN SERVICES IN BHILAI STEEL PLANT The ISO 14001 certified Bhilai Township is maintained and managed by Town Services Department, which caters to housing, maintenance; education, environmental, hygiene and civic amenities need of the residents of township. Its main objective is to serve employees to live a pleasurable and peaceful family life. Its motto , Service with Smile

Research Methodology
Research Design Data Source Research Instrument Sampling design Exploratory, Descriptive Primary data, Secondary data Questionnaire Simple random design

Sample size
Sample location Sample element

100
Bhilai Steel Plant Employees of BSP

Data Analysis And Interpretation

Q1. Do you think that proper work environment increases production?

SR.N O 1 2 3 PERCEPTIO N YES NO CANT SAY TOTAL % 82 10 08 100
90 80 70 60 50 40 30 20 10 0 YES NO CANT SAY

INTERPRETATION

The respondents are happy with the work environment.

Q2. Does BSP provide pure drinking water at your work place?
SR.N O 1 2 3 PERCEPTIO N YES NO CANT SAY TOTAL % 78 14 08 100
90 80 70 60 50 40 30 20 10 0 YES NO CANT SAY

INTERPRETATION

There is need to provide this facility equally in all places and some of them should be aware about water quality at their work

Q3. Does BSP provide rest rooms with sufficient lights and fans?
90 80 70 60 50 40 30 20 10 0 YES NO CANT SAY

SR.NO PERCEPTION 1 YES 2 NO

% 78 16

CANT SAY
TOTAL

06
100

INTERPRETATION

management should look to provide equal facility at all places

Q4. Are you satisfied with the housing facility provided by BSP?
SR.NO 1 2 3 PERCEPTION YES NO CANT SAY % 24 68 08
80 70 60 50 40 30 20 10 0 YES NO CANT SAY

TOTAL

100

INTERPRETATION

24 % of the respondents are satisfied with the house facility of the organization

Q5. Is there any discrimination in quarter allotment?

70 60 50 40 30 20 10 0 YES NO CANT SAY

SR.NO 1 2 3

PERCEPTION YES NO CANT SAY

% 64 26 10

TOTAL

100

INTERPRETATION

About 64% of the respondents find discrimination in the system.Therefore, there is need to eliminate the discrimination factors so that the employees are highly satisfied.

Q6. Is there adequate supply of electricity and water supply?

80 70 60 50 40 30 20 10 0 YES NO CANT SAY

SR.NO 1 2 3

PERCEPTION YES NO CANT SAY TOTAL

% 70 16 14 100

INTERPRETATION

The organization is fully accountable for the fulfillment of better welfare facilities to the employees by means of providing water,

Q7. Do you rely on health services provided by BSP hospital?

SR.NO PERCEPTION 1 2 YES NO % 80 13
90 80 70 60 50 40 30

CANT SAY
TOTAL

07
100

20 10 0 YES NO CANT SAY

INTERPRETATION

respondents are very positive in the favor of the health services provided by BSP to the employees

Q8. Whether good quality of medicine is provided by BSP?

60 50 40 30 20 10 0 YES NO CANT SAY

SR.NO 1 2 3

PERCEPTION YES NO CANT SAY TOTAL

% 41 50 09 100

INTERPRETATION

About 41% respondents are satisfied with quality of the medicines provided to them but 50% of the respondents are not satisfied with the quality of the medicine

Q9. In BSP hospitals doctors are available duty time?

SR.N O 1 2 3 PERCEPTI ON YES NO CANT SAY TOTAL
INTERPRETATION
60 50 40 30 20 10

% 52 40 08 100

0 YES NO CANT SAY

The increasing number of patients creates big problem to other patients as well as to doctor. The doctors are overcrowded by patients making the availability of the doctors more difficult to the

Q10. Do you think Hindi and English medium school is given equal imp?
SR.N PERCEPT % O ION 1 YES 24 2 NO 62 CANT 3 14 SAY TOTAL 100
INTERPRETATION
70 60 50 40 30 20 10 0 YES NO CANT SAY

About 62% have opined that equal attention is not given.And there is discrimination between the English and Hindi medium schools. Only 24% of the respondents agreed & 14% couldnot give their

Q11. Do you find education system of BSP is satisfactory?

SR.NO PERCEPTION 1 2 YES NO % 36 54
60 50
40

30 20
10

CANT SAY
TOTAL

10
100

0 YES NO CANT SAY

INTERPRETATION

the respondents are not satisfactory as 54% are highly dissatisfied with quality and standard of BSP schools

Q12.Is quality of education in BSP schools better than private schools?

70 60 50 40 30 20 10 0 YES NO CANT SAY

SR.N PERCEPTI % O ON 1 YES 36 2 NO 58 3 CANT SAY 06 TOTAL 100

INTERPRETATION

In BSP, parents can avail any of the facility as per their choice and capacity. In this regard, the replies of the respondents are

Q13.How often do you avail canteen facilities?

70 60 50 40 30 20 10 0
ar ly Re gu l Ra re ly Ne ve r O fte n

SR.N O 1 2 3 4

PERCEPTI ON Regularly Often Rarely Never TOTAL

12 18 66 04 100

INTERPRETATION

Most of the respondents rarely use the canteen facilities.

Q14.Is canteen services of BSP excellent? SR.N PERCEPTIO

80 70 60 50 40 30 20 10 0 YES NO CANT SAY

O 1 2 3

N YES NO CANT SAY TOTAL

% 20 72 08 100

INTERPRETATION

About 72% of the respondents have responded that the canteen facilities are not to the expectation of them

Q15. Are you satisfied with the quality of food available in BSP canteens?
SR.NO PERCEPTION 1 2 3 YES NO CANT SAY TOTAL INTERPRETATION % 38 52 10 100
60 50 40 30 20 10 0 YES NO CANT SAY

In this regard it is matter of rate concern that the quality of tea or breakfast is also poor and employees are dissatisfied

Hypothesis Testing Chi-Square Test-: Null Hypothesis: Ho : Workers Perception of Work Environment in BSP Is -ve Alternat Hypothesis Ha : Workers Perception of Work Environment in BSP Is +ve

Oi Yes No Can't Say Total

Ei 33.33 33.33 33.33 100

Oi-Ei 51.67 -23.33 -25.33

(Oi-Ei)2 2669.788 9 544.2889 641.6089

82 10

(Oi-Ei)2 / Ei 80.10 16.33 19.25

08
100

115.68

Degree of Freedom N1 31=2 Table Value of d.f. 2 at 5% level of Significance is 5.991

Since the Calculated value of chi square is grater then the table value, Null Hypothesis is Regected and Alternate Hypothesis is accepted and We can say workers have a +ve perception of Work Environment in BSP

FINDINGS
the Workers of BSP are Satisfied with the work Environment of the Plant The Workers are Not Satisfied with the Housing Facility and conditions of Company Quarters Workers relay on medical Facility of BSP Workers are not satisfied with education facility , they would switch to Private Schools for their wards is Possible

RECOMMENDATIONS
To improve the welfare condition in BSP adequate budget should be allotted. House allotment system should be simplified & more transparent. Availability of medicines should be improved Parents and children should be made aware towards educations facility. More emphasis should be given on cleanliness of the canteen

CONCLUSION
Bhilai Steel Plant is very serious in providing all these facilities to each of the employee as well as to the family members of the employees by providing better infrastructure facilities, education facilities, and medical facilities etc equally to the all employees. To same extent there may result some discrimination on these issues or employees perception can be different but the basic principle or key element is to provide excellent welfare facilities to the employees.