Training Iso 9001 Final

WELCOME TO AWARENESS TRAINING PROGRAMME
ISO 9001: 2000

Quality Management System
Development of ISO 9001 Standard

MILQ-9858A (1963) AQAP (1969) BS 5750 (1979) ISO9001 (1987)
ISO9001 (1994) ISO9001 (2000)

ISO9001 (2008)
ISO
INTERNATIONAL ORGANISATION FOR STANDARDIZATION (I S O)
BASED IN GENEVA, SWITZERLAND
STARTED OPERATIONS IN 1947. MORE THAN 140 NATIONAL BODIES
INCLUDING INDIA ARE MEMBERS
MORE THAN 130 COUNTRIES HAVE
ADOPTED THIS STANDARD.
WHY ISO ?
ISO CERTIFICATION IS IDENTIFIED AS A :
BEST IN CLASS INITIATIVE IN STRATEGIC
BUSINESS PLAN -- MONITOR , ANALYZE AND IMPROVE PERFORMANCE AND

CONFORMANCE -- PREVENT AND REDUCE PROBLEMS (NON CONFORMANCES) -- OPERATIONAL EFFICIENCY THORUGH PROCESS CONSISTENCY.
COMITTMENT TO CONTINUAL IMPROVEMENT
-- QUALITY ,COST , DELIVERY, CUSTOMER SERVICE ETC, TO DISTINGUISH FROM ITS COMPETITOR
LEADING TO .
NEW BUSINESS , BETTER EFFICIENCY(SAFE , RELIABLE , ECONOMIC ,QUICKER) , IMPROVED RELATIONS WITH EMPLOYEES , CUSTOMERS , SUPPLIERS , STAKEHOLDERS & REGULATORS.
Road to ISO Certification

Start
Decision for ISO Cet. INTRO. ISO STD to MGMT SELECT MR
INTERNAL AWARENESS
MR TRG
DOC. CONTROL
MAKE SOP
TRG. EMPLOYEES
DOC. MANUAL Q.POLICY
GAP ANALYSIS.
INT.AUDITOR TRAINING
PERFORM INTERNAL AUDIT
MGMT REVIEW
PREASSESSMENT
REGIST. AUDIT
ISO Cert
Yes
ISO Cert
REREGIST.
3 yrs?
No
SURV. AUDIT
MGMT REVIEW
PERFORM INTERNAL AUDIT
3 Yrs Cycle
Innovation: A way To Remain Ahead
Continual Improvement of the QMS
The ISO Model

Management Responsibility
Resource Management
Measurement, Analysis, Improvement
Inputs
Product Realization
Outputs
Product
PDCA Cycle
4. ACT
Permanently implement improvements
1. PLAN
Identify improvements and develop plan
3. CHECK
Evaluate plan to see if it works
2. DO
Try plan on a test basis
Analysis of Data
Organizational Organizational Results Customer Satisfaction Statutory Compliance QMS Metrices Insp.& Testing Supplier Performance
Objectives
Customer Requirements Statutory Requirements Defect Rate &
Customer Returns
QMS Control Purchasing
QMS MODEL
Overall
HR
Admin
Senior Mgmt
Reviews & Evaluates
Mfg
Prod. Purchase Planning Maintenance Stores Design
Personnel HR
Development
Certfy. Body
Certifies
QMS
After Sales Service
Audits for QA Compliances
Taxation Finance Accounts
R &D
Sales Marketing
Finance
Customer Service
Logistics
Sales / Mktg
MIRC ELECTRONICS LTD
ONIDA
may cause envy
Marketing & Finalizing Contract
Designing
Procurement Identifying
Documents
Process /Planning
Management Resp & Q System

Servicing
Statistics
Control of Equipments
Inspection & Testing
Typical Product Life Cycle

Internal Auditing/ Training
Mark Test status Nonconforming Material Control Corrective/ Preventive Action
Handling, Storage, Packing & Delivery
ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT
ISO 9000 / ISO 14000 FAMILY The vast majority of ISO standards are highly specific to a particular product, material, or process. However, the standards that have earned the ISO 9000 and ISO 14000 families a worldwide reputation are known as Generic Management System Standards". "Generic" means that the same standards can be applied: -to any organization, large or small - including whether its "product" is actually a service, - in any sector of activity, whether it is a business enterprise,a public administration, or a government department
ISO 9000 / ISO 14000 FAMILY
Management system" refers to the organization's structure for managing its processes - or activities - that transform inputs of resources into a product or service which meet the organization's objectives,
ISO FAMILY OF STANDARDS
ISO 9001 : 2000 -- Fundamentals & Vocabulary
ISO 9001
ISO 9004
-- Requirements
-- Guidelines for Performance Improvements
ISO 9001 : 2000 SCOPE General - Needs to demonstrate consistency - Aims to enhance customer satisfaction
Application - Generic & intended to be applicable to all Organizations (type /size /product/service) - Requirements that are not applicable can be considered for exclusion
ISO 9004 : 2000 SCOPE
Provides guidelines and recommendations Beyond the requirements of ISO 9001:2000 & is Published together as ISO 9004: 2000 Making them Consistent Pair .
Continual Improvement
Analyze & Evaluate Data Establish Objectives Evaluate & Select Solution Implement the Selected Solution Monitor ,Analyze & Evaluate Results
Search for solutions To achieve the Objective
Process
Formalize the Changes
WHAT IS QUALITY ?
QUALITY IS
CONFORMANCE TO REQUIREMENTS
RIGHT FIRST TIME
ON TIME
EVERY TIME
WHY QUALITY ? CUSTOMER SATISFACTION COST OF POOR PERFORMANCE REPEAT BUSINESS INCREASED PROFITABILITY
MISCONCEPTIONS OF QUALITY
QUALITY MEANS LUXURY QUALITY PROBLEMS ARE CAUSED BY OPERATORS QUALITY LEADS TO HIGHER COST QUALITY PROBLEMS BELONG TO THE QUALITY / INSPECTION DEPARTMENT HIGHER QUALITY MEANS LESSER OUTPUT FEAR OF INCREASED PAPER WORK FEAR OF NEED FOR MORE MANPOWER VERY RIGID AND CUMBERSOME QUALITY & PRODUCTIVITY CANNOT GO BESIDE ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT ITNA TO CHALTA HAI CONCEPT
TERMINOLOGY
PRODUCT : RESULT OF A PROCESS.

NOTE: FOUR GENERIC CATEGORIES: HARDWARE SOFTWARE SERVICES PROCESSED MATERIALS MAY ALSO BE A COMBINATION OF GENERIC CATEGORIES.
TERMINOLOGY
PROCESS: A SET OF INTERRELATED OR INTERACTING ACTIVITIES WHICH TRANSFORMS INPUTS INTO OUTPUTS. QUALITY:
QUALITY IS A DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS FULFILS REQUIREMENTS. QUALITY CONTROL:
PART OF QUALITY MANAGEMENT FOCUSSED ON FULFILLING QUALITY REQUIREMENTS.
TERMINOLOGY
QUALITY ASSURANCE:
PART OF QUALITY MANAGEMENT FOCUSSED ON PROVIDING CONFIDENCE THAT QUALITY REQUIREMENTS WILL BE FULFILLED. QUALITY MANAGEMENT SYSTEM:
A MANAGEMENT SYSTEM TO DIRECT AND CONTROL AN ORGANISATION WITH REGARD TO QUALITY. DEFECT:
NON FULFILLMENT OF REQUIREMENT RELATED TO AN INTENDED OR SPECIFIED USE.
TERMINOLOGY
QUALITY POLICY:
Overall intentions and direction of an organization related to quality as formally expressed by top management.
QUALITY OBJECTIVE
Something sought, or aimed for, related to quality.
CONTINUAL IMPROVEMENT
RECURRING ACTIVITY TO INCREASE THE ABILITY TO FULFILL REQUIREMENTS

TERMINOLOGY
NON CONFORMITY:
NON FULFILLMENT OF A REUIREMENT.
CORRECTION :
ACTION TO ELIMINATE NON CONFORMITY
CORECTIVE ACTION :
ACTION TO ELIMINATE THE CAUSE OF A DETECTED NON CONFORMITY OR OTHER UNDESIRABLE SITUATION
PREVENTIVE ACTION :
ACTION TO ELIMINATE THE CAUSE OF A POTENTIAL NON CONFORMITY OR OTHER UNDESIRABLE POTENTIAL SITUATION
TERMINOLOGY
DOCUMENT
INFORMATION AND ITS SUPPORTING MEDIUM.
RECORD:
DOCUMENT STATING RESULTS ACHIEVED OR PROVIDING EVIDENCE OF ACTIVITIES PERFORMED
OBJECTIVE EVIDENCE
DATA SUPPORTING THE EXISTENCE OR VERIFYING SOMETHING
VALIDATION:
CONFORMATION THROUGH THE PROVISION OF OBJECTIVE EVIDENCE THAT THE REQUIREMENTS FOR A SPECIFIC INTENDED USE OF APPLICATION HAVE BEEN FULFILLED.
DOCUMENTS
What is a Document
a Procedure, WI, quality Manual. Input to Quality System. Can be revised
Controlled document
Responsibility of controller to ensure
updation as and when there is a revision Need to have Issue stamp.
DOCUMENT STRUCTURE ISO 9001 : 2000
LEVEL - I Manual
LEVEL - II
LEVEL - III LEVEL - IV LEVEL - V
Procedures
Work Instructions
Records External Documents Documents
DOCUMENT FLOW ISO 9001 : 2000

Document Preparation Updation of Document Change History Record & Master List of Documents Updation of Master List of Documents Obsolete in Intranet
Document Approval
Document submission by dept to MR.
Disposal of Old (Obsolete Doc.)
Document Issuance by MR.
Maintain Issuance Records
Note : The above flow is applicable for 1.Level 1: Manual 2.Level 2 : Procedures ) 3.Level 3 : Work Instructions 4.Level 4 : Formats
RECORDS What is a Record

Unfilled Format is a document but
Filled Format is a Record Shows compliance to QMS Documents Out put of quality system e.g Test report, training report, production report Can not be revised
What is data
Test parameters.
E.g test result in the check sheets/soft copy in PC
RECORDS Records should have

-- Identification -- Storage -- Retrieval -- Retention (Time Interval) -- Disposal -- Indexing Records should be -- Legible -- Identifiable -- Traceable
PROCESS MODEL APPROACH

THE APPLICATION OF A SYSTEM OF PROCESSES WITH IN AN ORGANISATION, TOGETHER WITH THE IDENTIFICATION AND INTERACTIONS OF THESE PROCESSES, AND THEIR MANAGEMENT.
Typical Process Flow

Understand Markets & Customers Develop Vision & Strategy Design Products & Services
Produce Products / Services
Market & Sell
Customer Service
ISO1994 version & ISO 2000 version Comparisons

APC case study
sno
Parameter Mandatory Procedures
ISO9000: 94 version 20
ISO 9001: 2000 6
Remarks 6 mandatory Procedures
Clauses
20
All 20 Clauses Merged with
Eight clauses
3
Focus
What we have wrote, Follow & write what we are following
Follow what ever we have written & Results are more Important. Continual improvement through Innovations More Focus on corrective & Preventive Activities
More Focus on documentation Less focus on documentation

4
Internal audit
More Focus on system follow
More Focus On Results, Corrective actions action against normality. Internal Audit Review EMR/QMR, Processes rejections & actions, Customer feedback & actions, any change All departments involvement
Not only for the sake of documents but to highlight the week points
Management Review
Only Internal audit review
Approach
Generalised
Continual improvement & how systematically TQM/QC/ Inovation scheme / ( Other than Normal corrective actions) Six sigma,Control charts required Training focus & results
corrective & Preventive Actions
Just Activity verification
Corrective & Preventive actions details Records & results of actions should have Positive Trends if any abnormality. In Trends then some constructive action plan
Record of corrective & preventive actions (Quality Record)
ISO 2000 for continual improvement rather then only documentation
What is New in ISO 9001 : 2000 ? CLAUSE STRUCTURE & TERMINOLOGY COMMON SYSTEM PRINCIPLES WITH EMS. 9001 & 9004 CLAUSE COMPATABILITY GENERIC REQUIREMENT FOR ALL INDUSTRIES . 9004 TAKES IT BEYOND ISO 9001 PROCESS APPROACH VISIBLE TOP MANAGEMENT INVOLVEMENT
What is New in ISO 9001 : 2000 ? PLANNING OF PRODUCT REALIZATION EFFECTIVENESS OF TRAINING . FEWER DOCUMENTED PROCEDURES. CUSTOMER SATISFACTION . MONITORING , MEASURIMENT OF PROCESSES & PRODUCTS CONTINUAL IMPROVEMENT
EIGHT MANAGEMENT PRINCIPLES

CUSTOMER FOCUS LEADERSHIP INVOLVEMENT OF PEOPLE PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT CONTINUAL IMPROVEMENT FACTUAL IMPROVEMENT TO DECISION MAKING MUTULALLY BENEFICAL SUPPLIER RELATIONSHIP

1.CUSTOMER
FOCUS
ORGANIZATIONS DEPEND ON THEIR CUSTOMERS & THEREFORE SHOULD UNDERSTAND CURRENT AND FUTURE CUSTOMERS NEEDS, SHOULD MEET CUSTOMER REQUIREMENTS AND STRIVE TO EXCEED CUSTOMER EXPECTATIONS. 2.LEADERSHIP LEADERS ESTABLISH UNITY OF PURPOSE AND DIRECTION OF THE ORGANIZATION. THEY SHOULD CREATE AND MAINTAIN THE INTERNAL ENVIRONMENT IN WHICH PEOPLE CAN BECOME FULLY INVOLVED IN ACHIEVING THE ORGANISATIONS OBJECTIVES.
EIGHT MANAGEMENT PRINCIPLES 3. INVOLVEMENT OF PEOPLE

PEOPLE AT ALL LEVELS ARE THE ESSENCE OF AN ORGANIZATION AND THEIR FULL INVOLVEMENT ENABLES THEIR ABILITIES TO BE USED FOR THE ORGANISATIONS BENEFIT.
4.PROCESS APPROACH
A DESIRED RESULT IS ACHIEVED MORE EFFICIENTLY WHEN ACTIVITIES AND RELATED RESOURCES ARE MANAGED AS A PROCESS.

5. SYSTEM APPROACH TO MANAGEMENT IDENTIFYING, UNDERSTANDING AND MANAGING INTERRELATED PROCESSES AS A SYSTEM CONTRIBUTES TO THE ORGANIZATIONS EFFECTIVENESS AND EFFICIENCY IN ACHIEVING ITS OBJECTIVES.
6. CONTINUAL IMPROVEMENT CONTINUAL IMPROVEMENT OF THE ORGANISATIONS OVERALL PERFORMANCE SHOULD BE A PERMANENT OBJECTIVE OF THE ORGANISATION.

7. FACTUAL APPROACH TO DECISION MAKING
EFFECTIVE DECISIONS ARE BASED ON THE ANALYSIS OF DATA AND INFORMATION. 8. MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
AN ORGANISATION AND ITS SUPPLIERS ARE INTERDEPENDENT AND A MUTUALLY BENEFICIAL RELATIONSHIP ENHANCES THE ABILITY OF BOTH TO CREATE VALUE.
QUALITY SYSTEM ELEMENTS- ISO 9001:2000
ISO 9001 : 2000

1.0. Scope 2.0. Normative Reference
3.0. Terms and Definitions

4.0. Quality Management System
5.0.Management Responsibility
6.0.Resource Management 7.0.Product Realization
8.0.Measurement Analysis & Improvement

4.0. Quality Management System
4.1.General Requirement 4.2.Documentation.Requirement 4.2.1.General Requirement 4.2.2. Quality Manual 4.2.3 Control of Documents
5.1.Management Commitment 5.2.Customer Focus 5.3.Quality Policy
4.2.4. Control of Records
5.4.1.Quality Objectives
5.4.Planning
5.4.2 Quality Management System Planning

5.5.1.Responsibility & Authority 5.5. Responsibility , Authority & Communication 5.5.2. Management Representative
5.5.3 Internal Communication
5.6.1. General 5.6.Management Review 5.6.2 Review Input 5.6.3 Review Output

6.0.Resource Management
6.1.Provision of Resources 6.2.1. General 6.2.Human Resources 6.2.2. Competency , Awareness & Training
6.3.Infrastructure
6.4.Work Environment

7.0.Product Realization
7.1.Planning of Product Realization 7.2.Customer Related Process 7.2.1.Customer Related Processes 7.2.2. Determination of Requirements related to Product 7.2.3 Review of Requirements 7.3.1.Design and Development 7.3.2. Design and Development Inputs 7.3.3 Design & Dev.Ouputs 7.3.4 Design & Dev.Review 7.3.5 Design & Dev. Verification
7.3.Design & Development 7.4.Purchasing
7.5 Production & Service Provision

7.6.Control of Monitoring & Measuring Devices
7.3.6 Design & Dev.Validation

7.0.Product Realization
7.4.1.Purchasing Processes
7.4.Purchasing
7.4.2. Purchasing Information

7.4.3 Verification of Purchased Product 7.5.1. Control of Production & Service Provision 7.5.2. Validation of Processes for Product & Service Provision 7.5.3 Identification & Traceability
7.5 Production & Service Provision
7.6.Control of Monitoring & Measuring Devices
7.5.4 Customer Property 7.5.5 Preservation of Product

8.0.Measurement Analysis &Improvement
8.1. General
8.2. Monitoring & Measurement 8.3. Control of Non Conforming Product 8.2.1.Customer Satisfaction
8.2.2.Internal Audit 8.2.3 Monitoring and Measurement of Process 8.2.4 Monitoring and Measurement of Product
8.4. Analysis of Data
8.5.1 Continual Improvement 8.5.2 Corrective Action 8.5.3 Preventive Action
8.5. Improvement
QUALITY POLICY-MIRC ELECTRONICS

Quality Policy
We are committed to quality And Strive for continuous improvement through innovation and human development to give the customer better value for money always
Re- affirmed 19. 07. 2001 ( G. L. MIRCHANDANI ) CHAIRMAN & MANAGING DIRECTOR
QUALITY OBJECTIVES-MIRC ELECTRONICS

1.The product shall be designed and developed to meet customers quality requirements including safety and reliability. the
2.Material supply & delivery shall be in line with stated specification with continuous efforts to improve cost of procurement and reducing inventory level. 3.There shall be strict adherence to specifications during manufacturing and inspection with emphasis on statistical defect analysis and pre vention in order to continuously improve operational efficiency in the areas of cost of manufacturing , quality and capacity utilization . 4.The sales and distribution network and logistics shall be organized such that there is easy and timely availability of the products to the customer while reducing working capital deployment in FG inventory and debtor.
QUALITY OBJECTIVES-MIRC ELECTRONICS

5.There shall be constant endeavor to increase customer satisfaction by reducing field failure rate continuously and by providing timely and efficient after sales service. 6.Feed back continuously obtained from customers , both internal and external, shall be used for improvement of product, services and internal processes.
7.Employees shall be deployed with right competence which shall be continuously upgraded with training to improve overall performance.
PROCEDURES REQUIRED BY ISO 9001:2000

PROCEDURE FOR CONTROL OF DOCUMENTS (CL. 4.2.3) PROCEDURE FOR CONTROL OF RECORDS (CL. 4.2.4) PROCEDURE FOR INTERNAL AUDITS (CL. 8.2.2) PROCEDURE FOR CONTROL OF NONCONFORMING PRODUCT (CL. 8.3) PROCEDURE FOR CORRECTIVE ACTION (CL. 8.5.2) PROCEDURE FOR PREVENTIVE ACTION (CL. 8.5.3)
SUPPORTING DOCUMENTS REQUIRED BY ISO 9001:2000

a) PROCEDURES (THOUGH NOT SPECIFICALLY CALLED FOR) b) WORK INSTRUCTIONS, STANDARD OPERATING PROCEDURES (SOPS) c) FORMS, CHECKLISTS, GUIDELINES
d) WORKSHOP MANUALS e) SERVICE LEVEL AGREEMENTS f) DRAWINGS g) FLOW CHARTS, PROCESS MAPS
CODIFICATION DOCUMENTS ISO 9001:2000

C. Codification Level - I 6 digit alphanumeric code 6 digit alphanumeric code QMS-MIRC
Level - II
Level - III
7 digit alphanumeric code

10 digit alphanumeric code
GP / XX / XX Gen. Proce./ Dept. Code / Sr.no WI / XX / XXX Work Instruction / Dept. code / Sr No. XX / XXX / A / YY / MM Dept.code/Sr.no/ Rev status/ Year & month of issue
Level - IV
DEPARTMENT CODING
DEPT. CODE DEPT. CODE
R&D PURCHASE EXPORTS P&A MKTG. & SALES SERVICE FINANCE CALIBRATION AUTO INSERTION
RD PR EX PA MK SC FN CL AI
CKD SKD ENGINEERING QC/QA STORES PLANNING MAINTENANCE ACCOUNTS MANAGEMENT REPRESENTATIVE ENGINEERING
CD SD EN QA ST PN MN AC MR
PRODUCTION HRD
PRD HR
ENGG
Why Quality Management System?

Reduction of Rejection Facilitate continuous Improvement Identification of existing and potential problems in
product, process and system Root Cause Analysis Product Liability & Market Acceptance Better Work Place and Innovative culture atmosphere Cross Functional cooperation Productivity High,Lead time reduction
Why Quality Management System?

What do I do? How do I do? Specs, Drg, Pur requisitions, Contracts Procedures, Instructions, experience, qualification, Training Resources, Material, Eqpt, info, Experience, attributes Measurement and comparison Feedback, Involvement, C/S Motivation
Am I able to do it?
How well it has been done? Can I affect it? Do I want to do it? Can I Prove job has been done properly?
Records, certification, Audits
Need to Look for.

Quality Policy & Objectives Documented, understood, implemented and maintained. Responsibility, Authority and interrelation of personnel.
Work Instruction, Test Engineering Procedures, Flow charts
Training .
Have been trained on the job you are performing If we are well competent for present Job if no Skill Up Example : During Joining Class room trainings, On the Job Trainings Or any additional training received
Identification & Traciability .

Parts stored in the area is identified with appropriate part no. Component storage is as per Min./Max system Rejected material is stored in Red bin and designated area Rejected material is Identified with appropriate markings Failed Product or PCB is stored with Test Failure slip Material handling through tracibility
Need to Look for.

7S & Mind Innovation - Shop floor neat &clean
-no unwanted material near our places -Clear Gangways -Clear identification -Visual factory -positive attitude -First accept problem ,Analyze &then come back
-we are part of problem or part of solution . Measurements in data

-Data integrity
Corrective & Preventive actions - Foolproof actions &systems in place Team spirit & system follow
-Data collection mechanism
QUALITY MANUAL
PURPOSE TO PROVIDE AN ADEQUATE DESCRIPTION OF THE QUALITY MANAGEMENT SYSTEM SERVE AS A PERMANENT REFERENCE IN THE IMPLEMENTATION & MAINTENANCE OF THE SYSTEM. THE REQUIREMENTS AND CONTENTS OF THE QUALITY SYSTEM TO BE STRUCTURED TO ITS RELEVANT STANDARD AND DEFINED IN THE QUALITY MANUAL.
USES OF QUALITY MANNUAL

EFFECTIVE IMPLEMENTATION OF THE QUALITY SYSTEM COMMUNICATION OF THE COMPANYS QUALITY POLICY, STANDARDS OR REQUIREMENTS PROVIDING IMPROVED CONTROL OF PRACTICES AND FACILITATING MANAGEMENT OF ACTIVITIES PROVIDING A BASIS FOR AUDITING PROVIDING FOR CONTINUITY OF QUALITY SYSTEM, ITS REQUIREMENTS AND METHODS DURING CHANGING CIRCUMSTANCES

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WELCOME TO AWARENESS TRAINING PROGRAMME

ISO 9001: 2000

Development of ISO 9001 Standard

ISO9001 (1994) ISO9001 (2000)

INCLUDING INDIA ARE MEMBERS

MORE THAN 130 COUNTRIES HAVE

ADOPTED THIS STANDARD.

BUSINESS PLAN -- MONITOR , ANALYZE AND IMPROVE PERFORMANCE AND

COMITTMENT TO CONTINUAL IMPROVEMENT

Road to ISO Certification

DOC. MANUAL Q.POLICY

PERFORM INTERNAL AUDIT

PERFORM INTERNAL AUDIT

Innovation: A way To Remain Ahead

Continual Improvement of the QMS

The ISO Model

Measurement, Analysis, Improvement

Audits for QA Compliances

Taxation Finance Accounts

MIRC ELECTRONICS LTD

Marketing & Finalizing Contract

Management Resp & Q System

Inspection & Testing

Typical Product Life Cycle

Mark Test status Nonconforming Material Control Corrective/ Preventive Action

Handling, Storage, Packing & Delivery

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

Innovation: A way To Remain Ahead

ISO 9000 / ISO 14000 FAMILY

Innovation: A way To Remain Ahead

ISO FAMILY OF STANDARDS

ISO 9001 : 2000 -- Fundamentals & Vocabulary

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

ISO 9004 : 2000 SCOPE

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

Search for solutions To achieve the Objective

Formalize the Changes

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

RIGHT FIRST TIME

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

PRODUCT : RESULT OF A PROCESS.

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

Something sought, or aimed for, related to quality.

RECURRING ACTIVITY TO INCREASE THE ABILITY TO FULFILL REQUIREMENTS

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

updation as and when there is a revision Need to have Issue stamp.

Innovation: A way To Remain Ahead

DOCUMENT STRUCTURE ISO 9001 : 2000

Innovation: A way To Remain Ahead

DOCUMENT FLOW ISO 9001 : 2000

Document submission by dept to MR.

Disposal of Old (Obsolete Doc.)

Document Issuance by MR.

Maintain Issuance Records

ISO 9001:2000 VERSION FOR CONTINUAL IMPROVEMENT

RECORDS What is a Record

E.g test result in the check sheets/soft copy in PC

Innovation: A way To Remain Ahead

RECORDS Records should have

PROCESS MODEL APPROACH