Professional Documents
Culture Documents
INTRODUCTION
Apollo Hospitals is the largest healthcare group in Asia. Owns & manages 41 hospitals in and around India and has a total capacity of around 8000 beds. Founded by Dr. Prathap C Reddy in 1979 and is the first group of hospitals that pioneered the concept of corporate healthcare delivery in India. It took the first step towards putting INDIA on the International HealthCare Map.
Dr. RKO
Service Concept
Main emphasis is on Tertiary care Advanced therapy & surgery for
patients with advanced or complicated medical problem Primary care services to patients as part of its emphasis on preventive health
Hospitals main source of income was from medical services such as laboratory tests, use of equipment & facilities for procedures.
Cont..
Value/Cost Leveraging
Apollo tried to reduce total cost of care below the nursing homes & other hospitals. Quick diagnosis & treatment were key to this value. Early diagnosis led to early treatment providing value to both patients and hospital.
Cont..
Strategy/System Integration : Consistency b/w Strategy & Delivery system
SUPPORTIVE SERVICES
STERILIZATION MATERIALS AND GARMENTS CATERING DEPARTMENT OFFICIAL LAUNDRY LABORATORIES
AUXILIARY SERVICES
REGISTRATION AND INDOORS CASE RECORDS. STORE MANAGEMENT. TRASPORTATION MANAGEMENT MORTUARY ARRANGEMENT ENGINEERING AND MAINTENANCE SERVICE. REHABILITATION CENTRE. PHYSIO THERAPY. SPEECH THERAPY DE-ADDICTION & MENTAL HEALTH
OTHER SERVICES OFFERED BY APOLLO Food & Dietary Services Housekeeping Security Transport Special Nurse Places of Worship Telecommunication Services Television
Apollo hospital has more than 53 branches across the country. Prominently Apollo is known best for heart problems and Knee and Hip replacement surgeries besides other major ailments. The specialties include Heart, Orthopedics, Spine, Cancer Care, Gastroenterology, Neurosciences, Nephrology & Urology Critical Care.
CONT.. PRICE
The hospital is priced premium and it can afford to do the same because of its positioning and its assurance as well as the reliability on the brand of Apollo hospitals. Along with it, it also helps that there are so many locations and specialties in Apollo hospitals. Thus a patient is reassured of his well being.
CONT.. PLACE Apollo Hospitals has around 8500 beds across 53 hospitals in India and overseas. It is located in 15 different places across India which include Ahmadabad, Aragonda, Bangalore, Bhubaneswar, Bilaspur, Chennai, Delhi, Hyderabad, Kakinata, Kolkata, Madurai, Mauritius, Mysore Noida.
CONT.. PROMOTIONS Apollo promotes itself through the Community Initiatives viz SACH Save a Childs Heart CURE Extends preventive as well as rehabilitative cancer treatment to the economically backward. SAHI Society to Aid the Hearing Impaired DISHA Distance Health care Advancement Project
CONT.. PEOPLE
Currently engages more than 19,000 doctors, nurses, paramedics, clinical staff and management professionals to manage over 8500 beds across 53 hospitals in India and abroad. Along with this Apollo Hospitals has several courses along with research facilities to facilitate innovation.
CONT.. PROCESS The largest achievement of the Apollo Group has been to take quality health care to across the length and breadth of India. This operation in itself involves very established procedures and documentation. It has been a major player in scripting the medical landscape of the nation. This is primarily because the group has continuously been at the helm of several gamechanging innovations in Indian health care. Apollo hospitals is NABH, NABL accrediated and also has ISO 9002 award.
CONT.. PHYSICAL EVIDENCE Apollo Hospital has been know for its quality health care services, at much affordable price. Provides the services for all the ailments & diseases, assuring the healthy recovery with quality care from the staff. Apollo Hospitals conducts a rigorous site survey process as well to take care of various parameters in all their hospitals.
SWOT ANALYSIS
GAP -1
Hotel Administration thinks that patients want better food but patients are more concerned with nurse responsiveness
GAP-2
In Apollo Hospital, Compounders are ordered to give a fast service but in how much time specification it is not mentioned.
GAP-3
It is seen in Apollo Hospitals that there are some unskilled Compounders and nurses which are giving services to the patient.
GAP-4
GAP-5
Sometimes in Apollo Hospital, some doctors keep visiting the patient to show care, but the patient may interpret this as an indication that something really is wrong.