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MBA
SEM II SECTION-A HIMCS
HIMCS
CONSUMER :MEANING
Acc. To section 2(d) of consumer protection act,1986, consumer means any person who: i) buys any goods for a consideration which has been paid or promised or partly paid and partly promised ii) hires or avails of any services for a consideration which has been paid or promised or partly paid and partly promised . Thus ,if any person : either i) buys any goods for a consideration ii) hires or avails of any services ,he is a consumer
ix) incomplete information x) adulterated goods xi) lack of competetion xii) consumers are not well organised
RIGHTS OF CONSUMERS
Section 6 of the act enshrines the following rights of consumers: The right to be protected against the marketing of goods and services which are hazardous to life & property. The right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services The right to be assured ,wherever possible ,access to a variety of goods and services at competitive prices.
The right to be heard and to be assured that consumers interest will receive due consideration at appropriate forums. The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. The right to consumer education.
Act provides for establishment of a central consumer protection council by the central government and state and district consumer protection councils by the state government
vi) representatives of the central government departments vii) representatives of the consumer organisations viii) representatives of women-not less than 10 ix) representatives of farmers x) secretary in the department of civil supplies shall be the member-secretary to the central council
CONSUMER
Section 9 of the consumer protection act provides for the establishment of a three tier consumer disputes redressal system at the district, state, and national level.
1. 2. 3. 4. 5.
6.
7. 8.
- Above twenty lakh and upto fifty lakh rupees - Above fifty lakh and upto one crore rupees
NATIONALCOMMISION - Above one core rupees
2000
4000 5000
REMEDIAL ACTIONS
To remove the defect pointed out To replace the goods with new goods of similar description. To return to the complainant the price Not to offer the hazardous goods for sale To discontinue the unfair trade practice To withdraw the hazardous goods from being offered for sale To provide for adequate costs to parties To remove the defects or deficiencies in the services in question.
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