Prepared By : Munmun Sharma 11BBL105

Grievance

A grievance means any discontentment or dissatisfaction in an employee arising out of anything related to the enterprise where he is working. It may not be expressed and even may not be valid. Thus, grievance is caused due to the difference between the employee expectation and management practice.

Nature of Grievance
Grievances are symptoms of conflicts in the enterprise.
While dealing with grievances of subordinates, it is necessary to keep in mind the following points:
A grievance may or may not be real.

factual Imaginary Disguised

Grievance may arise out of not one cause but

multifarious causes. Every individual does not give expression to his grievances.

Need for a Grievance Procedure

Most grievances seriously disturb the employees. All the complaints of the employees would not be settled by the supervisors in first time. It serves as a check on arbitrary actions of management. It serves as an outlet for employee discontent and frustrations.

Causes of Grievances
Complaints about incentive systems. Complaints about Job Classification. Promotions Improper job assignment. Non-availability of materials in time. Inadequacy of safety and health services. Unsatisfactory working conditions.

ESSENTIALS OF A GRIEVANCE PROCEDURE

A grievance procedure should incorporate the following features: 1. Conformity with existing legislation: The procedure should be designed in conformity with the existing statutory provisions. 2. Acceptability: Everybody must accept the grievance procedure. In order to be generally acceptable. 3. Simplicity: The procedure should be simple enough to be understood.

ESSENTIALS OF A GRIEVANCE PROCEDURE

4. Promptness: Speedy settlement of a grievance is the cornerstone of a sound personnel policy. It should be remembered that justice delayed is justice denied. The procedure should aim at a rapid disposal of the grievance. 5. Training: Supervisors and the union representatives should be given training in working of the grievance procedure. 6. Follow-up: The personnel department should review the working of the grievance procedure periodically and necessary changes should be introduced to make it more effective.

Grievance procedure

Grievance procedure is a formal communication between an employee and the management designed for the settlement of a grievance. The grievance procedures differ from organization to organization. 1. Open door policy 2. Step-ladder policy

Establishing a Grievance Procedure

Conclusion

The impact of employee grievances may have a significant and long-lasting negative impact on the organization. The impact may be even more severe if it is a collective grievance i.e., several employees share the same concern. To avoid any such problem, the manager must handle all cases of grievances with speed and sensitivity. He should not underestimate the situation until it has been resolved to the complete satisfaction of employee(s) and management.