Human Resources Management

1
2011 by Nelson Education Ltd.

Agenda

2011 by Nelson Education Ltd.

Housekeeping

2011 by Nelson Education Ltd.

Learning Objectives
By the end of this chapter, you should be able to:
Define HR Management and identify the seven categories of HR activities Discuss the management of human capital in organizations Discuss four challenges facing HR today Describe how the major roles of HR Management are being transformed Identify the purposes and uses of HR technology Discuss why ethical issues affect HR Management Explain the key competencies needed by HR Professionals and why certification is important
2011 by Nelson Education Ltd.

Introduction
HR Management undergoing significant transition Moving from transactional to strategic Organizational HR practices affected largely by the external environment but also impacted by internal factors, i.e. Organizational culture

2011 by Nelson Education Ltd.

What is HRM?
Policies, practices and systems that influence an employees behaviour, attitude, and performance in the attainment of organizational goals.

2011 by Nelson Education Ltd.

What is Strategic HRM?

Process of linking HR functions with strategic objectives of the organization Goal of improving performance Effectiveness of HR is increased through the use of HR Metrics HR Technology (HRMS) used to help with HR Planning, for instance

2011 by Nelson Education Ltd.

Human Resource Activities

2011 by Nelson Education Ltd.

HR in Organizations
Number of small businesses is increasing
HR issues becoming significant Inability to maintain an HR department Consideration to add an HR person as size increases

HR and Front Line Managers

HR Staff must work with front-line managers to help implement HR systems
2011 by Nelson Education Ltd.

Division of HR Responsibilities

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Human Capital Management

Organizations manage 4 types of assets:
Physical Financial Intangible Human Capital
Collective value of the capabilities, knowledge, skills, life experiences, and motivation of organizational workforce

2011 by Nelson Education Ltd.

Human Resources as a Core Competency

Unique capability that creates high value and differentiates an organization from competitors
What opportunities does the organization create with their human resource practices to help create that competitive advantage?

2011 by Nelson Education Ltd.

Challenges in HR Management
Business Globalization
Outsourcing Offshoring Nearshoring Security and terrorism

Economic and Technological Changes

Occupational shifting Workforce availability / Quality Concerns
2011 by Nelson Education Ltd.

Challenges in HR Management
Organizational costs and restructuring Labour
EE Retention Contingent workforce growth Technological shift / internet

Workforce demographics and diversity

Multi-culturalism
Visible minorities Women Aging workforce
2011 by Nelson Education Ltd.

HR Management Roles

2011 by Nelson Education Ltd.

Administrative Role
Utilize technology to improve administrative efficiency Most common outsourced functions
EAP Pension / retirement planning Benefits Administration Training Payroll Services
2011 by Nelson Education Ltd.

Employee Advocate & Operational Role

Advocate
Important for organization better place to work

Operational Role
Requires HR Professionals to identify and implement needed programs and policies Tactical in nature, i.e. legislative compliance / job application processing Sometimes creates conflict between HR and frontline managers
2011 by Nelson Education Ltd.

Operational to Strategic Transformation

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Strategic Role for HR

Strategic business partner that provides an ROI to organization Collaborative
Work jointly with other non-conflicting organizations to deal with HR issues

2011 by Nelson Education Ltd.

Human Resources Management System

Integrated system that provides information used by HR management, in conjunction with other managers in decision making, i.e. payroll, employment equity activities Purpose of HRMS
Improves efficiency relative to data compilation on employees and HR activities of those employees Assists with HR Planning allows managers to make better decisions based on actual information
2011 by Nelson Education Ltd.

Ethics and HR Management

Strategic role of HR entails influencing organizational ethics at all levels High ethical standards help organizations:
Achieve strategic/profit goals Have longer term success

Organizational Culture is a primary determinant of ethical behaviour

2011 by Nelson Education Ltd.

Ethics and Globalization

Legal, political, cultural values and practices raise ethical issues for global employers Canadian law can sometimes create competitive disadvantage for organizations in Canada because of the rules that govern Canadian business,

2011 by Nelson Education Ltd.

HRs Role in Organizational Ethics

2011 by Nelson Education Ltd.

HR Management Competencies and Careers

Generalist has responsibility for variety of HR activities Specialist in-depth knowledge and expertise in limited area(s) of HR such as:
Pensions and Benefit Advisor Staff Recruiter Labour Relations Officer Training and Development Coordinator
2011 by Nelson Education Ltd.

Expected Earnings for HR Specialists

2011 by Nelson Education Ltd.

Career Outlook for HR Specialists

2011 by Nelson Education Ltd.

HR Professionalism and Certification

Professional associations play an integral role in ensuring HR Professionals practice ethical HR Certification an integral component of bringing credibility to the HR Profession Certified Human Resources Professional (CHRP) nationally recognized professional designation for HR professionals
Continuing recognition of holders professionalism in field
2011 by Nelson Education Ltd.

Summary
This chapter touched on the foundational pieces that will guide the remainder of this course. HR movement from traditional to strategic is important for organizations. HR is important to all employees regardless of their role in the organization. Ethics plays an important role in HR Management HR Professionals in particular, must uphold these standards. HR Profession is guided by a set of ethics
2011 by Nelson Education Ltd.