Implementing Quality

Systems
• Continuous Improvement

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Topic 5 Continuous
Improvement - Kaizen
• Imai
• What are his ideas?

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Kaizen (Ky’zen)
• improvement
• on going improvement involving
everyone

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Continuous Improvement
• Small Continuous Improvement or
Innovation? or Both?
• Why need to change?
• Resistance to change
• Manage change
• Goal – Quality, Cost and Scheduling
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Principles of Continuous
Improvement
• Customer
• People
• Training
• Creativity
• Process
• Speak with Data 5
Continuous Improvement
• Procedure
• Cost is goal
• Cost reduction to reach goal
• Waste elimination to reduce cost

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Continuous Improvement
• Waste
• Resources (materials, labour,
space, capital, time, machines) that
are used that do not add value
• Waste elimination
• Reduce defects
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Deming Cycle
• Shewhart Cycle
• PDCA
• Plan
• Do
• Check
• Act
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Group Exercise
•Use the Deming Cycle of Plan, Do,
Check and Act to implement
continuous improvement at the Dubai
Police Department
•There are a large number of serious
traffic accidents on Shaikh Zayed
Road.
•What would you do to solve the
problem?
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Approaches to Problem Solving
• Data is available
• Analyze the data to solve a
particular problem
• Basic Seven Tools
• Data is not available
• New Seven Tools
Kaizen Toolkit
• Basic Seven Tools, New Seven Tools
and CEDAC

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Basic Seven Tools
• 7QC Tools
• Statistical Tools
• Flow Charts, Cause and Effect
Diagrams, Check Sheets, Histograms,
Pareto Charts, Scatter Diagram and
Control Charts
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Problem Solving
• Aware of the Symptoms of the
Problem
• Finding Facts
• Identifying problems
• Generating ideas
• Evaluate potential solutions and make
a decision
• Implementing the solution
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Problem Solving Principal Tool
Aware of the symptoms Flow, run and
control charts
Finding Facts Check sheets
Identifying problems Pareto diagrams,
Histograms
Generating ideas Cause and effect
diagrams
Evaluate potential Scatter Diagrams
solutions
Implementing New 7 Tools
Flow Charts
• Diagram the Process
• What benefits?
• Who does it?
• How do it?
• Identify potential solutions

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Flow Charts
• You are the Manager, Accounting for
Etisalat. Do a flow chart for receiving
payment for all types of telephone bills.

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Cause and Effect Diagram
(CED)
• Ishikawa or Fishbone diagram
• Relates causes to effects
• Benefits?
• Disadvantages?
• How?
• Start with effect and work back to
possible causes
Cause and Effect Diagram
• Effect = students late
• Causes =?
Cause and Effect Diagram -
Group Exercise
• Effect = Hotel restaurant is not busy
• Causes =?
New Seven Tools
• 7 Management and Planning Tools

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