NCPR

Challenges & Current Status

Click to edit Master subtitle style

1 | Videocon Mobile Services | 2010

National Customer Preference Register (NCPR)

1.

Telecom Regulatory Authority of India (TRAI) has instructed all Operators to curb unsolicited commercial communications to mobile users from telemarketers.

2. The regulation mandates telemarketers to register with TRAI in order to facilitate scrubbing of Do Not Call registered numbers in India. 3. Further, it is mandatory for an Access Provider (Operator) to ensure that all transactions, irrespective of the bearer is captured in a single place, which is available for audit to TRAI at all times.

2 | Videocon Mobile Services | 2010

For Subscribers (How to register)

Subscriber can register by three ways, either by sending SMS to 1909 (E.g. SMS < 0> to 1909) and opting for the options described under 0 to 7, with 0 being opting for fully blocked category (would receive only transaction messages), 1 to 7 categories have been counted under partial blocked condition and would receive messages from the below mentioned sectors based on the options selected while registering. Alternatively, subscribers can call the customer care of respective operators and also register for NCPR. Telecom subscribers can also call 1909 to register through Interactive Voice Response System.
o o o o o o o

1 is for Banking and financial related information 2 is for Real Estate sector 3 for Education sector 4 for Health sector 5 for Consumer Goods and Automobiles 6 for Communication, Entertainment, IT and Broadcasting 7 for Tourism and Leisure

3 | Videocon Mobile Services | 2010

Current Status
S. No

Challenge

Responsibility

Actionable
NA

Status

1. Short Code 1909 open Status 2. Facility in the CAF 3. Content of the PCPR 4. Duplicate of the PCPR 5. Status of the already Registered Customers under DND whether they have been re-registered as Fully Blocked or not. Reconciliation of data in the NCPR and PCPR Short Code 1909 open status for receiving customer complaints 9 to 9 time frame available to send Unsolicited Communication CSD CSD CSD CSD

Compliant & Closed NA Compliant & Closed

Compliant & Closed

Compliant & Closed

CSD

Compliant & Closed

6.

CSD NA CSD NA CSD/MKT

Compliant & Closed

7.

Compliant & Closed

8.

Compliant & Closed

4 | Videocon Mobile Services | 2010

Current Status
S. No

Challenge

Responsibility

Actionable

Timeline
Monday Sep 19

Status

9.

Process to Register Customers request under CCCPR regulation

CSD

10.
Process to update NCPR?? CSD

- process rcvd.on 7Sep - Regulatory has given feedback to improve process (discussed & agreed by Akash)

Open

Monday Sep 19
Open

11.

Process to provide telecom resources to Telemarketer Status of already registered Telemarketers.List of all Telemarketers along with their status. Process to initiate notice, penalty and blacklisting.

Monday Sep 19
CSD Process Document to be provided; List of existing telemarketers has been provided Open

12.

CSD

Open

13.

Monday Sep 19
CSD - process rcvd. on 7Sep - Regulatory has given feedback to improve process (discussed & agreed by Akash) - No promotion will be done through resources used for transaction message. - PCN will be reconfigured. Open

14.
Process to register and resolve the Customer Complaint. CSD

Monday Sep 19
Open

15.
The telecom resources provided for sending transactional message are not used for sending promotional message MKT

Open

5 | Videocon Mobile Services | 2010

Current Status
S. No

Challenge
No SMS pack is available in the market, permitting subscriber to send more than 100 sms per day per SIM.
Originating Access Provider shall filter all voice calls received through resources provided to Telemarketer to ensure that no Commercial voice call is made to any subscriber, registered with NCPR.

Responsibility

Actionable
Network to provide dates of implementation of Blocking of SMS PO released to Roamware; Network to place a test server to verify the traffic that it can handle till the actual setup is in place; Networks to confirm the capacity of the server by Thursday Sep 15

Timeline
Monday Sep 19

Status

16.

MKT/Networks

Open

17.
Networks Open

18.
Originating Access Provider shall filter all promotional SMS received through resources provider to Telemarketers to ensure that only promotional SMSs, preferred by a customer in his preference list (NCPR), are sent to him.

Networks

Open

19.

Transfer of money deducted from Telemarketer account and deposited in TRAI account Issues related to nccptrai.gov.in

CSD/Finance

Process document to be finalized

Open

20.
CSD Not listed as yet

Monday Sep 19
Open CSD - Compliant MKT - Open CSD - Compliant MKT - Open

21.

The Telemarketer shall before sending any SMS , scrub the subscriber number with NCPR No Telemarketing SMS other than SMS opted by the subscriber sent to him

CSD/MKT

UnR to brief circles UnR to brief circles

22.

CSD/MKT

6 | Videocon Mobile Services | 2010

Thank you!