KNOWLEDGE MANAGEMENT ARCHITECTURE

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Presented by:PATIL BABASAB

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KNOWLEDGE MANAGEMENT ARCHITECTURE

Knowledge architecture can be regarded as a prerequisite to

knowledge sharing.
The infrastructure can be viewed as a combination of people,

content and technology.

These components are inseparable and interdependent.

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KNOWLEDGE MANAGEMENT ARCHITECTURE

Effective

knowledge management architecture creates

competitive advantage by bringing appropriate knowledge to point of the action during the moment of need.
Employee turnover is also reduced because a large part of

the knowledge and expertise acquired by the employee is captured in the knowledge base.

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THE ARCHITECTURE CHARACTERISTICS

Successful knowledge management architecture must be:
q Available( if knowledge exists, it is available for retrieval. q Accurate in retrieval (if available, knowledge is retrieved) q Effective( knowledge retrieved is useful and correct. q Accessible(knowledge is available during the time of need)

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A. Knowledge Available For Retrieval

Knowledge requirement can be split into two view points:
Knowledge that exists external to the organization. Knowledge that exists internal to the organization.

External Knowledge:
Outside knowledge sources must be evaluated and tapped Area that falls under the preview of traditional library

services.
Successful knowledge

management architecture must

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leverage these services & their lessons learned

Cont
Internal Knowledge:
Making the knowledge available internal to the organization

is a difficult task.
IT is difficult because the knowledge available is not already

in the form of finished product.

Advanced technology can make a large ,positive impact in

this area.

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B. Accurate In Retrieval
Accurate retrieval of documents is critical to the success of any knowledge architecture. The vision is to leverage traditional information retrieval techniques (egg: key word, relevancy rating) for searching while adding effective meta-data at both time of knowledge deposit & the time of retrieval to improve accuracy. Adding Metadata to the knowledge.

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Cont
There should be an impetus for the knowledge creator to add metadata information because it would increase the chance that his/her knowledge object is seen be someone who can use the information. To make metadata an easy process ,the knowledge base will make an initial guess at the classification by examining the keywords & other information in the object.

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C. Effective Knowledge
The knowledge available in a knowledge base must be of a

high quality for the knowledge base top be successful.

If the quality of the knowledge in the knowledge base

degrades employees will stop using it as source of knowledge .

After an object from the knowledge base is reviewed ,the

reviewer will have the opportunity to add metadata to the overall quality of the object.
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D. Accessible Knowledge
The

knowledge in effective knowledge management

architecture should be available during the time of need .

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Building Knowledge Corporations

Building the knowledge corporations is to have a all-

inclusive blueprint for the knowledge management initiative, which would be complete and have a balanced focus on process transformation, technology deployment and integration and change management initiatives.

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 The knowledge corporation imperative as one of building three

intelligent portals.
1. 2. 3.

Knowledge portal Market portal Collaborative portal

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1. KNOWLEDGE PORTAL.
It is likely that every user in the knowledge community

should be able to personalize knowledge success and delivery on his tailored computer monitor.
This

provides capabilities to every member of the

knowledge community to access learning and research work in partnership with peers and even with customers on matters of importance and engage in discovery of new projects as and when required
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MARKET PORTAL
The MP is today one of the most significant tools in the

business corporation.
At many courier companies, moving from an era where

customers had to wait patiently or make numerous telephone calls to trace the progress of their parcels or packages.

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MARKET PORTAL
This has changed due the power into

hands of the customers, through the value chain.

q giving them the ability to directly carry out q Booking parcels. q Tracing the progress of their consignments. q Arranging pickups and even dig deep down

to the of the internal database company.

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MARKET PORTAL
This innovation has not only proved to be a

tremendous marketing innovation, it has also greatly increased customer approval, and ,greatly reduced the support costs, since most of the calls that had to be answered by customer service representatives .

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MARKET PORTAL
The market portal is the subsequent development of the

unique customer Web Interface fashioned by early movers.

The role of knowledge management here is to ensure that

every customer interaction that provides added information about customer psychology or patterns of behavior is stored in the knowledge base and got back for the next interface to make the customer experience more rewarding

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COLLABORATIVE PORTAL
Collaborative portal can ensure that linkages are established

across the value chain and the supply mechanisms and planning process of suppliers, subcontracts and distribution.
The purpose of the collaborative portal is to permit free

access to the productions plans, inventory schedules and logistics data.

Provide an opportunity for free information and idea to be

exchanged between different stakeholder of the enterprise.

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COLLABORATIVE PORTAL
Effective use of knowledge management tools in this

collaborative process can ensure that outsourcing processes channeled towards the stakeholders.
Full circumstances of dealing with difficult customer

demands can also be scrutinized and stored for future.

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Implementing KM In Organization
KM management practitioners primarily have two major questions.
1.

How can knowledge management be knitted into organizations typical functioning rather than be looked upon as a independent experiment.

2.

In support of an organization to get on successful knowledge management programs is there a clear implementation methodologies that can be pursued.
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For KM to get institutionalized it needs not only organisational confidence but clear processes and methodologies for achieving the same. However strong the instinctive conviction about an initiative may be, its longevity can be ensured only by
a.

An apparent link between business objectives and strategies.

b.

Recognition of certain landmarks and results towards the accomplishment these objectives.
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Cont..
The ability to derive an organization's knowledge strategy

out of its business strategy lends clarity to this intuitive conviction, enables a sounder approach for prioritizing various activities of knowledge acquisition and provides for setting up of processes and metrics to enable an ROI justification.
Knowledge management and more specifically knowledge

sharing is dependent on the organization culture.

Implementation cannot be an open ended exercise whose
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outcome is determined by employees.

Cont..
For any initiative to get institutionalized it needs to be

supported

by

clearly

defined

processes,

individual

responsibilities and technological enablers.

KM activities leads one to believe that it is indeed possible

to arrive at well- defined approach to go about such initiatives.

It is both feasible and beneficial to clearly link the KM with

business strategy and planning.

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Thank you

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