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Learn the nature of conflict know intraindividual and interactive conflict. Learn strategies for negotiation skills for conflict resolution.
1. Helps to raise and address problems. 2. Energizes work to be on the most appropriate issues. 3. Helps people "be real. 4. Helps people learn how to recognize and benefit from their differences.
1. Hampers productivity. 2. Lowers morale. 3. Causes more and continued conflicts. 4. Causes inappropriate behaviors.
or ideas of one person are at odds or in opposition to the needs or ideas of another. Conflict is an expressed struggle between at least two interdependent parties who perceives incompatible goals, scarce rewards and interference
which people physically or psychologically remove themselves from the conflict. Accommodating is giving in to the others needs while ignoring your own. Forcing is demanding through physical threats, verbal attacks, coercion or manipulation that your needs be satisfied or your ideas be accepted.
sacrifices to find some common ground. Collaborating is problem solving by addressing the needs and issues of each party to arrive at a solution that is mutually satisfying.
ask questions to clarify issues. Seek common ground by finding some aspect of the complaint to agree with. Ask the person to suggest alternatives.
Conflict in Groups
The first step in managing conflict in groups is to identify the conflict. Do the group members know that a conflict exists? Are the group members arguing over competing goals? Are scarce resources at stake? Are the group members dependent on each other to solve the conflict?
Defensive climate
The climate in which conflict is managed is important. Groups should avoid a defensive climate, which is characterized by these qualities: Evaluation: judging and criticizing other group members. Control: imposing the will of one group member on the others. Strategy: using hidden agendas.
commitment. Superiority: expressing dominance. Certainty: being rigid in one's willingness to listen to others.
Supportive Climate
Instead, groups should foster a supportive climate, marked by these traits: Description: presenting ideas or opinions. Problem orientation: focusing attention on the task Spontaneity: communicating openly and honestly
a. Writing your thoughts down to come to a conclusion. b. Talk to someone, including asking them to help you summarize the conflict in 5 sentences or less.
2. Get perspective by discussing the issue with your friend or by putting it down in writing. Consider: a. How important is this issue? b. Does the issue seem worse because you're tired, angry at something else, etc.? c. What's your role in this issue?
3. Pick at least one thing you can do about the conflict. a. Identify at least three courses of action. b. For each course, write at least three pros and cons. c. Select an action - if there is no clear course of action, pick the alternative that will not hurt, or be least hurtful, to yourself and others. d. Briefly discuss that course of action with a friend.
4. Then do something. a. Wait at least a day before you do anything about the conflict. This gives you a cooling off period. b. Then take an action. c. Have in your own mind, a date when you will act again if you see no clear improvement.