Chapter 4 Employee Recruitment and Selection

Employee Recruitment and Selection

Two important tasks in hospitality industry:

Securing

and keeping an adequate customer base Securing and keeping an adequate number of qualified employees to serve the customer base

Employee Recruitment and Selection

Factors Affecting Recruiting Efforts:

Legal Constraints Economic Constraints Industry Constraints

Employee Recruitment and Selection

Factors Affecting Recruiting Efforts:

Organizational Constraints Position Constraints

Employee Recruitment and Selection

Factors Affecting Recruiting Efforts:
Unemployment rate: A government statistic that measures the percentage of workers who are not employed, but who are seeking work. The unemployment rate is defined as the number of persons in a community or other designated area expressed as a percentage of the defined areas entire labor force.
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The Search for Qualified Employees

Entry-level: The position in which an individual starts their career with a hospitality organization.

The Search for Qualified Employees

Internal search: A promotionfrom-within approach utilized when seeking qualified job applicants. Promote-from-within: An organizational philosophy that, whenever practical, an organization will fill its higher level job vacancies with its current lower-level employees.
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The Search for Qualified Employees

Advantages of Internal Recruitment:
Builds

employee morale Can be initiated very quickly Improves the probability of making a good selection Less costly than initiating external or outsourced searches

The Search for Qualified Employees

Advantages of Internal Recruitment:
Results

in reduced training time and less training costs Encourages talented individuals to stay with the organization Looked upon favorably by the EEOC

The Search for Qualified Employees

Disadvantages of Internal Recruitment:
Inbreeding

and lack of new ideas Resentment among employees Increased recruitment and training efforts will result when a position is filled internally because the position vacated by the promoted employee must also be filled with a new staff member
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The Search for Qualified Employees

Employee referral: A recommendation about a potential applicant that is provided by a current employee. Nepotism: Favoritism in employment based upon kinship.

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The Search for Qualified Employees

External search: An approach to seeking job applicants which focuses primarily on those candidates who are not currently employed by the organization.

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The Search for Qualified Employees

Strategies for external recruiting:
Advertisements

Blind Ad: A job advertisement that does not identify the advertising organization. Also known as a blind-box ad.
Internet

Advertisements
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The Search for Qualified Employees

Strategies for external recruiting:
Public

employment assistance agencies

Unemployment benefits: Monetary and non-monetary resources given to those who are jobless but who are actively seeking work.
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The Search for Qualified Employees

Strategies for external recruiting:
Private

employment assistance agencies Educational Institutions Unsolicited applications

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The Search for Qualified Employees

Outsourced Search: A search for job candidates that is performed by a professional company specializing in employee searches. Executive Search: A private employment agency that specializes in identifying candidates for management positions.
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Factors Affecting Selection Efforts

Major selection activities:

Application

At will (employment): an employment relationship in which either party can, at any time, terminate the relationship with no liability.

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Factors Affecting Selection Efforts

Major selection activities:

Testing
Skills

tests Psychological tests Drug screening tests

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Factors Affecting Selection Efforts

Major selection activities:

Background checks
Criminal

History Credit Reports Driving Records Academic Credentials and Licenses

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Factors Affecting Selection Efforts

Major selection activities:

References
Defamation: False statements that cause someone to be held in contempt, lowered in the estimation of the community, or to lose employment status or earnings, or otherwise suffer a damaged reputation.

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Factors Affecting Selection Efforts

Negligent hiring: Failure on the part of an employer to exercise reasonable care in the selection of employees. Negligent retention: Retaining an employee after the employer became aware of an employee's unsuitability for a job, thereby failing to act on that knowledge.
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Factors Affecting Selection Efforts

Job Offers

Employment Agreement: The terms of the employment relationship between an employer and employee that specify the rights and obligations of each party to the agreement. Offer letter: A proposal by an employer to a prospective employee that specifies the terms of employment. A legally valid acceptance of the offer will create a binding employment contract.
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