What are Interpersonal Skills?

Effectively translating and conveying

information. Being able to accurately interpret other people's emotions. Being sensitive to other people's feelings. Calmly arriving at resolutions from conflict. Being polite

Why Interpersonal skills needed?

To improve Relationship Working environment Leadership skills Productivity All round success Liking by others

Interpersonal skills

Personality development

Leadership skills

What are the inputs?

Listening Verbal communication (oral and written) Non verbal communication Managing criticism Giving praise Managing conflict situation

Listening
Time spent on speaking, writing and listening
Active listening Avoid attitudinal barriers prejudice, preoccupation,

casual attitude, egocentrism Alert to all cues and give feedback

Verbal communication

Oral and written Empathize Alert to feedback eye contact Clarity Be interesting Delivery of your oral communication

Non verbal communication

Body language Rate of speech Voice pitch Pronunciation Postures, gestures Facial expressions

Offering Constructive Criticism

Understand why you are making critical remark
Understand other persons perspective - empathize Criticize behaviour and not person

Avoid sounding judgmental

Avoid critical overload avoid several complaints at a

time

Responding to criticism
Recognize value of criticism
Understand the perspective of the person criticizing Understand accurately the criticism check out non

verbal cues Maintain your authority to make your decisions Seek constructive changes to the behaviour that prompted criticism Communicate clearly how you feel about the criticism

Giving praise
Power of praise motivation
Make praise specific praise progress

timed properly Be sincere and honest Never overdo praise

Managing conflict situation

Disagreements due to seeing, hearing

and interpreting differently Badly managed conflict damages relationship Resolve conflict Win- Win situation

To become a good leader

Good interpersonal skills
Be proactive Effective oral and written communication skills

Organizing works effectively discipline in work

situation Planning and execution Taking timely decisions delayed decisions cause damages Always positive thinking using positive words