Professional Documents
Culture Documents
Project Objectives
Work Towards Achieving Mayor Richards City Goals -Safe City -Quality jobs -Improved customer service - B.E.S.T. Demonstrate how Lean Six Sigma Improves Customer Service and Saves Resources Improve Customer Service by Reducing Capital Investment in Street Light Inventory
Project Description
Problem Statement:
Objective:
Benefits
Frees capital funds to be redirected towards other use and helps maintain low taxes
The Y
Y = f(x1,x2,x3,,xk)
Definition of the Y
The Defect: excessive street light inventory The Y: the total value of street light inventory, measured monthly
Y = f(x1,x2,x3,,xk)
The Project Plan: examine the factors that drive inventory levels on various items and appropriately reduce the level of individual street light items The Goal: Reach optimal levels of inventory to reduce the invested capital
Project Team
Champion: Assisting: Team Members: Rick Orr, Project Leader/Black Belt Dave Pepper, St Light Warehouse Nate Parker, St Light Warehouse Lori Dekoninck, St Light Warehouse Phyllis Davis, St Light Engineering Admin Steve Davis, Assistant Traffic Engineer Tracy Neumeier, Internal Audit/Black Belt Greg Meszaros Michele Hill, Roger Hirt
Project Schedule
Define Measure Analyze Improve Control March April 2003 May Sept 2003 Oct March 2004 Apr Jun 2004 Jun 2004 +
Process Map
Material Needs Determined Materials Ordered Materials Delivered Materials Stored Materials Depleted
Effect Matrix
6 4 (maintenance, construction,
8 responsiveness
Process Step needs determ ined m aterials deliv ered m aterials depleted
Process Inputs budget av ailability tim order to e, deliv ery m aterials requested by m aintenance crew s m aterials requested by construction contractors past usage considerations staff inv entory experience
aesthetics
purchases
lights out)
inventory
pleasing
cost
T otal
1 2
5 10
10 5
5 10
10 0
195 190
10
185
10
159
5 6
10 10
5 5
1 1
0 0
145 145
Important Factors: demand, lead time, order interval, level of safety stock
historical usage data is not maintained and monitored inventory usage is not recorded by maintenance crews material usage is not recorded on work order tickets expensive in-stock items are substituted for out of stock items vendor states inaccurate delivery time on bid poor analysis done in budgeting cycle
budget expenditure
In May of 2003, the inventory budget was reduced by $100,000 in anticipation of project success. Approximately $80k less was spent on materials than modified budget would have allowed for 03. Estimated savings to date (March 04), $180,000.
Has All data been captured? the Data Been Captured? Has all
Actual material expense 2001 Actual material expense 2002 Actual material expense 2003 thru 9-30 Total Historical usage captured Jan 01 Sept 03, valued at Current inventory value as of Sept 30, 2003 $636,865 $584,287 $320,199 $1,541,351 $966,547 $630,806
*Note that recorded usage does not total the amount expended
Has All data been captured? the Data Been Captured? Has all
All recorded historical usage was collected
Work orders Re-lamping lists Proactive maintenance files Capital project files
Historical inventory values were not kept. It can not be determined if some usage was not recorded or if the differences shown on the previous slide are attributable to changes in the value of inventory on January 1, 2001 as compared to the value of inventory on September 30, 2003. What can be done to insure data integrity, going forward?
Keeping
*Value of items not previously accounted for totaled $26,581 or 4% of inventory on hand as of Oct 21, 2003
96%
Accuracy
Accuracy Benefits Enhance Customer Service Reduce Stock Outs Production is not jeopardized
Inventory Accuracy
Past: Historically, a physical inventory count was conducted once per year. Accuracy statistics were not maintained, and the existing stock record was over-written with updated counts. Effective 2004, implemented Cycle Counting Current: Inventory items are now differentiated and counted multiple times per year, depending on usage-value (inventory classification) Class A items, count 6 times/year 80% of $ spent over 33 months Class B items, count 2 times/year 15% of $ spent over 33 months Class C items, count 1 time /year 5% of $ spent over 33 months
After annual 2003 inventory count, error rates were established. An error occurs whenever an item count differs from the inventory record, while considering +/- 5% as an acceptable tolerance. Class A items 27.3% error rate Class B items 35.7% error rate Class C items 26.1% error rate All items 27.3% error rate, 12-31-03 Error rates will be tracked with control charts, going forward. If the use of the inventory data base and the implementation of cycle counting fail to improve this error rate, this problem could be investigated further as a Green Belt project.
Propor t ion
Propor t ion
0.25
_ P=0.245
0.20
0.15 dec03 Sample 5% allowable tolerance Tests performed with unequal sample sizes
LCL=0.1531 dec04
Count
100
60 40
50 20 0
143 item numbers 19.18 % of dollars expended 22 item numbers 80.82 % of dollars expended
($185,430)
($781,117)
Most of the project effort and analysis will be directed at the 22 items comprising 80% of the expenditures. These top 22 items are designated as class A items.
Percent
item #
14-120 14-105 16-200 13-503 16-400 14-151 17-205 13-504 16-209 16-210 18-116 14-122 16-100 14-203 14-106 16-410 14-131 16-291 14-205 14-107 16-213 14-500
description
100w HPS Town & Country fixture 150w cobrahead fixture 30' embedded aluminum pole 100w HPS bulb 16' black metal pole 100w alley fixture #6 3 conductor uf 600v tray cable 150w HPS bulb 30' aluminum bolt down pole 35' aluminum pole single bracket 1 1/2" pe tubing 250w HPS Town & Country fixture 35' wood pole 250w HPS power door 250w cobrahead fixture Fort Wayne standard post 100w PMA fixture transformer base, small 750w power door 400w HPS fixture with photo cell 35' bronze painted aluminum pole 300v photo cell
% total cost
21.41% 8.82% 8.02% 5.14% 4.91% 4.43% 4.16% 3.25% 2.88% 2.04% 1.75% 1.68% 1.62% 1.32% 1.28% 1.25% 1.25% 1.21% 1.19% 1.12% 1.12% 0.94%
cumulative %
21.41% 30.23% 38.25% 43.39% 48.31% 52.74% 56.90% 60.15% 63.04% 65.08% 66.83% 68.51% 70.13% 71.45% 72.73% 73.98% 75.22% 76.43% 77.63% 78.75% 79.87% 80.82%
Poles Used: Jan 2001-Sept Poles used: Jan 2001 Sept 2003
$ ranking 33 months 3 5 9 10 13 16 18 21 23 24 29 39 41 47 52 56 61 74 75 76 82 98 100 33 month expense $77,538.34 $47,504.40 $27,884.22 $19,740.00 $15,702.57 $12,060.00 $11,711.10 $10,831.59 $8,531.00 $8,246.00 $5,964.00 $4,213.82 $3,858.00 $2,588.75 $1,922.20 $1,445.00 $1,247.34 $836.00 $776.00 $720.00 $613.00 $305.37 $286.60 $0.00 description 30' embedded aluminum pole 16' black metal pole 30' aluminum bolt down pole 35' aluminum pole single bracket 35' wood pole Fort Wayne standard post transformer base, small 35' bronze painted aluminum pole 30' big top pole Broadway post 35' aluminium pole double bracket 20' aluminum bolt down (Tower Heights) S Calhoun pole 12' aluminum bolt down 22' fiberglass embedded 50' aluminum 2-piece 8' arm 4'upsweep wood pole 35' alum box fixture 24' alum bolt down casing for FW standard T base large 16' fiberglass silver 40' wood pole 35' alum big top
2003
% of 33 33 month 33 month quantity month usage usage on hand expense maintenance capital 10-1-03 8.02% 132 94 152 4.91% 43 425 444 2.88% 33 45 13 2.04% 28 19 18 1.62% 45 72 77 1.25% 10 8 27 1.21% 9 43 6 1.12% 21 0 29 0.88% 20 0 11 0.85% 7 0 5 0.62% 12 0 18 0.44% 13 0 13 0.40% 3 0 7 0.27% 19 0 7 0.20% 14 0 56 0.15% 1 0 2 0.13% 6 0 19 0.09% 2 0 48 0.08% 2 0 5 0.07% 8 0 0 0.06% 1 0 6 0.03% 3 0 27 0.03% 1 0 6 0.00% 0 0 3
Fixtures Used: Jan 2001-Sept 2003 Fixtures used: Jan 2001 Sept 2003
$ ranking 33 months 1 2 6 12 15 17 20 26 34 51 55 64 66 67 71 77 78 84 93 115 33 month expense $206,919.72 $85,283.37 $42,803.20 $16,213.00 $12,324.00 $12,056.65 $10,873.50 $7,573.53 $5,202.00 $1,938.00 $1,677.95 $1,135.40 $1,048.00 $1,021.93 $980.00 $710.22 $695.00 $574.00 $380.00 $108.89 $0.00 $0.00 $0.00 $0.00 description 100w HPS Town & Country fixture 150w cobrahead fixture 100w alley fixture 250w HPS T/C (discontinue) 250w cobrahead fixture 100w PMA fixture 400w HPS fixture with photo cell 400w HPS box fixture 400w HPS cutoff fixture 150w cutoff 250w T/C 100w HPS downtown fixture 250 W MH fixture S Calhoun 250w cutoff fixture 150w HPS wallmount fixture 250w HPS box fixture bollards for mall 150w HPS downtown fixture 150w HPS ornamental fixture special fixture type 5 t/c 250w Hadco W Central 250w wall mount 175w MH Allen Co fixture welcome marker fixtures % of 33 33 month 33 month quantity month usage usage on hand expense maintenance capital 10-1-03 21.41% 988 425 240 8.82% 633 240 119 4.43% 593 15 108 1.68% 25 0 2 1.28% 59 20 96 1.25% 67 0 3 1.12% 36 30 84 0.78% 37 0 23 0.54% 15 19 11 0.20% 19 0 17 0.17% 5 0 24 0.12% 2 0 5 0.11% 2 0 4 0.11% 7 0 27 0.10% 7 0 11 0.07% 3 0 18 0.07% 1 0 3 0.06% 1 0 10 0.04% 1 0 12 0.01% 1 0 0 0.00% 0 0 0 0.00% 0 0 9 0.00% 0 0 1 0.00% 0 0 7
2003
% of 33 33 month 33 month quantity month usage usage on hand expense maintenance capital 10-1-03 5.14% 5012 333 2173 3.25% 3516 0 2028 0.69% 748 0 1378 0.51% 551 0 645 0.12% 103 0 137 0.10% 94 0 8 0.09% 22 0 22 0.06% 23 0 27 0.04% 42 0 36 0.03% 129 0 80 0.01% 121 0 67 0.01% 1 0 18 0.00% 4 0 31 0.00% 0 0 11 0.00% 0 0 13 0.00% 0 0 24
In early October 2003, 48 250w bulbs and 48 400w bulbs were ordered! Why? Because we need them!
R-Sq = 1.2 %
R-Sq(adj) = 0.0 %
60000
50000
40000
30000
20000
Regression 95% CI
* With monthly measurements, there does not appear to be a significant linear correlation between material usage and the amount of funds spent for inventory acquisition.
Sylvania bulbs are the most cost effective for the City Without the cost/lifespan analysis, former procedures would have directed us to purchase Phillips bulbs The addition of bulb replacement labor costs to the analysis, would further expand the cost differences
Test Time
Purchase/Replenish Pull System Implemented a widely recognized inventory system, developed by Toyota Motor Corp, known as Kanban Kanban is an empirically driven method of both signaling the need for inventory and controlling inventory levels
Historical Demand
Historical Demand
Estimate Future Costs By Analyzing Past Material Usage 4 Uses of Materials Maintenance Repair to Damaged Facilities Re-lamping Activities Based on Light-Out Lists Proactive Replacement of Aged Facilities and/or Bulbs Capital Construction Project Capital projects are known prior to construction. By meeting minimum requirements, capital materials can be ordered on a project by project basis. On appropriate projects, capital needs will now be segregated from other material needs. Recall that some of the historical data might be suspect
Demand analysis
Demand Analysis
Demand Analysis = Compare means, standard deviations, and medians for each item Pre data base implementation Post data base implementation
If similar, conclude historical usage was accurately collected use data collected since January 2001 for a specific item If different, conclude historical usage was not accurately collected use data collected since October 2003 for a specific item
> oct 1
40
_ X=44.4
X=29.9 -1SL=16.3
20
Should all data be used to estimate monthly demand? Difference in means Difference in medians Similarity in Standard Deviations
Levene's Test
> oct 1
20
40 14- 120nc
60
80
100
Qua nt it y use d
Large difference in means Large difference in medians Similar standard deviations Conclusion Including data prior to Oct 03 might result in under estimation of usage
Levene's Test
35
> oct 1
10
20
30 14- 105nc
40
50
60
+1SL=29.83
_ X=15.2
10
-1SL=0.57
(Continued)
Test for Equal Variances for 14-151
est StDevs = 9.78 < oct 1 '03 fact or est StDevs = 14.74 > oct 1 Test Statistic P-Value Test Statistic P-Value 0.44 0.166 0.01 0.934
Levene's Test
10
50
> oct 1
10
20 14-151
30
40
Conclusion Including data back to Jan 01 should not result in under estimated demand
This methodology was used to analyze demand for all class A and class B items
lead time
Lead Time
Lead Time - Time Expired From Order Initiation to Receipt of Goods stated in bid specifications for poles, fixtures, bulbs include City staff time for requisition preparation and sign-off
10
20
30
40
95% C onfidence Interv al for M ean 95% C onfidence Interv al for M edian
7.000 6.256
30 Mean of days
20
10
0
14-120 14-500 14-502 14-505 14-520 14-557 14-700 14-701 17-112 17-113 17-114 17-116 17-118 17-120 17-122 17-123 17-300 17-301 17-306 17-309 17-331 17-332 17-333 17-340 17-399 17-503 17-505 17-506 18-103 18-112 18-113 18-114 18-201 18-202 18-203 18-205 18-210 18-706 18-707 19-603 20-221 20-222 20-242 20-244 20-246
it em
Conclusion: Lead Time Analysis must be done at the item level not the vendor level
Order Interval
Order Interval- Frequency of Placing Orders for Each part
Trade-off between the level of inventory quantities carried per item and the frequency of ordering the item.
If ordering often, can order less quantities per order. But there are overhead and administrative costs for initiating order, processing requisition, purchase order contacting the vendor and placing the order receiving the goods, re-stocking the shelves processing the payable
Pareto analysis used to establish order frequencies. Class A items are few but are 80% of the dollars in inventory. Class C items are numerous, but only a small part of total inventory value.
Order Interval
Preferred Products: Poles, Mast Arms, Transformer Bases
Poles/Mast Arms: charged a 13 14 % premium for orders totaling less than $11,000 / order, effective 2004. Various types of poles/mast arms can be mixed per minimum $11,000 purchase. Preferred Products purchases, October 2003 - February 2004 averaged $7,429 per month. To avoid paying an average premium of $1,003 per month (if the interval is 1), the order interval should be at least 2 months. This results in an inventory that is larger than would be necessary otherwise, for items that are relatively expensive. But in effect, the excess inventory carried is returning approximately 13.5% in avoided expense.
Recall the Cause & Effect Matrix the process output cost effective purchases was ranked at 8 out of 10 in importance to the customer.
Order Interval
GE Supply Fixtures & Power Doors
Order Requirements: Lots of 25
Orders less than the per fixture price increases by 10%, or on average, $9 more per item. Again, the result is inventory that is larger than would be necessary otherwise if cost effective purchasing is to be achieved.
Safety Stock
Safety Stock
Safety Stock: inventory stock required to guard against process variability demand variability lead time variability quality variability Safety Stock Quantity: dependent on desired service level service level 1, on average no stock outs 84% of the time service level 2, on average no stock outs 98% of the time service level 1, 1 standard deviation of safety stock carried service level 2, 2 standard deviations of safety stock carried High Service Levels Need More Inventory/Safety Stock
Materials for capital projects are known in advance and ordered on a project by project basis. Capital projects are not impacted by the service level choice. For the cause & effect matrix, process outcomes were ranked by the Division Director minimizing total inventory carried ranked at 10 (high) responsiveness to calls, light outs ranked at 6 (medium) Street lights are not a critical service, so a service level of 1 will be used to establish inventory re-ordering points and optimal inventory levels.
The database was modified to better capture lead time changes. As orders are filled and the database updated, the received date is recorded and compared to other order dates. The difference in dates is converted to monthly units. The database prints lead time reports that list the average lead time value by item and by vendor to update lead time fields.
project bid specs require material acquisition by successful contractor for 100% of bid street light projects
examine project bid specifications for inclusion of materials as pay items in project bids
1st project bid each construction season until procedures are embedded
posted transactions
100% of transactions posted daily for accurate kmax, kmin value re-calculations monthly. Demand calculations done for all 'a items' and 'b items' every month. Usage updated daily. Finance Manager to review lead time summary report and compare new values with values listed on product summary report. Update dtb with any changes. Perform task on a semi-annual basis.
demand means and standard deviations automatically calculated and kmax, kmin values automatically adjusted based on new metrics. Dtb auto runs on 1st of month
lead time reanalysis and determination, re-calculate necessary for lead-times and valid kman, kmin update dtb calculations
lead time dtb summary report comparison of the cost of order processing to the cost of carrying inventory
semiannually
optimal order interval determine established for order intervals, each inventory item by item item
stock out frequency rept reviewed by Division Director who makes determination if the costs of stock-outs exceed the costs of carrying more inventory
annually
material acquisition
At least weekly, run 'Materials Needed?' rept and 'Product Materials Summary' rept to spot any Needed?' report, items below kmin values. 'Product Process material requisition Summary' report sheet
compare stock out occurances to total number of items ordered on a monthly basis, with stock out event classified as defective occurance. Chart quarterly performance
quarterly
material acquisition
submit material req list to supervisor for review. Upon return, check dtb for each item, noting price, vendor, and any special ordering considerations. Confirm prices, and order goods. Input material order information into the dtb requisition sheet by creating a purchase order
compare material req sheet to dtb and ascertain completeness of form. Determine if request seems reasonable.
receive materials
receiving goods
order arrival
oversee deliverly and unloading of materials. Verify reciept of all goods with packing slip. Update dtb.
cycle counting
differences between actual count and recorded count considered defectiv only if e difference exceeds 5%
inventory record accuracy monitor inventory process output (monitoring the project Y)
cycle counting
comparison of dollars spent on each item as compared to total dollars spent for all items
run usage report, calculate item classifications, compare new classifications to old classifications and update dtb accordingly (pareto analysis)
Pareto items by spending lev el. Sort and order items according to dollars spent, highest to lowest. Add highest items until reaaching 80% of total dollars spent and designate these items as 'a items'. The next set of items totalling 15% of total dollar Product summary report run on last work day of month, and total inventory value reported to PW Finance Manager. Finance Manager adds monthly data to minitab file and produces I-chart. I chart pasted to file on shared drive. At year end, a usage report is run to determine the total v alue of inventory used in the past year. The average monthly inventory value is computed from data used to build I-chart. The total value of inv entory used in the past year is then divided by th
total spent for all items in given time period. Minimum period is 1 yr
annually
monthly
total value of inventory used in past year, average monthly v alue of inv entory
realistic target not yet known because many items still overstocked (dec 2004). Goal is to continue to increase turn rate going forward
100% annual usage spending/ave month end value of inventory carried over 1 yr
annually
$ 7 00 ,0 0 0
$ 6 00 ,0 0 0
$ 5 00 ,0 0 0
$ 4 00 ,0 0 0
$ 3 00 ,0 0 0
600000
500000
1 1 _ +1SL=410481 X=399026 -1SL=387570 1
400000
2003
2004
2005
2006
500000 400000 300000 200000 jul nov mar jul nov mar jul Obse rva t ion nov mar jul
1 11 1 1
11
1 1 1
_ +1SL=251156 X=244336 -1SL=237516
nov
Since project inception, $400,000 of funds have been made available for use elsewhere. Without this project, inventory values would likely be at the level they were in early 2003.
Annual Budget
$1,300,000
$1,200,000
$1,100,000
$1,000,000
$900,000
2000 2001 2002 2003 2004 2005 2006 2007
BID YEAR
BID YEAR