Toyota Insurance Package

Team Members in Motor Franchise & Dealers Dept.

Deputy Chief Executive Officer : Mr Jayakumar Technical Advisor : Mr Akira Kanetake , Mr Kota Arai

Asst. General Manager

Marketing Senior Manager Manager

: Ms Audrey Fun

: Mr Choong Yoon Hee, : Mr Jazrul Fuad Ms Ashley Chan, Ms Vivienne Tang,

Executive

: Ms Jalina, Mr Heng Wen Siang, Ms Nur Hidayahtul Akma, Ms Mandy Fan Ms Veronica Len

Team Members in Motor Franchise & Dealers Dept.

Administration Manager : Ms Chang

Office staff

: Ms Diane, Ms Mahani, Ms Jamilah, Ms Suk Yin, Ms Bani, Ms Azzreen, Ms Fiza, Mr Izzi, Mr Afiq

Office Number
03-2783-8383

Tokio Marine Insurans (Malaysia) Bhd

Head Office 29th 31st Floor, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur. No. of Branch 23 Branches Paid-up Capital RM278,000,000.00 (as at Dec 2008)

Total No. of Employees

840 (as at Feb 2009) Gross Premium (2009) RM700,000,000

Tokio Marine Insurans (Malaysia) Bhd

History

1957 1999 2002 2007

Started business in Malaysia (United Prime Berjaya General Insurance) Acquired Wing On General and change name to Tokio Marine Insurans(Malaysia) Bhd Acquired Amanah General Insurance Acquired Asia Insurance

2009

Acquired Pan Global Insurance

Benefits of Toyota Insurance package

Benefits of Toyota Insurance Package

No Loading & No Excess

24 Seven Road Assist

Speedy Claim & Genuine Parts Betterment Agreed Value

24 Seven Road Assist

Basic
Customer Free towing limit Home assistance service All the buyer of UMW Toyota Up to RM250 Not available

Privilege
Those who renew insurance with Panel insurer Up to RM400 available

What is Home Assist?

A nationwide 24hours 365days a year emergency helpline you can rely on. Call center can dispatch a reliable contractor to you.
For Example :
Plumbing service, Locksmithing, Roof repair, Electrical wiring, Air-Conditioning service

Toyota 24Seven Road Assist Call Centre

In the event of an accident or breakdown, please call:

Hotline: 1-800-888-247
When making a call, please provide:
1. Your Personal Particulars. 2. Your Immediate Contact Number. 3. Particulars of Your Vehicle. 4. Nature of Call (Accident / Breakdown / Enquiries) 5. Particulars of Incident or Enquiries.

No Excess, No Loading
Guaranteed for Toyota cars up to 10 years old
In the market, some insurance companies impose excess and/or loading for certain model

What is Excess?
Example: Your car met with a traffic accident and the repair cost is RM2,000.00 however there is excess RM600 (1% excess of Sum Insured)

RM1,400
Borne by Insurance Company

RM600
Borne by insured

No Loading
Some insurance companies impose loading on the premium. It is additional premium charge on top of gross premium
Example:

Premium Loading 5% Total Premium

- RM1,500.00 + RM 75.00 - RM1,575.00

What is compulsory excess?

If any person mentioned below drive a car and meet an accident, compulsory excess of RM400 will apply.

Under the age of 21 years old

Who is the holder of a Provisional(L) driving license Who is the holder of a Full driving license of less than 2 years Who is not named in the schedule

Efficient & Equivalent Claim Settlement

Accident Repair Claim
< RM10,000.00
No Adjuster is required. Proceed to repair after consultation with Tokio Marines personnel.

> RM10,000.00
Adjuster will be appointed by UMW Toyota within the day or not exceeding 48
hours after survey, authorized repairs on the spot.

> RM20,000.00
Adjuster prepares & submits report within 5 working days to Tokio Marine. Within 2 days, after viewing adjusters report, approval letter will be issued to commence repair.

Theft Claim
Claim settlement period:
3 months (Subject to full required documents submitted)

Improved Betterment Scale

Normal Scale
Age of Vehicle 1 4 years 5 6 7 8 9 10 & above Percentage % 0% 15% 20% 25% 30% 35% 40%

TIP Scale
Age of Vehicle 1 6 years Percentage % 0%

7
8 9 10 11 12 & above RM1,500 x 15% = RM225

15%
20% 25% 30% 35% 40% Customer pay

Example: Car Toyota Vios Age : 5 years old Damage : Bumper Replacement cost : RM1,500

According to Normal scale: 15%

But if it is TIP scale, up to 6 years no betterment appliesCustomer no need to pay

Agreed Value
Months 1-3 4-6 % of New Vehicle Sum Insured 100% 97%

7-9
10 - 12 13 - 15

94%
90% 87%

16 - 18
19 - 21 22 - 24

85%
82% 80%

Basic Knowledge in Insurance

Documents Required for submission

Procedure to Obtain NCD

Premium Scale Premium Calculation

Average Clause
NCD Scale

Documents Required for Submission

1. e-Cover Note 2. Duly Signed Proposal Form

3. Registration Card
4. MyKad & Driving License 5. NCD Documents (if applicable) - Original NCD Endorsement

Procedure to obtain NCD

Either one of the documents as mentioned below is required to obtain NCD

1) Cancel Previous Policy (Cancel Before the Inception Date)

Documents Required are: i. Original Certificate of Insurance ii. Authorisation Letter for Cancellation of Previous Policy iii. MyKad

2) Withdrawal of NCD from Previous Policy (Withdraw Before the Inception Date)
Documents Required are: i. Copy of Policy Schedule ii. Authorisation Letter To Withdraw NCD from Previous Policy iii. MyKad (Optional)

3) Provide Renewal Notice 4) Provide Expired Previous Policy (Expired Before the Inception Date) 5) Provide NCD Endorsement (Require Original Copy)

Procedure to obtain NCD

Short payment
will occur if withdrawal of NCD is after the Inception Date

Very Important
To withdraw NCD before the Registration of New Vehicle

1/1/11

15/1/11

31/12/11

14 x RM1,125.02 = RM 43.20 365

Amount of 55% NCD of Sum Insured RM70,000 and cc 1.5

Premium Scale
Cubic Capacity Not Exceeding
1400 1650 2200 3050 4100 Comprehensive RM225.20 RM251.50 RM277.90 RM304.20 RM330.50 RM26 For each RM100 or part thereof on value Third Party RM72 RM81 RM90 RM99 RM108

4250 4400
Over 4400

RM356.80 RM383.20
RM409.50

RM117 RM126
RM135

Premium Calculation
Sum Insured : RM70,000

Identify 2 criteria
Basic Premium Add: Loading / Surcharge ___ % Less: No Claim Discount 55 %

RM
RM

a) Sum Insured b) Cubic Capacity

Example Toyota Vios Cubic Capacity 1495 Year of Make 2007 Market Value RM 70,000/-

RM OPTIONAL LLOP LLP All Drivers / Additional Driver Windscreen : Sum Insured RM 800 Strike, Riot & Civil Commotion Flood Others RM Add: Service Tax (5% of Gross Total (*) If applicable) Stamp Duty Gross Premium Payable

1st Thousand 251.50 69,000 x RM26 1794.00 RM 2045.50 RM RM 1125.02 Sub-Total 920.48 RM RM RM RM 120.00 RM RM RM Gross Total (*) 1040.48 RM RM 10.00 RM 1050.48

Average Clause
What happens if customers vehicle is under insured?
Market Value Sum Insured Partial Loss Amount : RM100,000 : RM70,000 : RM10,000

Average Formula: Sum Insured ------------------- x Loss Amount Market Value

RM70,000 ---------------- x RM10,000 = RM7,000 RM100,000

We Pay = RM7,000 Customer Pay = RM3,000

Private Car
Scale of No Claim Discount
Period After the first year Discount 25%

After the second year

After the Third year After the Fourth year After five or more

30%
381/3% 45% 55%

THANK YOU