Discover your edge

Additional BRI

2011 Written approval must be obtained from Roy Morgan Research before circulation or publication of this data outside the clients institution.

Customer Satisfaction MFI 7 Banks in 3 Cities

5 4.17 4.11 4.12 4.11 4.12 4.12
*Cities: Jakarta, Medan Semarang

Indonesian 18+ satisfied with MFI in 3 Cities

4.10 4

4.10 4.11

4.14

4.07

4.10

4.02

4.14 4.22

4.034.04 4.01

3.994.014.00

Discover your edge

0 BRI - Bank Rakyat Indonesia BCA - Bank Central Asia Bank Mandiri BNI - Bank Negara Indonesia Bank Permata Bank Danamon CIMB Niaga

Q1'11

Q4'11

Q1'12

Source: Roy Morgan Single Source Indonesia March 2012 (National) Base: Total Population 18+ years, Who Satisfied with MFI in 3 Cities, BRI n= 429, BCA n=640, Mandiri n=449, BNI n=158, Permata n =18, Danamon n=24, CIMB n=44

2011 Written approval must be obtained from Roy Morgan Research before circulation or publication of this data outside the clients institution.

Opinions of Banks (Service) AFR 7 Banks in 3 Cities

37% Provides valuable financial advice 53%

Q112
59% 70% 70% 61% 69% 71% 85% 82% 82% 83% 84%

*Cities: Jakarta, Medan Semarang

Interested in a long term relationship

Discover your edge

90% 90%

41% Have friendly, courteous and knowledgeable staff 49% 82% 71% 64% I have a closer relationship with this financial institution than I did 12 months ago 56% 77% 74%

87% 87%

82% 85% 85%

It's worth paying a bit more for their services

52% 56%

76% 76% 73% 68% 85% 80% 90% 100%

0% BRI BCA

10% Bank Mandiri

20%

30% BNI

40%

50%

60%

70%

Bank Danamon

Bank Permata

CIMB Niaga

Source: Roy Morgan Single Source Indonesia March 2012 (National) Base: Total Population 18+ years, Who Give Opinion to Their AFR in 3 Cities, BRI n= 184, BCA n=380, Mandiri n=261, BNI n=85, Permata n =20, Danamon n=21, CIMB n=21

2011 Written approval must be obtained from Roy Morgan Research before circulation or publication of this data outside the clients institution.

Opinions of Banks (Products) AFR 7 Banks in 3 Cities

31% Gives away attractive prizes 17% 66% 68% 42% Offers comprehensive on-line services 52% 51%

Q112
79% 77% 75%

*Cities: Jakarta, Medan Semarang

90% 91% 88%

Discover your edge

76% 62% 62% 75% 83% 78% 72% 54% Provides good value for the fees and commissions charged 63% 75% 72% 63% 70% 71% 75% 0% BRI BCA 10% Bank Mandiri 20% 30% BNI 40% 50% 60% 70% 80% 79% 81%

Can take care of the full range of your financial needs

87% 88%

Is flexible in meeting your financial needs

38%

83% 83% 90% 100%

Bank Danamon

Bank Permata

CIMB Niaga

Source: Roy Morgan Single Source Indonesia March 2012 (National) Base: Total Population 18+ years, Who Give Opinion to Their AFR in 3 Cities, BRI n= 184, BCA n=380, Mandiri n=261, BNI n=85, Permata n =20, Danamon n=21, CIMB n=21

2011 Written approval must be obtained from Roy Morgan Research before circulation or publication of this data outside the clients institution.

Opinions of Banks (Corporate Image) AFR 7 Banks in 3 Cities

49% Is a company for investors like me 55% 85% 82% 90% 84% 38% Is the top firm in its field 65% 70% 81% 80%

Q112
95%

*Cities: Jakarta, Medan Semarang

88% 86%

Discover your edge

52% Is a leading financial services firm 32%

61% 86% 73% 93% 90%

46% Is a quality financial services firm 48% 68% 81% 91% 94%

86% 64% 61% 80% 67% 0% BRI BCA 10% Bank Mandiri 20% 30% BNI 40% 50% 60% 70% 80% 84%

Is a company that is honest

46%

83% 90% 100%

Bank Danamon

Bank Permata

CIMB Niaga

Source: Roy Morgan Single Source Indonesia March 2012 (National) Base: Total Population 18+ years, Who Give Opinion to Their AFR in 3 Cities, BRI n= 184, BCA n=380, Mandiri n=261, BNI n=85, Permata n =20, Danamon n=21, CIMB n=21

2011 Written approval must be obtained from Roy Morgan Research before circulation or publication of this data outside the clients institution.