LESSON - ONE

Prof.r.k. mani & prof.preeti tripathi

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WHAT IS COMMUNICATION ?
Exchange of Information A B

A, B may be individuals or groups There could be verbal, or written communication Verbal communication may include spoken words with gestures, emphasis on some word or body language Written communication textual or written words, graphic or diagrammatic Emphasis in written communication highlighting underlining
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EXAMPLES OF WRITTEN COMMUNICATION

Textual Communication occurs in every aspect of life, except probably, when we sleep or idle our time, all alone. All forms of activity that we perform are initiated or started by Communication. Graphic

Exchange of Information
A B

Classroom interaction Teacher

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Student

CONCERNS ABOUT COMMUNICATION SKILLS

Most future Engineers and Managers lack competence or skill in Communication. Graduate professional education lays low importance on developing Communication Skills. The focus is on developing concepts rather than skills. Gaps in Communication Skills affect learning in other subjects and the performance in examinations. Communication Skills are crucial for job interviews. Many fields in engineering and technology are global in nature and demand excellent Communication ability.
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UTILITY OF COMMUNICATION FOR STUDENTS

oGetting the nature of job you desire oAccelerating career progression (development) oHelping your colleagues do their tasks better oManaging the work place and section oBenefiting and making productive your own enterprise, in case you are an Entrepreneur oBuilding purposeful & lasting relationships oStrengthening other skills oEnriching your future
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Why should College Students learn Communication Skills ?

UTILITY OF COMMUNICATION IN INDUSTRY Flow of communication from top to bottom Daily reports from bottom to top Communication with new and existing customers
Top Top

President

Manager Bottom

Manager

Manager Bottom

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UTILITY OF COMMUNICATION IN INDUSTRY

Publicity and transparency

Campaigns for new products

Communication with government, funding agencies and stakeholders (closely related people)
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CAN COMMUNICATION BE USEFUL IN THE FOLLOWING ?

1
2 3

Doing home work

Learning a new task Taking a nap or rest during work

Yes Yes

No
Yes

4
5 6

Giving an interview

Writing an article for the college Yes magazine Requesting leave from work Yes
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BENEFITS OF COMMUNICATION IN WORK SITUATIONS

Better relationships Effective problem solving Benefits Acceptable decisions Higher productivity Timely information flow Better customer relations
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