Professional Documents
Culture Documents
( week 1 & 2 )
Foundations of Information Systems in Business
McGraw-Hill/Irwin
Learning Objectives
1. Understand the concept of a system and how it relates to information systems 2. Explain why knowledge of information systems is important for business professionals
Identify five areas of information systems knowledge needed
1-2
Learning Objectives
3. Give examples to illustrate how business applications of information systems can support a firms
Business processes Managerial decision making Strategies for competitive advantage
4. Provide examples of information systems from your experiences with business organizations in the real world
1-3
Learning Objectives
5. Identify challenges that a business manager might face in managing the successful, ethical development and use of information technology 6. Provide examples of the components of real world information systems 7. Become familiar with the myriad of career opportunities in information systems
1-4
1. How do information technologies contribute to the business success of Sew What? Inc.? Give several examples from the case regarding the business value of information technology that demonstrate this conclusion.
1-6
2. If you were a management consultant to Sew What? Inc., what would you advise Megan Duckett to do at this point to be even more successful in her business? What role would information technology play in your proposals? Provide several specific recommendations.
1-7
3. How could the use of information technology help a small business you know be more successful? Provide several examples to support your answer.
1-8
Foundation Concepts
This system
Stores, retrieves, transforms, and disseminates information in an organization
1-10
Information Technologies
Information Systems
All the components and resources necessary to deliver information and functions to the organization Could be paper based
Information Technologies
Hardware, software, networking, data management
1-12
1-13
1-14
What is E-Business?
1-16
E-Business Use
Reengineering
Internal business processes
Electronic commerce
Buying, selling, marketing, and servicing of products and services over networks
1-17
1-18
1-19
1-20
Batch Processing
Accumulate transactions over time and process periodically Example: a bank processes all checks received in a batch at night
Online Processing
Process transactions immediately Example: a bank processes an ATM withdrawal immediately
1-22
1-23
1-24
Expert Systems
Provide expert advice Example: credit application advisor
1-27
Measuring IT Success
Efficiency
Minimize cost, time, and use of information resources
Effectiveness
Support business strategies Enable business processes Enhance organizational structure and culture Increase customer and business value
1-28
Developing IS Solutions
1-29
Application of IT
Customer relationship management Human resources management Business intelligence systems
Potential Harm
Infringements on privacy Inaccurate information Collusion
1-30
Potential Risks
Consumer boycotts Work stoppages Government intervention
Possible Responses
Codes of ethics Incentives Certification
1-31
Ethical Responsibilities
What uses of IT might be considered improper or harmful to other individuals or society? What is the proper business use of the Internet or a companys IT resources? How can you protect yourself from computer crime?
1-32
IT Careers
Economic downturns have affected all job sectors, including IT Rising labor costs are pushing jobs to India, the Middle East, and Asia-Pacific countries However, IT employment opportunities are strong, with new jobs emerging daily Shortages of IT personnel are frequent The long-term job outlook is positive and exciting
1-33
IT Careers
1-34
IT Careers
Job increases will be driven by
Rapid growth in computer system design and related services
The need to backfill positions
The IS Function
The IS function is
A major functional area of business An important contributor to operational efficiency, employee productivity, morale, customer service and satisfaction
Development: developing ways to use information technology includes designing the basic components of information systems
Management: emphasizes the quality, strategic business value, and security of an organizations information systems
1-37
1. Eric Brinker of JetBlue noted that the database developed during the crisis had not been needed before since the company had never experienced a meltdown. What are the risks and benefits associated with this approach to IT planning? Provide some examples of each.
1-39
2. With hindsight, we now know that the decision made by Eric Raffin of the VA not to fail over to the Denver site was the correct one. However, it involved failing to follow established backup procedures. With the information he had at the time, what other alternatives could he have considered? Develop at least two of them.
1-40
3. A small, undocumented change resulted in the collapse of the VA system, largely because of the high interrelationship between its applications. What is the positive side of this high degree of interconnection, and how does this benefit patients? Provide examples from the case to justify your answer.
1-41
What is a System?
A system is
A set of interrelated components With a clearly defined boundary
Working together
To achieve a common set of objectives By accepting inputs and producing outputs In an organized transformation process
1-42
Input
Capturing and assembling elements that enter the system to be processed
Processing
Transformation process that converts input into output
Output
Transferring transformed elements to their ultimate destination
1-43
Cybernetic System
All systems have input, processing, and output A cybernetic system, a self-monitoring, self-regulating system, adds feedback and control:
Feedback is data about the performance of a system Control involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal
1-44
A Cybernetic System
1-45
A Business as a System
1-46
Types of systems
Open Adaptive
1-47
Components of an IS
1-48
People Resources
Specialists End users
Hardware Resources
Machines Media
Software Resources
Programs Procedures
1-49
Network Resources
Communications media, communications processors, network access and control software
Information Resources
Management reports and business documents using text and graphics displays, audio responses, and paper forms
1-50
Data are raw facts about physical phenomena or business transactions Information is data that has been converted into meaningful and useful context for end users Examples:
Sales data is names, quantities, and dollar amounts Sales information is amount of sales by product type, sales territory, or salesperson
1-51
IS Activities
Input of data resources
Data entry activities
1-55
Case 4: Lufthansa
In 2001, Lufthansa launched the Lufthansa Mobile Initiative, which aimed to provide all pilots with notebook computers. It helps 3,500 highly mobile airline pilots plugged into the corporate infrastructure, that informs them about schedules, weather events, and other facts that affect their jobs throughout the world. The Lufthansa Mobile Initiative is yielding significant productivity and efficiency improvements, while keeping costs manageable. Pilots use their notebook computers for computerbased training whether they are learning about new aircraft or things like specific hydraulic systems.
1-57
Case Questions
1. Are many of Lufthansas challenges identified in the case similar to those being experienced by other businesses in todays global economy? Explain and provide some examples. 2. What other tangible and intangible benefits, beyond those identified by Lufthansa, might a mobile workforce enjoy as a result of deploying mobile technologies? Explain. 3. Lufthansa was clearly taking a big risk with their decision to deploy notebook computers to their pilots. What steps did they take to manage that risk, and what others might be needed in todays business environment? Provide some examples.
1-58