June 1, 2012 marked the closure of Rose Garden anniversary.

At where I am now, I wonder where are all these people, Jeff Hiratsuka, Charles Boatman, Tom Shekta, Will Lightbourne, Gloria Merks, Susanne Roman Clark, Carol Marcroft, Bob Hing, Gary Palmer, Mary Jolls, Mary James, Sandra Munt, Alan Elner.

Rebuttal to court DSS paper

4/29/09 Allegations started on page 3 item 12

12. On or about April 24, 2009, Respondent was found to be in violation of licensing laws and regulations in that: Respondent failed to comply with the limitations of her license in that Client #1, Client #2 and Client #4 were resident at the Facility and were all under the age of sixty (60). This issue had been cited and discusses with Respondent on previous visits of June 21, 2006 and September 29, 2006. Medical assessments and appraisals for Client #1, Client#2 and Client #3 were over three years old and had not been updated Needs and services plans for client #1 and Client #2, and client #3 were not signed by a Facility representative and/or were not current Personal rights forms for Client #1 and Client #3 were modified after the forms were signed and there was no proof that the new information were acknowledged by either of the clients or their representatives

Accusation started on 4/29/09 visit; there were a total of 3 pages as shown in the following. I would need the confidential name list to fully address the issue for who is Client #1, Client #2 and Client #4, do they have the same number labeling every time LPA come to the facility, in order to avoid any misunderstanding. I had not been provided with a copy of the confidential name list. 6/06 visit was pre-licensing visit as labeled by LPA 9/06 visit was a post-licensing visit as labeled by LPA I had applied for exception to licensing back in 2006 to clear that.

This copy clearly shown that in LPA Audrey Jeungs own hand writing and in its original blue ink noted on the right side of this document, OK and Recd and dated on these pages. LPA Audrey Jeung noted incomplete on late item for addendum to facilitys plan of operation for staff medications training.

 Licensing had not communicated to me that this item was incomplete nor to ask me for what LPA want to have from completion. It is a matter for me to send in the right items. I had purchased a book of training program when I sent my care giver to medication training. I have also design my own program of medication training sent to Charles Boatman.

Why was that Department of Social Service and Community Care Licensing Cited me today for all issues that had been resolved back in 2009 when there was no harm, injury, complaint or consequences from the residents. What made Community Care Licensing think that what happened 3 years ago and resolved would be significant to accuse me, licensee now, to make their case convincing? When there was no consequence and harm done to residents? With Audrey Jeungs own noted and date to sign these off, all of mentioned here on 4/24/09 were insignificant and not enough strength to revoke my administrator license and facility license to operate as stated on page 2 and page 8 Cause for disciplinerevoke respondents residential care facilities for the elderly administrator certificate .to revoke the license to operate the Facility in item 19 and 20.

Careless handling of confidential documents

The following documents were not what CCL wanted to give me. I got these document in Audrey Jeungs own original hand writing in blue. On 11/19/10 meeting with Clark and Jeung, they threw at me these original documents which landed in front of me on the table. I accidentally picked them up along with my own documents at the end of the meeting. CCL never asked for these documents back. I believed that they could reproduce another set any time.

 Rose Garden had a very good visit on 2009, cleared without problem for only 4 items being cited and it was only on record completion. But on Accusation document that I got to revoke my administrator and facility licenses included the finding from 4/24/2009. The finding is on 4/24/2009 must not be important to other CCL had failed to do their job to protect health and safety of the RCFE resident during 1/29/2009 to 5/30/2011. There was no consequence, no one get hurt, harm nor injured from 4/24/2009 CCL finding on record completion. The documents I showed you here was obtained in 11/29/2010 meeting with Clark and Jeung, they threw those original paper in front of me. I accidentally took them home with me with my own documentation for the meeting. It had shown that on 4/24/2009 CCL had already cleared and check off those items that they used to accused me again and again for non-compliance.

6/30/2010
6/30/2010 was a very important date because Audrey Jeung came to do blind search to my residents in home. It was exactly 6 days from when I was scheduled to talk to Charles Boatmans decision for my vendor application status. Charles Boatman was the one who set the date and time for this conference with him on July 6, 2010, a Tuesday. (In 2010, 7/6/10 is the date after 7/4/10 observe holiday Monday)

11.3 miles or 15 min distance

DSS CCL 851 Traeger Avenue, Suite 360 San Bruno, Ca 94066 to

E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403

CCL Inspections 2006 -2009 No problem & No fine
6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call 3/18/11 LPA Jeung came to harass on this day, as I have waited. residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give me my vendor application decision, but he 14 did call this time to deny my application

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

15

 Jeung only stayed form 3p-5p Too busy in searching the residents and care givers belongings Gave 1000 dollars fine without giving a chance for facility to defense itself. Failure to interview caregivers and residents Care home was pre-determined to be guilty, I was a blind search Jeung was doing and determined to leave with a fine, citation and penalty.

Charles Boatman, Manager of Administrator Certification Service, would talk to me on July 6, 2010 Tuesday. (That week on Monday, July 5 was an observance Holiday for July 4 independent day.)

 On Wednesday, June 30, 2010, licensing analyst, Ms. Audrey Jeung, came to "raid" my elderly resident care home. Just 7 days prior I would be talking to Mr. Boatman again, Community Care Licensing analyst came and did a complete search on residents' and care givers personal belonging. Residents' rights were violated. The Department of Social Services and Community Care Licensing failed to properly train their analysts in protecting elderly residents privacy, rights, quality life and respect and not to disturb them from peace and enjoyment in their own home. Of course, analyst had exceeded her limit and scope of responsibilities during the search, including acting like a cop and narcotic squat without a warrant from court, unable to come up with evident to incriminate residents and licensee in the search to charge the facility, didn't explain and state purpose of the search to the alert and oriented elderly residents. Community Care licensing work in collaboration with DSS ACS in Sacramento to retaliate on facility owner and in abusing elder care home residents who resided in E. Hillsdale Rose Garden in San Mateo. Elderly resident were victimized in by Mr. Boatman.

Accusation on June 30, 2012. 13. On or about June 30, 2012, Respondent was found to be in violation of licensing laws and regulations in that: Staff persons Evangelina Alarcon and Emily Punzalan Samson were present at the Facility and did not have criminal record clearance. Unattended and unlabeled medications were observed in paper cups on the dining table and in an unmarked container on a dresser. Household toxins were observed in unlocked cabinets in the garage The smoke detector in room #6 was Chirping indicating low battery level and the hot water temperature tested at 123 degrees in the bathroom of room #6.

 13C and 13D were signed off in LPA Audrey Jeungs own hand writing on her 7/12/10 on-site visit. Why these accusation appeared again and again on the court paper after LPA signed them off. The caregiver was new to the facility. The regular caregiver was out for an errand. New caregiver had a big chunk of keys including the garage cabinet keys, only if she would be allowed to calm down she could remember the key. All my residents were alert and oriented x4, ambulatory and self care.

 Mr. Gantt came to me and apologized that he didnt know he had to turn in his as needed diarrhea medication. He said that his doctor gave it to him directly to keep. He had a doctor approval for self medication. This is very common even in nursing home and skill nursing facilities with higher level of care. I could name a few of these facilities in my nursing home survey such as Laguna Honda and Burlingame Nursing Home. In fact, some of the medication such as sublingual nitroglycerine, albuterol inhaler etc. These are called the rescue medication. If residents is alert and oriented and with MDs self medication order and resident was trained to self medicate should kept these medication and be with resident any time as needed, not to be locked up or centrally stored. Rose Garden did not operate with night awake staffs like the nursing home for 24 hour care.

 LPA Audrey Jeung was searching all the drawers, dresser and cabinet including live-in caregivers bedroom. LPA Jeung never talked to the residents. Residents were treated by LPA Jeung as if they were demented. We have no demented resident in Rose Garden. My residents were able to go in and out of the facility at will and visited the close by shopping mall and made purchase themselves and spent their own money on their favorite items. One resident had a regular job and a telemarketer and took the nearby Cal train to work everyday.

 I have repeated many times to Jeung and to Susan Roman Clark that she could not compare oranges with apples because they are very different. Right across the street from me , 107 E. Hillsdale Blvd, was another RCFE, 108 E. Hillsdale Blvd. They served hospice and demented residents. My residents would not take cleaning product (household toxin) by mouth and garage area was only accessible to caregivers only for doing laundry, no residents go there and they didnt drive a car. That was also what I said about compatibility of residents. It is more important about their health status and physical condition not functional ability, not about if they are 59 or 60 years old for the age cut off.

 LPA Jeung should describe what she see and interview the staffs and residents which he had done none of this. Unattended, unlabeled, observed in a paper cup on the dining table didnt make what she see as medication (13B). There is no preponderance of evident here because she should have described the subject was in pill form or liquid form and interviewed the staffs and have the staff identify the unlabeled substance for her. She had done none. Poor training and poor practice on LPAs part. She never interviews staffs or the residents in home as she had never done before. She was too subjective and bias. It was medication just because LPA assumed and called it medication. If LPA Jeung would only ask, even the resident would tell her what that was. But now we would never know. LPA failed to follow up and investigate further.

 However, searching the residents and caregivers living area was nothing but a fact and Susan Roman Clark said that CCL has the right search care home without a court warrant as in a civilian home. It was not on title 22 and it was never disclosed in residential care home for the elderly required orientation meetings that facility was subject to Licensing search as soon as we hang our license for business as I was told by Clark. Was that Clarks own interpretation only? Rose Gardens Residents were shock and felt unbelievable by Licensings action. This is the first time that residents were searched in a facility by CCL. It didnt make the preponderance evident here.

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

29

 13A On the left hand side of Page 3 or 3, in LPA Audrey Jeungs own hand writing in its original blue ink, these two caregivers were identified and listed on Attachment 7. They were all cleared. This is a record sent to facility by Community Care Licensing. This is health screening report of Emily Samson. She was only a as needed caregiver. She had a primary caregiver job that she did regularly. We share human resources with other facility. By processing the transfer she was completely transfer to our facility where she would be called upon once a while as needed. Her documentation and training was complete and she had been shadowing our facility primary caregivers as a mentor and our residents knew and liked her.

This is a fax cover sheet; I used to fax my information and document to CCL. I could show you my file with date on that month for completion.

 Only LPA Jeung would learn to ask and, if caregivers were not nervous, felt threatened and felt harassed, they could do a much better job and of course this were not the regular caregiver here, so they were still learning which is not a crime. They hadnt made any mistakes and residents like them. I was also told by these caregivers that there were double standard to these inspections which was worse than bribery. What happened in Rose Garden was not usually what happened in their primary facility.

11/29/10

 The following documents were from Evangeline Alarcon. Her documents was complete. All this were in CCL office, the clerk in the office knew because Clark said that the clerk took care of those documents and not her.

There are a lot of #1 #2 #3 #4 #5 facilities listed on the DSS CCl websites. I wondered how do these facilities get such special privilege? I only have one licensed for six facility and was force to close by DSS for serving and providing good care go our residents?

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

45

Dahud husband and wife never work in the facility. Zenaida was my care giver live-in. Please look at my next slide that I have more people to work with clearance than previous owner.

In meeting with Audrey Jeung and Susan Roman Clark, I showed her what her office sent me as record. Clark told me that the clerk sent this out. Her clerk knew better than her. Was there a communication problem in her office?

7/1/2010
On July 1, 2010, Audrey Jeung found nothing wrong. I am at a point that no caregivers would substitute for my primary caregivers , because no caregivers want to be harassed, intimidated and LPA was here every months and weeks and she got on their nerve while doing there job. My primary caregiver saw me and explained what happened to them and the imposed fine by LPA, she said Licensing was hungry with money.

7/12/2010
14. On or about 12, 2010, Respondent was found to be in violation of licensing laws and regulations in that: A rear screen door was broken. A sheet on the bed in bed room #6 had a visible hole in it. Unidentified meats were wrapped in thin plastic wrap and stored in the freezer. The licensee, as Administrator, does not devote and adequate amount of time at the Facility o properly manage and oversee Facility operations. Respondent failed to comply with the limitations of her license in that Client #1,Client@2, and Client #5 were residing in the Facility and were all under the age of sixty(60). Staff persons at the Facility were unfamiliar with the location of client records and were unable to produce them to licensing staff. There was no staff training documentation for unfingerprinted staff persons Evangelina Alarcon and Emily Punzalan Samson and no documentation of continuing 4 hours of training for staff person Zenaida Macatangay. There was no proof of valid first aid training for staff persons Emily Punzalan Samson, licensee/administrator Sylvia so Fee Lee, and Zenaida Macatangay. There were no resident records available for Client #5 and Client #6 The medical assessment for Client #1 and Client #3 were now over four years old and had not been updated and the appraisals for Client #1 and Client #3 were incomplete.

8/3/2010
15. On or about August 3, 2010, Respondent was found to be in violation of licensing Staff person Emily Punzalan Samson was the only caregiver present at the Facility and still did not have the required criminal record clearance association with the Facility. $100 immediate civil penalty assessed. Drug prescriptions for Client #3 and Client #5 were not recorded on the Centrally Stored Medications Record form, as required.

 We just received these medication sent by the VAMC. The package was not even open.

8/9/10
16. On or about August 9, 2010, Respondent was found to be in violation of licensing laws and regulations in those deficiencies cited on June 30, 2010 during an annual evaluation and on July 12, 2010 during a case management visit, were still not corrected as of this date and no proof of corrections had been timely submitted to licensing. Civil penalties assessed at $50/day/deficiency-maximum of $ 150/day, at fourteen (14) days, for a total of $2100

9/16/10
17. On or about September 16, 2010, Respondent was found to be in violation of licensing laws and regulations in those deficiencies cited on June 30, 2010 during an annual evaluation and on July 12, 2010 during a case management visit, were still not corrected as of this date and no proof of corrections had been timely submitted to licensing. Civil penalties assessed at $50/day/deficiencymaximum of $150/day, at thirty-eight (38) days, for a total of $5700 Additionally, Respondent was found to be in violation of licensing laws and regulations in that staff person Emily Punzalan Samsons criminal record clearance was still not associated to the Facility. A Criminal Record Clearance Transfer Request was received on August 6, 2010, but it was not signed by licensee/administrator, as required

10/25/10 P1
I wrote to the Governor and Gary L. Palmer responded with a letter.

10/25/10 P2 I wrote to the Governor and Gary L. Palmer responded with a letter.

Topic 3: List Causes related to difficult behaviors List Goals of behavior management These are just a few examples. Look over the course and check the other topics for areas to add a few examples where they are needed. Quick bullet points should suffice. Course #2: Safe Medication Practice 2 hours 8:15-9:00 hour: Working Definition (List the definition, need more information) 5 phases of med use system (what are those phases? Need more information)

The 9:00 10:00 hour is great, no changes needed. Thanks Sylvia - dont hesitate to contact me with any questions.

Alan Elner, Vendor Analyst Administrator Certification Section 916-657-3392 ph,. 916-654-1808 fax.

1 Attached file| 54KB rcfe correction.docx Download

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 RE: follow up on application submitted

Hide Details

FROM:sylvia lee TO:Charles@DSSBoatman Message flagged Friday, March 11, 2011 12:08 PM Mr. Elner said that the package is now on your desk. I want to follow up with that and make sure that no one drop the ball. Sylvia Lee
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3/11/2011

 These happened over a period of time since 2007 and until today. I complained and complained. Complaint letter ended up on the perpetrators desk. I went to see them. The problem escalated and got worse in suppression and retaliation.

 March 21, 2011, is another big setback to me. My heart dropped to the bottom of the ocean. I am completely exhausted and depress and completely paralyzed due to major depression as caused by conspiracy, retaliation and suppression from DSS, CCL, L and C. Can a policeman and the judge abuse their power given by the public and pay by the public to search and arrest their protected public for the sole purpose of retaliation (speaking up), suppression (shutting me up), conspiracy (abusing their power). Do these public employees from the State get punish for wrong doing? Retaliation do get stop by someone. On March 21, 2011, at 10:30 am, this is the date and time he set for calling me because I called him on last Wed,

 Thursday, and Friday, because I wanted to know the result of his decision, and does that really fit into my assumption that licensing came down every time under his direct, including the house search of my alert and oriented elderly residents and care givers personal belonging in their own rooms. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give it to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home. I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 22640 dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give vendor approval to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home.

 I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 30 thousand dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. I asked him to send me his denial letter as soon as possible so that I can get closure and move on with life and decision what to do from here. As of today April 8, 2011, I have not received any letter from Boatman. I have check my school site every day for his mail. Last time, he sent me a denial letter in Dec 2010. I went to the post office for the registered mail and it was someone else denial letter he sent me. A serious breach of confidentiality. Last June 30 licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated. Prior to this Licensing had not been in my facility for 2 years and we had no fine for the past year. In the November 2010 meeting with Susanne -Roman Clark, She complained that CCL had 4 counties to inspect. As you could see what happen here. Last 3 ways conversation with

 Charles Boatman and retired Tom Shetka who misleaded me to believe that he was representing Californian Dept of Social Service, He hung up and threatened me that I would be called to the ALJ Administrative Law Judge which had never happened. I called Boatman to follow up with the ALJ meeting because nothing happened for a very long time. Then, Boatman suggested that he will have new analyst, Alan Elner, who seems to be very kind to read my application. I was so naive to believe that I could still get the vendor status after struggling for all these years with DSS CCL. In our last 3 conversation with Tom Shetka and Boatman, after suddenly without announcing what they were doing, we got reconnected after Tom and Charles discussed without me, to make me an offer to refund my application fee and dont ever apply again. I refused. I told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in

 this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally told me that it is on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me -no- When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman Charles. He said that he couldnt understand me because I use too many pronounce. I have never talked to him again

 Community Care Licensing came to inspect my care home and gave me a fine for taking care of elderly for 30 thousand dollars and a fine of 150 dollars a day. According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day. There was no one fell in my facility, no one got hurt and no one ever die during the whole time I open for business in E. Hillsdale Rose Garden. My facility record on the community care licensing record was I will fax you ombudsman report to substantiate that. It is a fact. My facility had never been put on probation since the 6 years that we are in operation and

 even now I am still on their website record. You will be the judge to this but you must read from my journal since 2007. I lose my own home for 40 years to foreclosure and tried to keep this care home opened. Now,. Susanne Roman Clark signed letter stated that she will sue me in small claim, do a wage reduction, and report me to IRS extra for their fine. As I told her in our last meeting November 2010, money you take away from me is money you taking away from these elderly residents. I asked her where did these fine money goes, she never responded to me in this question. I will closed this care home after talked to Susanne Roman Clark from Community Care Licensing several time on the following Monday after Audrey Jeung came to issue a 22460 dollars fine to me Her response was that it was you who said you were going to close it.- Yes, I have to pay 6 low pay elderly residents who have been in the facility for 6 years in a different care home, not of their choice and going through a transfer trauma. My employee would have to find another place to live and lost her job. Right now I am completely depressed, exhausted and paralyzed by being punished b y these people. What is justice and what is America democracy. What I have done to the elderly? I treated them like my family member for the last 6 years and what the dept DSS CCL L&C had done to the care home, esp me they targeted on for retaliation.

 Clark from Community Care Licensing several time on the following Monday after Audrey Jeung came to issue a 22460 dollars fine to me Her response was that it was you who said you were going to close it.- Yes, I have to pay 6 low pay elderly residents who have been in the facility for 6 years in a different care home, not of their choice and going through a transfer trauma. My employee would have to find another place to live and lost her job. Right now I am completely depressed, exhausted and paralyzed by being punished b y these people. What is justice and what is America democracy. What I have done to the elderly? I treated them like my family member for the last 6 years and what the dept DSS CCL L&C had done to the care home, esp me they targeted on for retaliation.

 It was Zeny who sign it not Emily. Repeated say it.

Department of Social Service and Community Care Licensing abuse residential care home residents

Differ LPA in DSS and HFEN in CDPH

This is the different in LPA (for RCFE) and nurse evaluator (Health Care Facility). Nurses look into the important of handwashing in breaking the chain of microbes transmission . The emphasis to LPA Audrey Jeung would be to get all lided waste paper container and it is not use and required in Health Care Facilities Does Audrey Jeung had all lided waste paper container in her house? She could, it is her individual preference. This is not in title 22. It is more important to wash hand when doing resident care. This was my resident's home. They have no complaint with their open waste paper basket in their rooms, then what is bothering LPA Jeung. If resident required a lided container for infectious control. They should be sent to the hospitals for isolation and care. There were no harm and no consequence for our residents whether they use a lid or nonlided

 waste paper containers. Remember, my residents are all continence. If she cited Rose Garden for not using a un lided container, she had not stated any reason. Rose Garden did not do any personal care because our residents are all independent. LPA Jeung didn't wash her hand to count all the residents' pills in the care home. I told them many time. The number of pill left didn't tell you the problem, it is the process of passing the medication which is important. LPA did very poor charting, as example: If LPA Jeung citated me for using open container, she should described what she saw such as what was in the container that would require to have a lid, what kind of items was put in there. noted the odor etc. They had to state potential of harm or actual harm. She had done none of this. I changed all the containers in the house to make her happy like all the care home operators but this was not the primary motive she came. She came for a special purposes. On her legal document, she had 'annual' visit which was grossly incorrect. First, the last time she came was more than 2 years ago. As the study

 stated above, a project in partnership with Community Care Licensing and UCSF, since 2004 LPA is only required to make visit at least once every 5 years. LPA Jeung came down in an intoxicated look and manner, as described by my alert and oriented residents and she mistreated my elderly care home residents. Without explaining what she was doing, she did a complete search in the Rose Garden, complete blind search of every drawers, making a mess after her search and including caregiver's room by force entry. Live in care giver locked her room when she was not in the facility. We have to fix the lock and the door after she left. In the following news report that LPA bribery case, we needed to get a warrant to search their home and why our senior citizen dignity and right were not protected with a search warrant, when obviously she didn't come for these elderly, she had never met in her life but rather she came to target me. These elderly were victimized in her illegal and abusive search.

 I asked Bob Hing, the current dept chief a replacement to Tom Shekta, said that they have to search my care home to give me a citation

 They came and left like last inspection 2 years ago. Never heard back from them again until she showed up 7 days I would be talking to Boatman on June 30, 2010. LPA frequently harass resident, my staffs and me. Constantly sending me registered mail for money. I have received a lot of them in the facility and drove me crazy. She came on average every week and yelling at my caregivers and calling me. Constantly demanding for money.

 LPA had no resident safety and protection in mind. Jeung didn't believe that what deficiency she gave to the facility is important for coming back except kept asking for money. only come in 5 years if without complaint. 365 days we were taking care of our residents 3 meals a day, their laundry, MD appt, when resident were sick and LPA did nothing to care and be with the resident but CCL wanted our money.

 I told Susan Roman Clark who was a LPA for a long time before promoted to become a manager. In our November 2010 meeting. I asked her why did Jeung came to my care home to count our resident's medication. She replied " We have to do our medication review." I said " What medication review? Are your LPA nurses or pharmacist? If you are not, then you are practicing without a license" LPA poured, count and rebottle someone else's pills. Isn't that what pharmacist does with a license.

I told Clark again and again that it was the process in medication passing was important.

In Dec 2010 meeting with Susan Roman Clark and Carol Marcroft, I refused to sign the paper they prepared by the court reporter. Marcroft ordered me to leave. I couldn't sit inside because she said this is a private property. She gave me 5 minutes to get up from my chair, kept looking at her wrist watch. Susan Roman Clark suggested getting the high way patrol to get me out and Carol Marcroft threatened with the building manager.

 right frequency, right documentation and right purpose. What is counting of the pill justified? It is more important on how they pass the pills. It is not the Analyst's job to count the sheets on bed. It is not a analyst's job to look under every bed for rodents. It is not necessary to search all resident's personal belongings for what? illegal drugs or firearms? These analysts have abuse their power to search care home without a warrant in my place of business. Analyst abuse care home resident that they suppose to protect. California Department of social service has shown deficiencies in training their analysts by violating the patient rights, dignity and respects. We do resident abuse investigation, quality of care and quality of life and more. Analysts from Department of social service and Community Care licensing harassed my residents and intimidate them by blindly searching residents' personal belongings and care givers personal belonging and pray to find something that they have accused the licensee for. If the licensee was being target for their search as an act of conspiracy and retaliation for fine and accusation from the department of social service. Please come search the licensee's home, not my elderly residents. As a HFEN we never do what they did to the care homes. I want analyst Audrey Jeung from San Bruno office know that we have patient's right in self administration of medication. My residents are alert and oriented x4 and they have MD certified that they can self administer med. They knew that this is their right. Licensing fine me for not knowing the residents' rights. This analysts don't monitor side effects of medication and why

 these analysts come to mess around with residents' medication every time they come to the resident home to count all the residents pills and disturb their living. These analysts are not nurses and they are not pharmacist, so what is Counting the number of pills in the bottle mean in their job. DSS CCL analyst practice outside their job responsibility. Analyst Audrey Jeung's routine work day was to go around the care home and count all the pills and count the layer of each bed sheets, look under each bed and search each residents and care givers drawers and my care giver locked her room and her lock in her entrance door was forcefully broken and we have to fix it after Audrey Jeung left and no one single apologies but a fine on everyday and she gave my care giver a fine of 5700 dollars last time. I have never gotten 5700 dollars of rent from my residents per month. What do these analysts know about hand washing between counting and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just

 received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with " As you have requested." which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers' request, the division chief. Gary Palmer was the first on the list to present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that "within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatman's 2 sentences long e-mail and mistakenly stated from the beginning that " As you have requested". Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant? No notification, no acknowledgement on receiving of

 application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldn't be too optimistic to get that letter until the letter is in my hand or it didn't happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didn't read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from

 days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from him. He stated in his e-mail " As you have requested" Wrong, It was Charles Boatman's boss requested him to respond. I didn't ask his division chief to do that neither. Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916-324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went

 to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them. During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him Do you have my

 application and paper right in front of you? He said no I asked him Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have to do it. Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman. Charles Boatman hadnt looked at my application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and

 he would give RCFE to another analyst because Sandra Munt no longer work for the dept. I said no. I told him, if I said yes, I would be barred from reapply again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done. From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman

 that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 22640 dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give vendor approval to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home.

 I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 30 thousand dollars plus fine on my care home on March 18, 2011 which is 7-10 days I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. I asked him to send me his denial letter as soon as possible so that I can get closure and move on with life and decision what to do from here. As of today April 8, 2011, I have not received any letter from Boatman. I have check my school site every day for his mail. Last time, he sent me a

 denial letter in Dec 2010. I went to the post office for the registered mail and it was someone else denial letter he sent me. A serious breach of confidentiality. Last June 30 licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated. Prior to this Licensing had not been in my facility for 2 years and we had no fine for the past year. In the November 2010 meeting with Susanne -Roman Clark, She complained that CCL had 4 counties to inspect. As you could see what happen here. Last 3 ways conversation with Charles Boatman and retired Tom Shetka who misleaded me to believe that he was representing Californian Dept of Social Service, He hung up and threatened me that I would be called to the ALJ Administrative Law Judge which had never happened. I called Boatman to follow up with the ALJ meeting because nothing happened for a very long time. Then, Boatman

 suggested that he will have new analyst, Alan Elner, who seems to be very kind to read my application. I was so naive to believe that I could still get the vendor status after struggling for all these years with DSS CCL. In our last 3 conversation with Tom Shetka and Boatman, after suddenly without announcing what they were doing, we got reconnected after Tom and Charles discussed without me, to make me an offer to refund my application fee and dont ever apply again. I refused. I told them. It is not the money that I have already paid and cashed by the dept long time ago. It was about the amount of work I put in, the sleepless hours, hard work, the hope I put in this work. I want to be read fairly. Then the result of that conversation was to take to the ALJ which never happened as I follow up. Boatman told me Alan Elner will read my application. I worked with Elner for a long time because he wanted the slides rearranged, he wanted this and he wanted that. I do everything for what he wants. He finally

 told me that it is on Boatman desk now for approval. Audrey Jeung from San Bruno licensing came and gave me a huge fine. And I called Boatman for his decision. He deferred the decision until Monday March 21, 2011 at 10:30am and told me -no- When I heard what he said, I was choked with my tear but I have to hear it from him to confirm. All of them, Audrey Jeung. Charles boatman, Susanne roman Clark and Alan Elner all have their name@dss.ca.gov as their office e-mail address. I called Elner, he said that he got nothing to do with Boatman decision, he was only one to decide not him, Elner call Boatman - Charles-. He said that he couldnt understand me because I use too many pronounce. He was playing good guy, elner to get me to revised on my application and give me false hope, and Boatman was doing the bad guy to get rid of me.

 Community Care Licensing came to inspect my care home and gave me a fine for taking care of elderly for 30 thousand dollars and a fine of 150 dollars a day. According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day. There was no one fell in my facility, no one got hurt and no one ever die during the whole time I open for business in E. Hillsdale Rose Garden. My facility record on the community care licensing record was I will fax you ombudsman report to substantiate that. It is a fact. My facility had never been put on probation since the 6 years that we are in operation and even now I am still on their website record. You will be the judge to this but you must read from my

 journal since 2007. I lose my own home for 40 years to foreclosure and tried to keep this care home opened. Now,. Susanne Roman Clark signed letter stated that she will sue me in small claim, do a wage reduction, and report me to IRS extra for their fine. As I told her in our last meeting November 2010, money you take away from me is money you taking away from these elderly residents. I asked her where did these fine money goes, she never responded to me in this question. I will closed this care home after talked to Susanne Roman Clark from Community Care Licensing several time on the following Monday after Audrey Jeung came to issue a 22460 dollars fine to me Her response was that it was you who said you were going to close it.- Yes, I have to pay 6 low pay elderly residents who have been in the facility for 6 years in a different care home, not of their choice and

 going through a transfer trauma. My employee would have to find another place to live and lost her job. Right now I am completely depressed, exhausted and paralyzed by being punished b y these people. What is justice and what is America democracy. What I have done to the elderly? I treated them like my family member for the last 6 years and what the dept DSS CCL L&C had done to the care home, esp me they targeted on for retaliation. In 2007, I applied for vendor to teach administrator class to DSS certification and licensing dept. Denied by the department, fee confiscated and I was sued by the State of California and administrator status put on hold indefinitely because of the lawsuit. No one remembered that there was a hold on my administrator status due to

 the lawsuit. This is a hole in the department system. I actually help the dept to resolve this indefinite hold. I went to renew my administrator status because I have my business to run. I did everything right to renew; CEU completed, send in fee on time. Fee was cashed by the CCL certification and licensing dept but never get a certificate to show that my status was renewed. I kept calling the dept, no one could tell me what happened. The answer was Your name is not there. You are not on the record.- Boatman, dept manager after I submitted all my evident and his investigation said that he would send me the certificate. I waited 3 more months but nothing came. I followed up and called to remind him. He didnt remember a thing of what was promised to send me. Asked me to re-send every proofs and documents for an investigation, another investigation just completed 3

 months ago. He couldnt remember what was done and said. Fortunately, I kept good record of my documents and cashed check retrieved from bank. His supervisor Shekta called to talk to me, we argued, he insisted on me paying the late fee. I was never late on paying the fee. It was the Dept who put an indefinite hold on my record while I was threatened to be sued by the Dept. I was sued and treated like a criminal because I want to teach a course and was denied by the dept. During those 2 years, I have to hire someone to work as an administrator to run the business for me. When I eventually got re-instated, there was never an empathetic sorry from anyone in the dept. When I followed up from time to time to the dept, Mr. B would tell me that he was consulting a second lawyer from the State Dept. I told myself, who represent me as a tax payer when he was consulting 2 State

 lawyers on a simple matter over a long time that they are at fault, they tried but couldnt evade the responsibility. Clearly, if I didnt follow up on this, no one knew what happened back in 2007 and no one cared. My administrator hold status will never be lifted. After 2 years, my administrator status has just been reinstated. I wanted to apply for vendor again. Submitted all application for elderly, adult and group home both initial and continue education and online CEU in 9 categories. All fee for each categories were paid and they collected and cashed out by the dept. All material to be reviewed had been sent. Mr Boatman called me and persuaded me to withdraw. He said

 that I am not qualified. (I have a different opinion on that. I believed that I am qualified per the dept published requirement). I remembered, Boatman called me the date after our 3 ways conference to make sure that I met the deadline he set for me. That is by the end of the day to send him an e-mail to withdraw from the application. He never told me that he would take my fee. I spent a lot of time to prepare and design and write up the curriculum and lesson plan. It is harder for me to put in an entire curriculum together than to have someone just read and comment on it, especially if they have been doing it for a living and for many years. I have already done all the work. I have everything to lose, if I didnt follow through, however, for them. By persuading me to withdraw, they

 took the fee for having to do nothing in return. I did withdraw the Adult Residential Home (ARF) and Group Home (GH), so that they can facilitate the review process on just Resident Care Facility for the Elderly (RCFE). It didnt happen that way. I got ARF and GH applications return untouched and a letter that tells me, I needed to re-submit the fee if I would apply again. Why did they remind me that because I just persuaded by Mr. B to withdraw. He should advise me before I made the decision. He is not in a position to persuade me to withdraw and the decision should be on me and only if Mr. B would disclose the fact and condition as explain in this letter. I felt that I have been trick to make a wrong decision. They have confiscated my fee. This was what happened in 2007. The dept

 took the consideration, my fee, but not performing their duties, they cashed the fee I submitted but not sending me the administrator certificate. I have to wait months to get my rcfe application back after calling them to follow up many times. Please check on Ms. Munts work attendant. She always has out of office auto e-mail response. Sometimes, even she stated that she would return on this day in the e-mail, but her voice mail would have a recording saying that she is still out of the office. I waited extra months for the RCFE application back and she made irrelevant and general comments on my application that I wonder did she read my package and I have reason to believe that she didnt read my application documents or she has confused with my application

 material with someone else. I wrote e-mail to Boatman to discuss with him. He preferred not to respond to me. I worked very hard to re-submit my new revised package. Ms. Munt wants everything, and everything not listed and published on the dept guideline as requirement for application. When I had a 3 way conference with Boatman, he kept saying that to follow the guideline published by the dept which is all wrong. What they want was not listed on the guideline. It is totally different from what is on the guideline. I seriously doubted if they have a double standard. What they said is the regulation and the law. I finished and send out the package meeting the deadline they set for me within 30 days. I spent days and nights working on the project. I mailed out my package

 and e-mail powerpoint to him. I followed up with a phone call on the Monday I mailed out my package to alert Boatman that I mailed out my revised curriculum and it was on time. They never send me any acknowledge that they have received my package or what is going with the review process. All you do just kept waiting and usually for months with no acknowledgement. It has been 6 months now that I havent heard back or even a letter of acknowledgement about they received my application and my package. Just like my administrator certificate in 2007. I sent in everything and check cashed but I never get any certificate in return. When I called to follow up, no one could tell me what happened and why I didnt get a certificate. Even after the investigation and Mr. Boatman promised me the certificate was coming. After 3 months of waiting, I called him to follow up and he would forget

 everything he said and told me to send all document in again and launched a unnecessary and repeated investigation. That was why it took 2 years to straighten out this mess with a lot of time, money and energy waited on my part for the State Depts mishandling of documents and mistake. This is what happened to my residential care home from DSS certification and licensing unit and community care licensing act of retaliation. I returned the revised RCFE ICTP to DSS certification and licensing unit. F/U called to Mr. B on last Monday to make sure he knew I sent out revised package as required within 30 days. He said that he would talk to me on July 6, 2010 Tuesday. On Wednesday, June 30, 2010, licensing analyst, Ms. Audrey Jeung, came to raid my

 elderly resident care home. Just 7 days prior I would be talking to Mr. Boatman again, Community Care Licensing analyst came and did a complete search on residents and care givers personal belonging. Residents rights were violated. The Department of Social Services and Community Care Licensing failed to properly train their analysts in protecting elderly residents privacy, rights, quality life and respect and not to disturb them from peace and enjoyment in their own home. Of course, analyst had exceeded her limit and scope of responsibilities during the search,including acting like a cop and narcotic squat with a warrant from court, unable to come up with evident to incriminate residents in the search to charge the facility, didnt explain and state purpose of the search to the alert and oriented elderly residents. Community Care Licensing work in collaboration with DSS certification and licensing dept in Sacramento to retaliate on facility owner and in abusing elder care home residents who resided in E. Hillsdale Rose Garden in San Mateo. Elderly resident were victimized in accomplishing Mr. B of Licensing unit for his own personal means. Please read Part 2 of the story to find out reaction from the elderly residents. Mr. B is Charles Boatman in Sacramento Ms. A Audrey Jeung Analyst in San Bruno Office Incompetence

California State authority official retaliation involve in elder abuse of care home residents. On Wednesday, June 30, 2010, licensing analyst, Ms A, came to raid my elderly resident care home at around 3:00 pm per my care giver who was calling me for help. Later, Resident 1 and Resident 2 who were sitting in the living room asked to speak to me. They told me that someone who has no make up on (I think they meant untidy, disorganized look and in a nerve wrecking, impulsive manner) and hand gesture to described how she dress and look came to her room and opened all her drawers and count all the bed sheets and looked under the bed. My female resident was very fearful. She didnt know what was going on. The intruding licensing analyst was acting like a narcotic squat. I asked my residents did that person knock on your door before entering your room, did she introduce herself, did she explain what she was doing and did she ask for your permission to search into your personal belonging? My resident said no, and then added that the person did ask to open her drawers. My resident didnt want to be rude. She gave permission for that one. I told my resident that they have rights to refuse for the search in their personal belonging from intruders. Resident said that she was so afraid and it came rather unexpected in that

 June 30, 2010 afternoon. She used to enjoy her peace and quiet in her own room. That resident was angry at herself that she allowed stranger for searching through her personal belongings against her own true desire. All my care home residents are ambulatory and alert and oriented and very intelligent. Another male resident told me the same thing that his personal belonging in his room was searched and he said that analyst found a bottle of pills which the dialysis center gave to him. He was an end stage renal disease resident with vas cath on his chest for dialysis 3 times a week. He said that he didnt know that he had to turn the bottle of pills into us. He had kept it with him for diarrhea and he had not told anyone about this bottle of medication. He felt very guilty that we got cited for his false. He was very apologetic to me. I dont want to say more now because I have to deal with these people for fines she gave out to me $1000 for the first time, as Ms A cited on the paper, unjust damage to my

 residents post traumatic distress, emotionally. This is how retaliation can cost you. Resident 3 is a 90 years old man, very witty and alert, he kept asking, would they close my home down. I told my residents that they came here for me for retaliation. It had nothing to do with them. Resident 1 sighed with a relief and told me that she felt much better now after talking to me. The residents were so unhappy and disturb that they would like to petition a complaint for what happen to them on June 30, 2010 in their home. What is quality of life? What are resident rights and what is privacy and respect? We have to send these analysts to learn to do their job again. They are disturbing my residents peaceful life and treated like a criminal for not committing a crime. This happened in United States too. The country may be different but people who are in power are the same, an example of abuse

 of power and authority. I am just someone who wants to share my feeling whether you like to hear it or not. The residents were shaken. My care givers face was reddened and I afraid that she might stroke out. I wasnt present so I couldnt feel the heat they were describing to me. One more note on these, my direct care giver has her own private room and private bath. All my room and bath are private in the house but I took resident with SSI and veterans. Why did analyst also search into my direct care givers belonging? What was she doing in the care givers room? Was she insane or under some kind of influence? Was she doing something out of her scope of practice and responsibilities? I couldnt understand this as of today. I am expecting more big trouble or back stabbing to come. This is the prize to pay for making a complaint. Analyst need to respect personal right as well as resident rights. She is not a cop and we are not criminal to be treated and insulted as one. If she want to search all over the house, she better bring a warrant from court. Community Care Licensing analyst didnt have

 the right to search a civilians home without a warrant and all my residents has no prior criminal record and no evident to show that residents had broken the law or concealing illegal narcotic or firearm that desire elderly community care licensing analysts thorough search into their personal belonging. The analyst was actually abusing and harassing the elderly residents she supposes to protect. Even my elderly residents believed that analyst has exceeded her power to search without evident. My residents were harassed, insulted and intimidated. We have no fire arm and narcotic in the house. This is a job well done Mr. Boatman and your company, by putting the pieces together. Licensing has not been here as long as 2 years and showed up just 7 days prior to talking to Boatman again. Last time when I talked to Charles Boatman and Sandra Munt in the 3 ways conference call, they ask for if I have any citation in my facility more than one time individually, this is perfect timing which lead me to think that Mr. Boatman asked CCL analyst to purposely search into my residents and care givers personal

 belonging. I am not afraid of speaking up, and complaint even thought costly but I get to see some of the ugliness in people what America needed to change with the slogan to stop elder abuse. Community Care Licensing for the elderly is the abuser not the protector of the elderly. It is very questionable about their analysts competency training to do this very important job. My residents in house are traumatized and they felt very insecure in their own home. They felt devastated and insulted. They told me that this kind of raid never happen to them before in their life, but it happen here in the elderly resident care home. They didnt feel protected. They couldnt enjoy live in peace and relaxation. They lost self control and self esteem. They were made to feel like a criminal and slip deeper in depression and paranoia. My residents are not demented; they are very smart and couldnt be fool. They voluntarily asked to petition for a complaint as their healing process, hopefully to regain their self control, individual right, respect and dignity again. At their tender age, they should not be mistreated as this is an elder abuse by the community care licensing and their abuse of power. To-morrow is Resident 1s birthday, I promised to help her draft a complaint letter to heal her emotional wound, but I just didnt know where

 to send for her. In the worse scenario, I will not be a vendor to teach the administrator classes. They have confiscated all my filing fee. Community Care Licensing could fine me as much as they want. I will close up my care home. 5 elderly will lose their home and care givers will lose her job. It is still worth to pursue justice because I still believe in justice. I have all my residents behind me for support. My residents are law abiding elderly who would not even step on the front lawn and prefer to walk around the grass patio, as resident 4, a war veteran. My residents wanted me to speak for them and help them to voice their concerns. My suggestion through these was that the State government should trim incompetent, non-performing, abusive rule enforcers from their payroll and has the government system check to make sure that no rule enforcers are abusing their trust from dependent and law abiding citizen and abuse their given power for their own means. Part 3 It is unlawful for analyst to abuse elderly care home residents. Small care home operator has to pay increased license fee way out of its proportion. If a less than 6 residents care home pay the license fee one day late, there will be a 200 dollars more mandatory late fee from the department of Community Care Licensing. I am very proud of what I

 did with my care home residents. I only have SSI and veteran with no family to care for them. I could see what big different it made to them after having a stable home. They taught me It is happier to give than to receive gift from someone. Licensing unreasonable raid to my care home and put a fine of $1000 dollars on my facility as retaliation. I would want this analyst and the conspirators behind the plot that I am an insignificant person with a heart to care for and help the elderly. I want to see them happy. We are mutual friends. Our board and care home dont receive and funding from the government or any other source and one dollar of fine you charged me is a dollar you rob away from my residents. My care home residents are in these together. I talked to a California Health Care Facility Evaluator Supervisor, who has worked in her current position for more than 10 years. I asked her Have you ever in the job search facility residents personal belonging? She paused for a moment and replied Once. She explained to me that it was a case of missing personal belonging in a Skill Nursing Facility

 and the demented resident was hoarding up things. Of course, I have to ask for the residents permission first before hand she said. I told her what happen to my care home last Wednesday. She shook her head and said this is highly usual and it was definitely elder abuse. They have to be very careful with resident dignity, respect, privacy and rights. Even then, they never do blind search. There must be a relevant complaint, they have reason to believe that this resident had done it and they knew what they were looking for. It was not purely motivated by retaliation. Who were these analyst who came to search my residents personal belonging in our home? They dont have warrant from court and right to search civilian home in their job description. Searching care home residents in their licensed residential care home was these Analysts every job or just my residents in my home. Charles Boatman said that he would called me Tuesday 7/6/10. He never did. This has been three day after 7/6/10 he didnt call. He sent an analyst to raid my residents and our home just 7 days prior to 7/6/10. He thought that he had nailed me this time. He could close the case and close my care home. He told me once that this is his project which is to deal with me for himself and that group of California Social Service Department officials, whoever with email suffix @dss.ca.gov

Boatman was giving CEU that approved by himself and participants were charge for a fee to attend. This is conflict of interest and Gary Palmer was also top on the list as presenter. Audrey Jeung in community care licensing prohibited me to teach my caregiver for first aid when American Red Cross approved me and American Red Cross didnt state any restriction on whom I could teach. Jeung called it a conflict of interest. Who made the rules? How come Boatman can get away with issues with out getting questioned, but the care home operator would be punished by fine. I and my friends are getting out of this residential care home business due to reason from my previous articles. To name a few, like government agency incompetency, retaliation, suppression and intimidation. Some residential care homes were doing a hard job to take care of our elderly population and government received financial gain from us. I have to paid to keep these elderly to stay in my home because I couldnt stand to admit business failure. I want my dream of caring people to carry on, at least for a while. I will close the door and have peace of mind and I should take no more threat from the government. In California, Residential care home are private entities. We got no government funding like Medical and Medicare. We are doing everything to meet the licensing demand but what have they done to help us, except the ever increasing penalty and fee. As in my case, it is an intentional retaliation. Special project 7. Like a Ghost in the Haunted

 house, Audrey Jeung made her appearance again and asked for more money from me on Last Thursday. On Friday, I told her, I would deliver the 1000 dollar to her office on Friday or this coming Monday. I was out to a survey with my team and by car pool. I would not be anywhere around San Bruno. She want more penalty money for me not signing the forms she left to me to complete and I faxed back to her. She never give instruction on what to do with the form. I filled them out and faxed back and Jeung wanted me to sign on it. I havent heard back from her since that Jeung wanted my signature until last Thursday she showed up and demand more penalty money. There was no communication between me and her on what she wanted me to do with the signature or what she wanted from me. I will give her money as she demanded. Audrey Jeung again harassed and threatened my caregiver and residents in house who felt nauseated with her un-professional conduct that Jeung will come back again and again until we pay her the money. Jeung was acting like a debt collectors. I have been thinking

 and thinking should I pay? I was not at false and I was not given a chance to defense myself. I believed that it was from retaliation and intentionally targeted again and again from my previous account with the department. I have to decide whether I wanted to continue with this. The Community Care Licensing Department threatened me with small claim lawsuit and I have been getting letter to ask me to pay, or by wage reduction and civil penalty with interest. I talked to resident Betty last week. Betty told me that she hope that I am not selling the property due to licensing harassment because this home is their home. So, I went home and thought if I can just pay them the money to settle this if this is the sole purpose for giving us the agony and I can continue to operate because it would take a lot of effort and time to relocation the residents and have them adjust to a new living environment. I have already drained by this failing business over the years and on top of all this harassment. It was easy for me to say I had enough and close down the whole facility. Should I live under this licensing nightmare and abuse of their power and conspiracy and retaliation and corruption? I have never heard back from Charles Boatman, he never called me since June 6, 10, but he has already responded to me with his department action. My care home

 was fined raided by LPA Jeung, violating the patients right and emotional abuse. The residents were anguish about the facility was going to be closed down by the licensing devils. They are going to loose their housemates for 6 years and a place they call home for the last 6 years. 8. My care home care giver was called by CCL LPA Audrey Jeung from San Bruno Community Care Licensing. She want to see me in her office either on 11/17 or 11/19. Last time she come to my care home, she gave me a fine of 5700. This time she want a over 10000 dollar fine or put me in jail for taking care of the elderly she abused. Audrey Jeung, I am a Health Facility Evaluator and a retired nurse. I can teach you elder abuse. 9. In my conversation with several local long term care facility regional director from a cooperation, their clients got sicker and more acute. Their current long term care residents would be placed in assistive living setting. Do you know that certified nursing assistant in long term care facility can only do activities of daily living and no medication? In Assistive living, there is uncertifed and minimally trained aide who pass med to the residents from their centrally stored medication storage and call that

 What do these analysts know about hand washing between counting and cross contamination, moisture from her hands do to the pills. Need not to say, we treatment by the department of social service and community care licensing was a conspiracy of retaliation. I have complaint but no one care, no one responded. 10.I have just received one e-mail from Mr. Boatman. He said that I will be getting his denial letter in the next several days. In his 2 sentences short e-mail. He started with As you have requested. which was wrongfully stated. I never requested of him anything and even if I have requested anything at all. He had not responded to me all those months. He was responding to Gary Palmers request, the division chief. Gary Palmer was the first on the list to present on June 16, 2010 in Reno Nevada along with Charles Boatman ACS manager for California Elderly Residential Care Home Association whom had charged attendee in that conference for more than 200 dollars a

 seat. We shall not assume the letter will get to me until it actually in my hands. As of now, I have not gotten any denial letter from him. Gary Palmer said that within the next two weeks I will get a response from Charles Boatman on Oct 25,2010 until now. Charles Boatmans 2 sentences long e-mail and mistakenly stated from the begining that As you have requested. Here, was Charles Boatman doing something with exception that is to respond to applicants? What is the policy and procedures in State of California to their applicants? What is his office standard of practice to program applicant? No notification, no acknowledgement on receiving of application. Fee and money got cash right away but never heard anything back on what was being done for years and if you asked them to follow up when you ran out of patient. The staffs and manager would even forget what

they suppose to do as dual diligent duty to us the applicants and tax payers. I have waited a year with no respond and I e-mail Charles Boatman with no response. Division chief, Gary Palmer said within 2 week became a month, still it was only a 2 sentences e-mail stating that I will get a denial letter from him in the next several days. I will go to Sacramento for my own training. I would be here to get his letter next week. I wouldnt be too optimistic to get that letter until the letter is in my hand or it didnt happen. I mailed out 70 curriculum and on top of that 3 initial program curriculum. His response would just a denial letter. What did he do with my thousands of pages of curriculum in narrative, chart and the required format? Did he actually read them was actually my questions. He didnt read them last time or did he still have them. He mailed me a letter and thought that it was over and dumped them to the trash. I wanted to know what he did with my hard work from days and nights gathering data, resources, typing and presenting in the format that the guideline require. He told his division chief that he was short of staffs. He was actually a speaker to Lobbyists with his State title listed on the advertisement. When I requested, no response from him. He stated in his e-mail As you have requested Wrong, It was Charles Boatmans boss requested him to respond. I didnt ask his division chief to do that neither.

 Should Charles Boatman responded to his applicant as business practice, as a state officials. As you have requested, we are sending out the denial letters. You should get them in the next few days. Charles Boatman, Manager Administrator Certification Section 1700 9th St., Suite 200, MS. 19-47 Sacramento, Ca 95814 Direct line: 916324-4318 begin_of_the_skype_highlighting 916-324-4318 end_of_the_skype_highlighting Fax: 916-324-3982 This is a repeat of 2006 when I applied for the first time. My nightmare started with Charles Boatman and in turn sued by the State dept as an applicant. Charles Boatmans Office has been moved. His phone number has changed. It is now 916-654-5859 I went to the post office to get Charles Boatmans registered letter of denial. It was not a for me. I was someone else denial letter to Fresno who applied to be an administrator but got their denial because the applicant failed the fingerprinting background check. His office made a serious confidentiality breach. What is the purpose of sending the letter in registered mail. I talked to him he told me that he would resend my denial letter. I have too many of this incompetent, and unpleasant encounter with them. During our phone conference, Shetka or Boatman disconnected the phone suddenly for their 2 ways discussion. I attempted

 to call back but only get a message from Shetka saying that he is no longer with the dept . If anyone had any questions call new chief Bob Hane. Shetka failed to disclose to me that he no longer work and represent the dept. Therefore, whatever he said in our phone conference is not valid and couldnt be held accountable for. Of course, Shetka wouldnt have to do anything because he is no longer with the dept. He wanted to hang up and said that he couldnt talk to me anymore and he will give this to the administrative law judge. For him, not an employee in the dept, he didnt have to do anything, like submit this case to the administrative law judge. He was not seriously prepared to talk to me. He told me that my application was not complete, I missed the nine elements. I asked him - Do you have my application and paper right in front of you?- He said - no- I asked him- Have you seem and gone over my paper work and have you looked at my powerpoint? He said that I dont have to do it.- Then, the nine elements he talked about were what Charles Boatman told him. I told him that it was there but he didnt have my application and document in front of him now and he had never looked at my application. The last conference phone call I had with Sandra Munt and Charles Boatman. Charles Boatman hadnt looked at my

 application and document. He told me what Sandra Munt told him. He was there using his authority to support his worker blindly. The nine elements were therein 2006, 2009 and 2010. My curriculum was developed and expanded from the nine topics, he called the nine elements. All 9 of them were addressed in the powerpoint instruction material. I will scan and show you the 9 elements. I knew this curriculum more than anyone in his dept. Tom Shetka said that I dont have experience in GH and ARF. I told him did you get my e-mail CV of speakers who have experience in all RCFE, GH and ARF. I know now why he didnt know because he had not been reading his e-mail or mail because he was ready to leave his job. Tom Shetka and Charles Boatman abruptly disconnected the phone for their 2 ways discussion and called me back in about 10 minutes. Tom offered to give me refund on GH and ARF and he would give RCFE to another analyst because Sandra Munt no longer work for the dept. I said no. I told him, if I said yes, I would be barred from reapply again as long as Boatman will be in office or due to conspiracy. It was not the money that they have already cashed and collected 12 months ago. I applied in Dec 2009 again after my failed attempt in 2006. That led to me being sued by the state

 and they held my administrator status for as long as 2 years and my residential care home was raided by analyst from San Bruno, all those people with e-mail @dss.ca.gov by retaliation and conspiracy. I have everything to lose if I dont peruse this to the end because I have not given up what I wanted to do starting in 2006. It was much harder to put all the curriculum together edit them and type them in different format and develop the instructional material and break down the class activity by every hour. It is much harder and the curriculum was done by accumulation of many sleepless hours, weekdays and weekends. I have 3 ICTP for GH, ARF and RCFE and I have submitted 70 curriculums in CETP in GH, ARF, and RCFE. I have color coded them for their reading. It was never addressed and I am seriously concerned of their whereabout, if these were not reviewed. My work was well done and complete. I am willing to make revision as needed, but this meeting is not about that. Tom Shetka and Charles Boatman couldnt do what I have done. From our last phone conference with Sandra Munt and Charles Boatman, Charles Boatman didnt even know what a lesson plan is. They dont know and they couldnt tell me

 what the nine elements are. They just repeat what was written on the denial letter. I told them that there was no indication to me that their dept staff has read my application and made appropriate and relevant comments. I have submitted my application and material on Dec 2009. I have never got a letter of acknowledgement that the dept had received my material. Was this their standard practice and I have never seem them again, and nothing got returned. I wonder if they still have them. All I asked was to show me if you have read them by giving me relevant comments. They told me that it was not there and I told them it was always there since day 1. They scheduled todays phone conference. I have my computer setup and all my submission and documents in front of me and they have none. I do understand why they said they could not talk to me anymore. I could show to them if they have an actual copy in front of them. We could discuss specific because there was no specific on their letter and I told them that their letter was not address to my program and curriculum. The dept has made a lot of serious mistake in the past, I have no doubt and they will repeat them again as long as the people who

 made the mistake were still there and being defensive. They have never attended their approved program but I have. I have not been in a class with powerpoint. All it was highlight what the instructor read out and highlight everything she believed that it would be on the exam. Mr. Elner (new vendor application analyst), Please review. I worked very hard on this and would hear back from you soon. We need to move on. According to the guideline of vendor manual, a simple outline is exemplified. I dont know how extensive you want this to be. I wish Mr. Tom Shetka has a happy retirement now. He was requesting and hosting a conference with me to discuss about resolution of my complaint. I called him that day on 11:30 am but his wasnt there. I only got his unchanged message. During the conference at 12:00pm with Charles Boatman and Tom Shetka, He forcefully with the tone of authority that where is your nine elements- It was there since 2006, the first time I submitted the application. I asked him Have you look at my application before. He said no, I dont have to- I wanted to guide him and showed him where it is. What kind of resolution meeting was this. It was a unilateral hearsay meeting well plan on the day that he left and after he put

 on his departed message. I was accidentally disconnected without prior explanation. Tom Shetka did that in purpose because he wanted to put me out of their conversation and discussion. He wanted to talk with Charles Boatman privately by taking me out. I immediately called his phone number back, the same number I dialed at 11:30 but his greeting message has changed, the new one was on. He said that he was not a dept chief anymore that we should call Mr. Hanes at a different number. Of course, we get re-connected, he was not legally representing the dept to negotiate with me because he no longer worked for the dept. After we got reconnect, they (Charles Boatman and Tom Shetka decided to offer me refund of my application fee. I refused because, if I took this offer, the fee back, I would never be able to reapply again. The fee I paid over years, but never heard back from the dept. I may be poor but I want my application read and to be read fairly. Tom Shetka got angry because of my refusal and he threatened me that it will have it resolved in a judge, an administrative meeting. I havent heard from anyone of them for a long time. I havent received any things from the administrative law judge. I afraid that my case would become a cold cases for years. Even every time we talk, the dept would select a time and date for phone conference which took months. I have to let you know that I am recording contact everytime with the dept. I called Charles Boatman who had been staying away from talking to me. I told him that I

 am expecting an ALJ review which I have not heard from. He then arranged for another phone conference again and we will try to do without a judge. This all started in 2006 and I remember the evening Tom Shekta called me at home and said that he wanted to be paid for late fee. My Administrator status was on hold for becoming a vendor applicants, I needed to have an administrator to run my business. I was not late it was the dept who had not remove the administrative hold status and I did everything right to renew, they got my fee and cashed. I kept calling, no one knows what had happened and I sent my documentation more than twice for repeated investigation because Boatman forgot what he said he would do or he had to consult a second state attorney. I did not get my administrator license for no reason for two years and it is not unusual in CCL office, any operator would tell you. I kept very good record and even that I have to submit them 2 times to get the certificate. If I didn't pursue for this, I would never get justice. CCL didn't give me an apology but more retaliation.

Please note that all these facilities were SNF skill nursing facility. My Rose Garden was only a residential care home or a board and care home. The SNF take Medicare and Medical money on average 300 dollars for a bed/day, excluding medication and skill care. Their resident were sicker because they have skill nursing needs and residential home couldn't take SNF residents and there was no Medicare and Medical pay. My resident have private room and private bath for only 30 dollars a day in Rose Garden. They have no family, no relatives. They have their favorite spot in Rose Garden, the rocking sofa, or a spot by the window under the sun and their picture perfect view from the house.

El Rancho Vista Health Care Center 8925 Mines Avenue, Pico Rivera, CA 90660 Citation Number: 940004104 Citation Date: 08/12/2011 Violation Date: 7/7/2007 Class: AA

Penalty: $ 80,000 On 7/07/07, an 80 year old resident who suffered from severe mental illness was struck by a train and died after sustaining multiple traumatic injuries. The resident wandered away from El Rancho Vista Health Care Center that day without being detected despite a recent history of wandering and his doctor's order to use Wanderguard, a device that alerts caregivers when someone exits through a monitored doorway. The investigator found that the resident had eloped from the facility four times earlier in the week of his death and had attempted to elope three other times that week. The nursing assistant assigned to him the day of his death reported she had not been informed about his wandering behavior until after he was missing and that she did not remember seeing him wearing a Wanderguard bracelet. There was also no evidence that the resident was wearing the Wanderguard bracelet during any of the prior elopements that week. The facility was cited because its neglect of the resident led to his death. My comments: 80000 dollars fine for a resident dead - struck by a train. This is a SNF and residents get 24 hr supervision and how this happened and especially resident was a wanderer that use Wanderguard device. There was a serious consequences involved resident's dead. The elopement is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Del Rosa Villa 2018 N. Del Rosa Ave, San Bernardino, CA 92404 Citation Number: 240007017 Citation Date: 03/04/2010 Violation Date: 1/15/2008 Class: AA

Penalty: $ 100,000 On 1/15/08, an 86 year old resident died of malnutrition and dehydration about a month after being admitted to the facility in stable condition. According to facility records, she required full assistance with eating when she was admitted to the facility on 12/13/07. By the end of that month, tests indicated that she was suffering from dehydration, but the nursing and dietary staff did not assess or respond appropriately to the warning signs, which also included dark amber urine and increasingly poor meal consumption. Nor did they notify her family of the serious change in her condition. The resident lost 23.8 pounds during her 25-day stay at the facility, dropping from 120.8 pounds to 97 pounds. She was hospitalized on 1/7/08, where she was found to be suffering from severe dehydration, acute renal failure and malnutrition. She died 8 days later from these conditions. The facility was cited because it failed to ensure the resident received sufficient fluids, which led to her death. My Comments: 100,000 dollars fine for the consequence was death, from significant weigh loss, due to malnutrition and dehydration which is avoidable when resident was admitted for stable condition but need assistance in eating and drinking. Was someone monitoring her weight or attempted any kind of intervention, or even referred for nutritional consult with a nutritionist. My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

The Orchard - Post Acute Care 12385 E. Washington, Whittier, CA 90606 Citation Number: 940008202 Citation Date: 8/10/2011 Violation Date: 11/?/2008 Class: AA Penalty: $ 75,000

In 2008, a 78 year old resident died due to complications after a nurse incorrectly inserted a feeding tube (gastrostomy tube) into the peritoneal cavity outside his stomach rather than into his stomach. The resident was hospitalized the same day after complaining of severe abdominal pain and arrived in critical condition with extreme pain and bleeding from the tube site. X-rays revealed that the tube had been misplaced. The resident required surgery, was put on a ventilator due to respiratory failure, and was treated for septic shock, pneumonia and persistent renal dysfunction. After his condition continued to decline, he was put on comfort care and died 6 days after the tube was wrongly inserted. The facility was cited because its actions were a direct cause of the resident's death. My Comments: 75,000 dollars fine for the consequence was death, facility was cited because its action were a direct cause of resident's death and it is avoidable. X-ray for placement of tube is required in all hospital before placement confirmed by MD to start feeding. For nursing home, licensed nurses are required to check tube placement before they flush water, gave medication or feeding, that is before nurses put anything in through the G tube. The violation date was undetermined. What was the policy and procedures for tube placement check? Did the nurses follow facilities policy and procedures to check tube placement? My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Creekside Care Center 9107 N. Davis Road, Stockton, CA 95209 Citation Number: 030008293 Citation Date: 6/13/2011 Violation Date: 10/26/2008 Class: AA Penalty: $ 100,000

A bedridden resident died on 10/26/08 as a result of fractured left femur that went untreated at Creekside Care Center. The resident was taken to the hospital on 10/26/08 after being found unresponsive in bed. Creekside did not notify the hospital that the resident had any injuries despite the fact that "her knee was severely swollen and her left leg was shortened and extremely rotated." The hospital reported the resident's death to the police due to the extreme nature of the fracture and the "suspicious" circumstances. X-rays revealed that the resident's femur was "completely displaced" and "shattered into small pieces." An autopsy conducted the day after her death identified the fractured femur as the cause of her death. Creekside did not explain how the resident was injured, but its staff began observing swelling in her left knee on 10/23/08 and observed her in pain on 10/25/08. The resident's son reported that he visited her at Creekside the day before she died and found her "almost comatose." The facility was cited because its failure to promptly inform her physician of the change in her condition and failure to continually assess her condition were a direct cause of her death. My Comments: 100,000 dollars fine for the consequence was death, facility was cited for its failure to promptly inform her physician of the change in resident's condition and failure to continually assess her condition were a direct cause of death. My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Golden Living Center - San Jose 401 Ridge Vista Avenue, San Jose, CA 95127 Citation Number: 070008230 Citation Date: 5/16/2011 Violation Date: 4/24/2011 Class: AA Penalty: $ 80,000

A resident who suffered from dementia and mental illness died on 4/26/11, two days after she choked on a cupcake served at an Easter social party at the facility. Prior to the fatal choking incident, the resident's doctor had put her on a pureed diet because she did not have teeth, did not use dentures to eat, and was at risk of choking because she tended to swallow food without chewing. A nursing assistant took her to the Easter party and left her there unsupervised. Another nursing assistant discovered her unresponsive and pale and took her to her room, where a nurse performed CPR and helped remove multiple pieces of cupcake from her throat. Paramedics transferred her to the hospital, she was admitted to the ICU in a coma, and placed on comfort care. The facility was cited because it failed to provide necessary supervision to prevent a choking hazard to the resident at the Easter party, leading to her death. Comments: 80,000 dollars fine for the consequence was death, facility was cited for failing to provide necessary supervision to prevent choking and CNA training was not sufficient to recognize the risk. MD order of pureed diet was not being followed. Death is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Community Hospital of San Bernardino D/P SNF 1805 Medical Ctr Dr., San Bernardino, CA 92411 Citation Number: 240008216 Citation Date: 5/6/2011 Violation Date: 2/2/2008 Class: AA Penalty: $ 80,000 On 2/2/08, a resident who was ventilator dependent died when the ventilator tubing became disconnected, the alarm did not function and the staff did not respond appropriately to the lifethreatening situation. A nursing assistant summoned a nurse after observing a serious change in the resident's condition, but the nurse left after stating the resident was "o.k." A few minutes later, a respiratory therapist discovered that the tubing to the resident's ventilator was disconnected and not functioning. The tubing was reconnected, but the resident did not recover and died about 15 minutes later. A second respiratory therapist reported he had not performed a "vent check" yet that morning, however, the therapist stated that he documented otherwise because the Respiratory Care Manager "made me write the vent check." According to facility training records, the nurse who responded to the resident did not have an annual competency for ventilator dependent residents. The facility was cited because it failed to ensure that staff caring for ventilator dependent residents were qualified, it failed to ensure that staff caregivers maintained yearly competency, it failed to ensure staff performed ventilator checks every four hours as required, and its staff failed to continually assess the resident after his respiratory condition changed. As a result, the resident died. My Comments: 80,000 dollars fine for the consequence was death, Death is avoidable. This happened in a Hospital D/P SNF with a ventilator dependent patient. Staffs should on high alert for ventilator used and check for all possible machine malfunction and developed a back up and emergency plan and procedures. My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Victoria Healthcare and Rehabilitation Center 340 Victoria Street, Costa Mesa, Ca 92627 Citation Number: 060007811 Citation Date: 02/10/2011 Violation Date: 9/8/2010 Class: AA Penalty: $ 75,000 On 9/13/2010, a 92 year old resident died less than a month after being admitted to receive therapy for a fractured hip. An autopsy by the coroner stated that "his untimely death was primarily due to septic complications (acute peritonitis) of his perforated ulcer." The coroner told the investigator that the resident's abdomen was full of puss and murky gray fluid and that his ulcer had ruptured several days to a week before he died. The resident began complaining of abdominal pain 5 days before he died and his abdomen was reported to be hard, distended, and tender to the touch at that time. Victoria Healthcare did not notify his physician or have an RN evaluate and assess his condition, as required by its policy. It sedated the resident with Xanac (an antianxiety sedative), Ambien (a sleeping pill), Seroquel (a powerful antipsychotic drug), and pain medication. The resident's condition declined, he became lethargic and displayed symptoms of kidney disease, and died in the emergency room after being found unresponsive and without a pulse at Victoria Healthcare. My Comments: 75,000 dollars fine for the consequence was death, Death is avoidable. Failed nursing assessment and failed to report to MD, delay proper treatment, unnecessary drug used for sedation as a chemical restraint, instead of investigating or assessing for the cause of the real problem. Resident was given sedation, sleeping pill and antipsychotic drugs instead of antibiotics and pain medication. They should be fined for more Money for multiple gross negligence. Nurses are accountable to the patient care. There is gross negligence on part of the facility. It will take a nurse LPA to figure this out because, there are very sick patient in RCFE. It kept telling Clark and Macroft, don't compare apple with orange because my facility Rose Garden is a lower level of care with all alert and ambulatory clients. Across the street from me was a hospice care, very sick residents with six months or less to live by the definition of Hospice. Of course, they came for a purpose, It didn't matter what I said. Here, miss spell Xanac in the article, it should be Xanax My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Goldstar Rehabilitation and Nursing Center of Santa Monica 1340 15th Street, Santa Monica, CA 90404 Citation Number: 910007605 Citation Date: 01/10/2011 Violation Date: 4/16/2009 Class: AA Penalty: $ 100000 On 4/16/09, a 60 year old resident who had multiple sclerosis was eating dinner at an activity-sponsored event at the facility, when he began to choke on meat that had been prepared by the activities director at her home, without adherence to the resident's prescribed diet. The resident lost consciousness for 10-15 minutes. Paramedics removed a 2-inch piece of meat and several smaller pieces from his throat and transferred him to the hospital, where he died 7 days later from brain damage caused by the lack of oxygen. The facility was cited because it failed to follow his doctor's order for a soft diet, which was needed because the resident had a chewing problem and was missing some of his teeth. Its failure led to the resident's death. My comments: 100,000 dollars fine for the consequence was dead by choking. Death is avoidable.
My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Santa Cruz HealthCare Center 1115 Capitola Road, Santa Cruz, Ca 95062 Citation Number: 070007755 Citation Date: 12/17/2010 Violation Date: 11/14/2010 Class: AA Penalty: $ 80,000 On 11/14/10, a resident fell, fractured her neck, and died after getting out of her wheelchair unassisted and unsupervised in her room. The nursing staff found her on the floor in front of her bathroom with a large amount of blood from an apparent head wound. Paramedics were called and pronounced her dead a short time later. A mobility alarm that was supposed to alert staff that the resident was getting out of her wheelchair was not clipped to her clothing at the time of the fall. The resident had a history of repeated falls and injuries at the facility, including falls on 1/18/10, 7/20/10 and 8/21/20. Despite this history, the facility did not modify her care plan or try new interventions to protect her after the fall on 8/21/10. The facility was cited because it failed to provide supervision and assistive devices to prevent an avoidable accident. The facility did not evaluate the effectiveness of interventions to prevent falls and did not modify or replace interventions as necessary. These failures led to the resident's death. My Comments: 80,000 dollars fine for the consequence was dead by falling result in fractured neck. Death is avoidable

My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Walnut Whitney Care Center 3529 Walnut Avenue, Carmichael, CA 95608 Citation Number: 030007652 Citation Date: 11/23/2010 Violation Date: 4/14/2008 Class: AA Penalty: $ 80,000 On 4/14/08, an 86 year old resident died several hours after being admitted from Walnut Whitney Care Center due to septic shock, acute renal failure, dehydration and urinary tract infection. She had been admitted to Walnut Whitney a month earlier for short-term therapy due to a fracture, and was considered to have a good potential for rehabilitation and discharge. During her short-stay at Walnut Whitney, she suffered two urinary tract infections, one identified on 3/20/08 and the second on the day of her death. Notwithstanding the history of infection and the risk posed by a diuretic she was taking, Walnut Whitney did not assess her hydration status or food and fluid intake in the days prior to her death. The resident's son reported that a hospital emergency room nurse was very upset about her condition before her death and told him that she had a "terrible bladder infection," "her urine was like sludge," "there was blood in her urine," and that "she was so dry." Walnut Whitney was cited because its neglect led to her death.
My Comments: 80,000 dollars fine for the consequence was dead by poor nursing care and negligence. Death is avoidable. My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Metropolitan State Hospital D/P SNF 11401 S. Bloomfield Avenue, Norwalk, CA 90650 Citation Number: 170006836 Citation Date: 11/18/2010 Violation Date: 9/29/2007 Class: AA Penalty: $ 100,000 On 9/29/2007, a 61 year old resident choked to death due to the facility's failure to monitor him at mealtime and to provide emergency care to remove food that was obstructing his airway. The resident's care plan called for monitoring during meals because he was at risk of choking due to being toothless. Nonetheless, the facility staff failed to supervise him during dinner on 9/29/07. A nurse found him laying down in his bed and unresponsive at 7 pm. The facility called paramedics, but did not clear his airway or administer CPR in accordance with its policy while waiting for their arrival. Paramedics arrived at 7:19 pm, discovered the resident had food in his airway, and transported him to the hospital, where he was declared dead at 7:45 pm. The cause of death was asphyxiation due to choking. The facility was cited because its failures to implement the resident's care plan, to monitor him during meals, and to provide emergency care in accordance with its policies led to the resident's death. My comments: 100,000 the consequence was dead by choking. Death is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Gramercy Court 2200 Gramercy Drive, Sacramento, CA 95825 Citation Number: 030007455 Citation Date: 08/03/2010 Violation Date: 10/12/2007 Class: AA Penalty: $ 90,000 On 10/12/07, a 97 year old resident fell from her bed to the floor while being cared for by a certified nursing assistant (CNA). She died four days later due to a head injury and compound neck fractures caused by the fall. According to the CNA, the resident rolled off the bed and fell to the floor face down after the CNA lowered her bed rail and then turned away from the resident to position her wheelchair. The resident's son questioned this explanation, stating "I did not ever see her (mother) move or turn herself." The facility did not train or discipline the CNA following the resident's fall and death. The facility was cited because its neglect caused the resident's death when it left her unattended without the side-rail in place or staff presence to prevent her from falling from the bed to the floor. My comments: 90,000 fine for the consequence was dead from fall. Death is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Eskaton Care Center Manzanita 5318 Manzanita Avenue, Carmichael, CA 95608 Citation Number: 030007577 Citation Date: 09/27/2010 Violation Date: 07/20/2008 Class: AA Penalty: $ 100,000 On 7/20/08, a resident suffered a fatal injury when she fell from a mechanical lift while nursing assistants were transferring her from a wheelchair to her bed. The sling to the lift broke, causing the resident to fall to the floor and strike her head on the door. She was sent to the hospital where it was determined that she had suffered serious brain damage from the fall. She died four days later on 7/24/08 due to blunt head trauma. The sling that broke was in poor condition and its support straps had torn off. The facility had not conducted any safety checks on the five-yearold mechanical lift even though its owner manual directed the facility to check the condition of the slings every month. The facility was cited because its failure to check and maintain equipment in accordance with manufacturer's recommendations caused the resident's fall, head injury and death. My comments: 100,000 the consequence was dead from fall. Death is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Convalescent Center, Mission Street 5767 Mission Street, San Francisco, CA 94112 Citation Number: 220007568 Citation Date: 09/14/2010 Violation Date: 3/22/2010 Class: AA Penalty: $ 100,000 On his first day of work on 3/22/10, a certified nursing assistant (CNA) killed an elderly resident who suffered from dementia when he pinched her nose and used a pillow to smother her. After a staff member caught him in the act, the perpetrator fled the building and was later apprehended by police. A housekeeper observed the perpetrator in the victim's room with a pillow over her face a few minutes before she was killed, but left when the perpetrator told her to get out of the room. Prior to the homicide, another CNA asked the director of nursing (DON) "at least 3 times" to check on the perpetrator after observing him acting in a confused and disoriented manner. Another employee reported he thought the perpetrator was on drugs. Each time they complained, the DON said it was okay and never checked on the perpetrator. The CNA who expressed concerns said that within 30 minutes of conversing with the DON, the resident was dead. The perpetrator was assigned to care for 7 residents alone with no direct supervision that morning despite it being his first day of work and his total lack of any experience in caring for the elderly. The licensed nurse who was supposed to supervise the perpetrator said he did not give the perpetrator any information on the residents he was supposed to care for and the nurse did not know what the perpetrator was doing prior to the deadly assault. The Medical Examiner ruled that the resident's death was a homicide due to traumatic injuries caused by smothering, strangulation and blunt force. The facility was cited because its failure to protect the resident from physical abuse caused her death. My Comments: 100,000 fine for the consequence was dead by strangulation. Death is avoidable. I knew this case very well. The perpetrator C NA was cleared with his background check to work. What was cleared in the past didnt provide any clue that it would happen in the future. The facility had a new name called San Francisco Nursing Center. My RCFE administrator and facility licenses were revoke for what CCL claimed in Gloria Merk letter as due to residents health and safety reason per title 22. I was wrongfully accuse because CCL revoked my license to operate and closed my facility business, removed all my residents, so that I would never be able to teach as a vendor and I would never be an administrator nor operate a care home again. My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint. My administrator and facility licensed were revoked by the DSS CCL for doing nothing wrong.

Browning Manor Convalescent Hospital 729 Browning Rd., Delano, CA 93215 Citation Number: 120007407 Citation Date: 08/06/2010 Violation Date: 6/23/2009 Class: AA Penalty: $ 100,000 On 6/23/09, a 58 year old resident fell from his wheelchair and suffered fatal injuries that led to his death two days later. The resident had a history of combative behavior and the nursing staff reported that he had been very agitated prior to the fall and had been disconnecting the self-release seat belt on his wheelchair. The facility policy called for it to assign a staff member to provide one-on-one monitoring in this situation, but the facility failed to do so. The coroner reported that the resident suffered spinal fractures and that the injuries caused his death. The facility was cited because its failure to provide the necessary one-on-one monitoring led to the resident's death. My comments: 100,000 the consequence was dead by fall. Death is avoidable My Rose Garden RCFE was fine 30000 for no consequence, no one resident got harm or injury and no residents and their family complaint.

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

156

All these are public record online but not for CCL, no one knows what was going on.

Please note that these are nursing home and CMS paid them 6000-10,000 a month from Medicare and Medical.

DSS LPA was not qualify to do this very important job. What is your mission? Should said the make profit from care home and harass them, and abuse the care home residents. DSS CCL LPA and those official behind the conspiracy are all abuser to these residents. Injustice, suppression, harassment, intimidation, falsification of documents finding, retaliation, conspiracy......

 On March 21, 2011, at 10:30 am, this is the date and time Charles Boatman, manager of the Administrator Certification Section in the State of Californian Department of Social Service set for calling me because I called him on last Wed, Thursday, and Friday, because I wanted to know the result of his decision on my vendor status, and he deferred his decision to the following Monday 3/21/2011. Audrey Jeung came again to gave my care home 30000 dollars fine on 3/18/2011 the Friday I talked to Boatman. My Administrator license and facility license were revoked and my vendor application was denied on 3/21/2011 at 10:30 am by Boatman. I asked him Why?. Boatman said that because my facility Rose Garden was not in compliance.

Sequoias This is one case in assisted living with DSS

On August 3, 2011, one resident from a Life Care community on Geary Street in San Francisco fell down from his 22nd floor apt. He was supposed to be discharge from the SNF. What is wrong with DSS? What are they doing in their job ? Why is it possible for resident to plunge to dead from the 22 floor in a split second. DSS came to harass and suppress us, we have no injury no problem with resident. Why is this Life Care community facility is still operating and what happen with the other resident in the building.

Health Care Forum in Los Altos

I interviewed the facility administrator who told me that, community care licensing was in their place last month. They only come every 3 to 5 years. They had a "walk thru". One person, LPA, only and it was so quick. for this facility who was licensed for 127 residents in assisted living. There was only 1 LPA for a 127 residents care and a walk thru while my 6 beds facility had an insulting narcotic and firearm search in my residents and caregivers personal belonging.

 Juan Gonzales, Facility manager used the word "walk thru" but I got different treatment, my care home and my law binding residents' home was search upside down in every drawer and even my care givers room was completely search. I have a 6 beds care home and LPA from licensing act like a police without a warrant and a narcotic squat without knowing what they are looking for, a blind search. I talked to the program manager, Susan Roman Clark in our meeting in Nov, 2010. She said that once you hang your license for business, your are subject to our search and residents have given up their right to be treated like law binding resident in their own home. I called Bob Hing, the new chief who replaced retired Tom Shekta. I said You (DSS) came for retaliation on me (the licensee and administrator). Search me not my residents in Rose Garden He calmly said we (DSS) couldnt give you a citation by searching your own home.

 In that 11/19/2010 meeting with Susan Roman Clark, I told her that my residents are all alert and oriented x4 and they walked. Why didn't you tell us that in your phase I, administrator orientation conducted by the licensing program analyst (LPA) that resident who live in our home will be searched. CDPH went to survey Health Care Forum health care center for their capacity of 47 residents with a team of people with different specialties. We went there everyday for one week. We have to come to a team decision for all the findings and we look at harms and potentials to the resident per the scope and severity.

My 6 bed facility had resident walking and no one ever fall or get hurt in my facility. Everyone walk out of my facility when they move out at end of May, 2011 for closing.

 In that facility I survey, an alert and oriented resident was placed in a room with one severely demented resident and one hospice resident. This alert resident told me that D bed was the dead bed. For the sick and dying they move them in that bed. She was alert and watch everything. The Chaplin and priest, the daughter and the family was there. She watch and watching the one dying in bed and everything they do. The nurses said that because that was a room close to the nursing station, patient wanted to be close to the nursing station. They have not assess and acknowledge the feeling and the emotion of the other resident who told me how she feels, sad and anxious with her moist eyes. It is as if she is watching herself dying in bed. This resident was admitted to the facility for depression, anxiety and paranoia, currently on psychotropic medication, she is a very nice woman. I called her the guardian angle. She was afraid to tell staffs who work in there and also these had been her room for a long time. Only the sick and dying was moving in and out of her D bed shortly. Resident compatibility is very important.

 I found a resident with open right nose ulcer due to basal cell carcinoma of the skin, scant amount of bright red blood and moist red wound bed not cover like the MD order to use A and D ointment and cover with dry dressing. This demented resident had her, not so nice looking wound exposed, in front of every one who were also eating breakfast in the dinning room. I asked for why didn't she get a dressing to cover her ulcer for infection control and dignity reason. Nurse told me that they had care plan for it and resident removed her bandage all the time. They took her inside and put on a bandage on the nose and it stay very well, she made no attempt to remove the bandage and she was in bed sleeping later the day. The next day, I saw the same resident with a bandage on her nose but also a marker initial and date on the bandage and on her nasal ulcer wound. Resident couldn't express her wish bec of severe dementia and Think about it yourself what is wrong with this picture.

 As conclusion, dept had double standard and ccl came to me for retaliation, they didn't come because of no reason. They were in my home to carry out an order. It is no coincident. Susan Roman Clark kept signing and sending a stack of letters for fine and money, 30 thousand dollars and there was no actual potential harm to residents. Why didn't they removed the resident immediately except only interest in getting the money for almost 6 months to finish me up, made their last appearance on March 18, 2011 for Charles Boatman to call me on March 21, 2011 on Monday. (I have been calling Charles Boatman everyday all that week but he put it off every day and set the final day on Monday for the result of his decision. I asked him for his result of denied over the phone, he said "you are not in compliance." I asked for a denial letter that I have never gotten one from him as of today 6/27/11 for more than 3 months after this conversation on the phone and even my care home has closed.

 Licensing had no concern of quality of care, no concern of resident's safety but it appeared that they only want the penalty money. They came down everytime I was going to talk to Charles Boatman. All licensing asked was their penalty money, they did nothing for the residents. We took care of the residents and we didn't get any money from the government by doing that. We didn't charge the government 200 to 300 dollars per bed, a day for the share room. We didn't get Medicare and Medical money. Every dollar they take away from me is every dollar they rob away from the residents. CCL asked for 200 penalty fee for one day late of paying the licensing fee. I have gotten a letter to request for money to renew my license this year.
A meeting with Marcroft and Susan Roman Clark, Marcroft told me that their staff only listen to her and no one else. She had someone record the meeting and asked me to sign. I told her that I am not signing anything without my legal representation and she didn't tell me that I came for she deposition. Marcroft and Clark asked me to leave when I refused to sign the document they prepared.

Please visit my website for detail. This story started in 2006 and I have complaint to the former California Governor's administration but nothing happened and it only get worse. I was told now that I have to complained again because of the new Governor Jerry Brown's administration. I kept calling the dept but I would only get one response that they are under investigation to a point I gave up. I could not tolerate Department of Social Service(DSS), Community Care Licensing (CCL), Administrator Certification Unit (ASC) suppression anymore.

 Everyone in my care home was gone, the place was deserted and vacant. I got a letter from Community Care Licensing demanding money $26400 plus dollars. Caregiver told me that Mr. Hood wanted to bring his things with him to the new care home but the new care home licensee who came to pick him up refused and said the if he bring everything with him in his car, he would get a flat tire. Mr. Hood was crying. He wanted his belonging which the new owner considered "trash". Mr. Hood wanted to call the police. This new care home licensee called John took Mr. Hood in his car and left. These were Mr. Hood's belonging in his private room and private bath for 6 years and he only pay SSI rate (less than 1000 a month). He had total autonomy and self decide on keeping his personal things.

 I was connected with Mr. Hood over the phone. He asked for his personal monthly stipend in a form of check 100 dollars a month that he left on his drawer. He was taken out of my building without opportunity to retreat his check in the nightstand drawer. I told him I would bring him his pictures on top of the night stand, his checks, his hearing aid and battery, electric razor (a Christmas gift from my brother), his watches, partial denture, his religion books, magazines, newly ordered books and mail order pants and clothes that had not been even taken out of the plastic wrap along with 8 boxes of mails and magazines. I loaded up 8 boxes of things in my car's trunk and car seat and took them to Mr. Hood. Including his latest mails.

 As soon as I arrived, the caregiver called John the new owner and they talked over the phone and they refused to let me unload Mr. Hood's things because they were "trash", the boxes. Linda handed me the phone and told me to talk to the owner of the facility. Owner rejected them and told me to take it back and not to unload. Mr. Hood came out and said the these were his belonging and said everything were important. Mr. Hood said that he wanted them. I took some of the things to his room (room 5) and saw that he had a broken door in his room. The upper hinge was screw-less. The door was merely hanging with the lower hinge. I didn't know how many times Mr. Hood open and close this door everyday. John had already hang up the phone and he, the administrator was not on site. It would be considered as a potential for harm and injury to Mr. Hood, an elderly 91 years old ambulatory resident. Because it is in his room and being use frequently, it needed to be fix immediately or be use again. There was no broken door nor warning sign for not to use the door. I called Nikki Manske, ombudsman in San Mateo to take a look at the broken door. She has not call me back but she had been very responsive in the past. I loaded all the boxes in the parking lot and let Mr. Hood know that all his

 belonging were here with him. I wouldn't take all inside for him. There were 3 workers in house for this 14 beds care home. 2 females and one male. They had taken 2 of my residents in. I suggested that Mr. Hood to screen and take his belonging inside. Mr. Hood said that He was an old man, He could not do it himself. I told him to get help from the male caregiver. Linda, the female care giver, told me that this male caregiver had recent surgery with hernia couldn't help. I am less than 5 feet but I could load and unload all boxes for him. I believe that anyone could do it slowly and a little bite at a time, if they allow him. My facility never had any broken door and these personal belonging was Mr. Hood's personal things over 6 years.

 I was mistreated and fined for reason on retaliation. I have never received a denial letter since I talk to Charles Boatman last on March 21, 2011 at 10:30am. As I follow up again months later, He said in one line e-mail " near future". It is almost 4 months now. I facility had been closed but still didn't get a letter. I kept getting fines from Community Care Licensing, even after closing. I personally sent an e-mail to Audrey Jeung that I was closing in June In the last couple of days, one of the resident who work as a telemarketer called me in his cell phone and said that he wanted to come back.

Here is the letter I got from CCL for fine and there are more in a form of registered mail in the post office. Since I have been away to survey and I dont live there and no one lives there, the registered mail will be return to the sender. It was demand for money from CCL.

 I got a letter from Gloria Merk, I have send her a letter before but she never responded, so I dont even know if she got my letter or not but this time she responded because it was the senator who wrote to her. She call both dept ASC and CCL but of course she got her unilateral story. She had never talked to me and ask me but sent me a letter spelling out what these people said, to her was 100 % true in cover up. Merk was doing this for self preservation. What she had written down was all hearsay from the perpetrators and abusers in one page thru 6 years ordeals and she called this investigation. What she heard from her staffs were all grain of truth? Cast no doubt. She never responded to me the complainants.

 Please visit my website for detail. This story started in 2006 and I have complaint to the former California Governor's administration but nothing happened and it only get worse. I was told now that I have to complained again because of the new Governor Jerry Brown's administration. I kept calling the dept but I would only get one response that they are under investigation to a point I gave up. I could not tolerate Department of Social Service(DSS), Community Care Licensing (CCL), Administrator Certification Unit (ASC) suppression anymore.

 Everyone in my care home was gone, the place was deserted and vacant. I got a letter from Community Care Licensing demanding money $26400 plus dollars. Caregiver told me that Mr. Hood wanted to bring his things with him to the new care home but the new care home licensee who came to pick him up refused and said the if he bring everything with him in his car, he would get a flat tire. Mr. Hood was crying. He wanted his belonging which the new owner considered "trash". Mr. Hood wanted to call the police. This new care home licensee called John took Mr. Hood in his car and left. These were Mr. Hood's belonging in his private room and private bath for 6 years and he only pay SSI rate (less than 1000 a month). He had total autonomy and self decide on keeping his personal things.

 I was connected with Mr. Hood over the phone. He asked for his personal monthly stipend in a form of check 100 dollars a month that he left on his drawer. He was taken out of my building without opportunity to retreat his check in the nightstand drawer. I told him I would bring him his pictures on top of the night stand, his checks, his hearing aid and battery, electric razor (a Christmas gift from my brother), his watches, partial denture, his religion books, magazines, newly ordered books and mail order pants and clothes that had not been even taken out of the plastic wrap along with 8 boxes of mails and magazines. I loaded up 8 boxes of things in my car's trunk and car seat and took them to Mr. Hood. Including his latest mails.

 As soon as I arrived, the caregiver called John the new owner and they talked over the phone and they refused to let me unload Mr. Hood's things because they were "trash", the boxes. Linda handed me the phone and told me to talk to the owner of the facility. Owner rejected them and told me to take it back and not to unload. Mr. Hood came out and said the these were his belonging and said everything were important. Mr. Hood said that he wanted them. I took some of the things to his room (room 5) and saw that he had a broken door in his room. The upper hinge was screwless. The door was merely hanging with the lower hinge. I didn't know how many times Mr. Hood open and close this door everyday. John had already hang up the phone and he, the administrator was not on site. It would be considered as a potential for harm and injury to Mr. Hood, an elderly 91 years old ambulatory resident. Because it is in his room and being use frequently, it needed to be fix immediately or be use again. There was no broken door nor warning sign for not to use the

 door. I called Nikki Manske, ombudsman in San Mateo to take a look at the broken door. She has not call me back but she had been very responsive in the past. I loaded all the boxes in the parking lot and let Mr. Hood know that all his belonging were here with him. I wouldn't take all inside for him. There were 3 workers in house for this 14 beds care home. 2 females and one male. They had taken 2 of my residents in. I suggested that Mr. Hood to screen and take his belonging inside. Mr. Hood said that He was an old man, He could not do it himself. I told him to get help from the male caregiver. Linda, the female care giver, told me that this male caregiver had recent surgery with hernia couldn't help. I am less than 5 feet but I could load and unload all boxes for him. I believe that anyone could do it slowly and a little bite at a time, if they allow him. My facility never had any broken door and these personal belonging was Mr. Hood's personal things over 6 years.

 I was mistreated and fine for reason on retaliation. I have never received a denial letter since I talk to Charles Boatman last on March 21, 2011 at 10:30am. As I follow up again months later, He said in one line email " near future". It is almost 4 months now. I facility had been closed but still didn't get a letter. I kept getting fines from Community Care Licensing, even after closing. I personally sent an e-mail to Audrey Jeung that I was closing in June In the last couple of days, one of the resident who work as a telemarketer called me in his cell phone and said that he wanted to come back.

 Here is the letter I got from CCL for fine and there are more in a form of registered mail in the post office. Since I have been away to survey and I dont live there and no one lives there, the registered mail will be return to the sender. It was demand for money from CCL.

 I got a letter from Gloria Merk, I have send her a letter before but she never responded, so I dont even know if she got my letter or not but this time she responded because it was the senator who wrote to her. She call both dept ASC and CCL but of course she got her unilateral story. She had never talked to me and ask me but sent me a letter spelling out what these people said, to her was 100 % true in cover up. Merk was doing this for self preservation. What she had written down was all hearsay from the perpetrators and abusers in one page thru 6 years ordeals and she called this investigation. What she heard from her staffs were all grain of truth? Cast no doubt. She never responded to me the complainants.

 Please also click to see my other pages for content I submitted to the Department and I have 70 CEU. Analyst don't have time to read them and I am not in compliance along with a 30 thousand dollars fine could take care of me. I have also included supporting documents that accompanied these letter. I decided to put it in the public and let the public decide, let you be the judge.g

I am reaching out to seek help from anyone who care to stop these suppressions from government agency call Department of Social Service Community Care Licensing, Licensing and Certification. These happened over a period of time since 2006 and until today. I complained and complained. Complaint letter ended up on the perpetrators desk. I went to see them. The problem escalated and got worse. Today, ,March 21, 2011, is another big setback to me. My heart dropped . I am completely exhausted and depress and completely paralyzed due to major depression as caused by conspiracy, retaliation and suppression from DSS, CCL, L and C. Can a policeman and the judge abuse their power given by the public and pay by the public to search and arrest their protected public for the sole purpose of retaliation (speaking up), suppression (shutting me up), conspiracy (abusing their power). Do these public employees from the State get punish for wrong doing? Will this government retaliation stop by someone?

 What is the delay and I had not been getting a response before this message. I told him on March 21, 2011 at 10:30 AM to send me my denial letter ASAP which had never happened. I kept checking my mails every day but nothing came for over a month. I followed up by sending Boatman e-mail and this was his response eventually. What did he mean "near future". It could be 10 years, 20 years, 30 years or before either of us retired and died. I wonder if Boatman is also retiring in his "near future." It didn't tell me anything at all. Why was Boatman try to hid and reluctant to send this denial letter. I had already told him that I would appeal. No denial letter, no appeal. I was ignore for a very long time after I submitted my application without knowing when my

application would be review. At this point they are holding on to the denial letter no chance for me to appeal. I was always the one to ask. I wanted to know what is next. I have hanged on since 2006 and who had 1/2 a decade to waste when these perpetrators retired one by one. If my course had been approved by Alan Elner the new analyst, my 2006 submitted packageshould be approved by the old analyst, Sandra Munt and Mary James, if they had read it. If CCL & C from San Bruno found a deficient practice that was endangering residents in my home, they house, Shouldn't they do follow up. If there was any urgency to their accusation at all, shouldn't they removed the residents to ensure their safety, instead of constantly send me registered, demanding for money and on top of that, they sent me a license for license renewal for they ever increasing annual licensing fee. To me the sole purpose for licensing to come give me a fine. L & C had never return since they put on the 30 thousand dollars fine and left. It was very inconsistent with the severity of their fine imposed on my facility. Do they know what they were doing except for the purpose of conspiracy and retaliation. Incompetent state employees retaliate and abuse of power their to elderly

 On March 21, 2011, Boatman called me and said that your application was denied, I couldnt give vendor approval to you. I asked Boatman for the reason and he said that because I was not in compliance with my care home. I told Boatman that I was expecting him to say that to confirmed my suspicion that Community Care Licensing came to my care home and gave us a 30 thousand dollars plus fine on my care home on March 18, 2011 which just before I would talk to Boatman again for his decision. I would talk to Boatman again but he keep putting it off on Monday. I wanted Boatman told me in his own word and I wanted to hear from him. I asked him to send me his denial letter as soon as possible so that I can get closure and move on with life and decision what to do from here.

 As of today April 8, 2011, I have not received any letter from Boatman. I have check my school site every day for his mail. Last time, he sent me a denial letter in Dec 2010. I went to the post office for the registered mail and it was someone else denial letter he sent me. A serious breach of confidentiality. Last June 30, 2010, licensing came to raid my care home to do a narcotic search to my elderly residents was 7 days that Boatman said that he would talked to me again. The whole scenario got repeated.

Prior to this Licensing had not been in my facility for 2 years and we had no fine for the past year. In the 11/19/2010 meeting with Susanne Roman Clark, and Audrey Jeung . Susanne Roman Clark complained to me that CCL had 4 counties to inspect, San Francisco, San Mateo, Alameda and Contra Costa County. My facility had never been in probation as on their facility search website as of 3/29/2011 as comparing to other facility under probation in the same county inspected by the same CCL office. What is the chance that CCL showed up 6 days and 2 days that I would be conference with Boatman for his decision on my vendor application.

11.3 miles or 15 min distance

DSS CCL 851 Traeger Avenue, Suite 360 San Bruno, Ca 94066 to

E. Hillsdale Rose Garden 107 E. Hillsdale Blvd San Mateo, Ca 94403

CCL Inspections 2006 -2009 No problem & No fine
6/30/10 LPA Jeung came to search residents & caregivers of Rose Garden 7/6/10 Boatman set this date to give me my vendor application decision, but he never call 3/18/11 LPA Jeung came to harass on this day, as I have waited. residents & caregivers in Rose Garden, deliver huge accumulative civil penalty to 30000 dollars but this visit was not in CCLs record 3/21/11 10 am Boatman set this date to give me my vendor application decision, but he 191 did call this time to deny my application

This is a serious breach of confidentiality. What is the purpose of sending this out in registered mail? Terry Stewart would miss her 20 days to appeal and without knowing that it was sent somewhere else.

 Licensing kept writing to me for licensing fee other than the 30 thousand dollars heavy fine. All care home were given a pin number to pay. What do they care about quality? They only care about if you pay the fee. If I was for these amount of money but they couldn't tell me what is wrong. Here they remind me to pay for the licensing fee. I was initially licensed in Sept every year but since last year, there was an unexplained 3 month missing. I started to get renewal in June every year. The amount was out of proportion. My care home but since last year, Licensing sent me renewal every June for annual and the fee went up 33 % and fine for one day late was 50% (200 dollars) for last year. This year is 206 dollars late fee. In my job, we always have to ask if there was any consequential harm to residents. My resident were happy. There are plenty of room and privacy for them. Low rent, plenty of food and good care givers. My residents were independent and alert and oriented x4. They don't need me

11/19/2011
Dec 2010, I went to meet with Susan Roman Clark, while I was waiting to see her. I spot a message framed on the wall to say that CCL don't get gifts for a good job they did (gratitude). It should still be there. (very ironic) The inspection and evaluation training is out dated. They were missing a lot of things and serious problem of double standard. I talked to the hospice care home across the street 108 e. Hillsdale blvd, San Mateo, CA 94403. Licensee told me that they never talked back to the LPA even they hated them badly, they would treat LPA nicely and smile at her because they have a business to run.

3/29/11
Snap shot taken on 3/29/11. As compare to this facility in South San Francisco, they have a probationary. Yet I was given a 2100, 5700 and 30 thousand dollars fine and the following are the citation I got in the past.

At the same time, Winston Manor Home was clean quickly again as if nothing had ever happen, may be they paid their fine to get out of probation status and what was that meant money equal to resident inspection and equal to residents quality of life in title 22

 click here to get to link You will see my facility info, I am clean and here is a snap shot I took today 3/29/11

My RCFE was quickly removed

 Today, 4/14/11, I went to Rose Garden to pick up 4 more registered mails from licensing in San Bruno. Threatened letter demanding for money signed by Susan roman Clark, this is the repeat of last year's scenario. I went to Betty and told her that I will close the facility and I will help her to find a nice home. She said no. I like it here. I am not going any where. Then, she walked back to her room. I have been called by Phillip 30 times a day. He also called his conservator, payee and social worker 30 plus times a day. Wasting his money on cell phone time because he buy the time charge per minutes. He would just say. I want to know what is going on. I talked to him face to face and told him that he would need to live independently. Phillip had a diagnoses including paranoid schizophrenic. I don't know what to tell Roy. He is my dialysis friend who got pick up by Bayshore transport to dialysis center on Tue, Thur, Sat. I have no idea where he is going to end up. Robert is 91 years old, at his age, he had to adjust to another new living environment and Bette was his very best friend in the house. They watch out for each others. Both Bette and Robert pay SSI (below $1000 a month). It would be difficult to place them. It is inevitable that they would be suffering emotional trauma of grieve, loss and separation.

 Today, 4/15/11, I got a letter for licensing fee from community care licensing. I used to get license renewal letter in Sept but since last year, renewal came in June and if pay one day late, there would be a late fee $206 .50 dollar. The fee went rocketing high. We were being squeeze and strangle to death by Dept of Social Service, Community Care Licensing, Licensing and Certification by doing good work, helping the old and disable. What have licensing done to their elderly to desire these money from us? And not to say that I have no money. Even if I have money, I would give money to my residents not licensing, the bully perpetrator. Everyone, employee, residents asked me what is going to happen to this facility. I don't know. I couldn't even close it now because Bette and other refused to leave.

Please look at the following report from the ombudsman

A second report

 Retype the above Second report of the patient care ombudsman Page 2

4/18/2011
Ombudsman Services of San Mateo County, Inc. is the designated LongTerm Care (LTC) Ombudsman Programs for San Mateo County and is the local representative of the Office of the State Long-Term Care Ombudsman. As mandated by the federal Older Americans Act, LTC Ombudsman representatives identify, investigate, and resolve complaints that are made by, or on behalf of residents of long-term care facilities, and relate to actions, safety, welfare, or rights of the residents. East Hillsdale rose Gardens, located at 107 E. Hillsdale blvd, San Mateo, California is licensed by the California Department of Social Services, Community care Licensing (CCL) Division as Residential care Facilities for the Elderly (RCFE). RCFEs are housing arrangements chosen voluntarily by the resident, the residents guardian, conservator or other responsible person; where 75 percents of the residents are sixty years of age or older and where varying levels of care and supervision are provided, as agreed to at time of admission or as determined necessary at subsequent times of reappraisal. Any younger residents must have needs compatible with other residents. The facility has a licensed capacity for six residents.

P3
The facility has the same six residents as previously reported. They are getting good basic care and appear to be happy in their current circumstances. Four of the resident are on Supplemental Security Income and the other two pay only $1000 each per month. It is rare in San Mateo County to find facility that will accept these very low rates.

P4
While some of the facility non-compliance issues with licensing have been addressed, none of the staffing issues have been dealt with and civil penalties are now accruing at $50 per day. What staffing issue? There was no issue but DSS said that it was. The house was clean with plenty of food and the residents were happy. Resident were not happy of the personal belonging search by the LPA not with our care.

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

205

 The two caregivers that CCL said with an issue were caregiver of another care home. They only come once a while to relief my live-in caregiver. They had complete documentation. They were good caregivers and my residents had no complaint with them.

On Report of the patient care ombudsman

"facility was clean and with plenty of food supplies "Residents were happy and the care was good. "The rate this facility charge is the lowest they have never seen" "the charge from CCL was missing signatures and meat in the refrigerator not properly wrap."

 Ombudsman were not my friends, they only knew that I was filing bankruptcy. My care home was added on their work load. They never knew the DSS part of ordeal since 2006. It is not a crime to be broke with a good cause, as I have struggled for these 6 years and tried to find different ways to get out of this situation exhausted my own resources instead of taken it out of my poor residents.

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

209

Retype in next slide

Marcroft and Jolls were the people who received these report.
Licensing Agency: Carol Marcroft, Regional Manager Community Care Licensing 851 Traeger Ave., Suite 360 San Bruno, CA 94066 Mary Jolls, Program Administrator Community Care Licensing 744 P St. MS 8-3-90 Sacramento, CA 95814

Title 22 stated that Intentional mis-interpretation of Title 22

According to title 22, It stated that if residents were injured, harm or there was a death in my facility and is avoidable, the facility would be fine for 150 dollars a day but no resident was injured, harm and died in Rose Garden. Why do I get 150 dollars a day fine?

212

6/18/10
Please note that Mary Jolls was one of the manager who spoke on the 6/18/10 seminar with Charles Boatman who was less than 3 years on his job as a RCFE ACS division manager, and Gary L Palmer and gave out CEU approved by Charles Boatman and advertised on line with their manager and division chief titles. They charged more than 200 dollars per seat of participant.