Professional Documents
Culture Documents
Dr. Ashok K Chauhan, Founder President, RBEF & CEO Amity Group, strongly believes that Human Behaviour determines the success & excellence of an individual. In his words My target is to equip each and every student of the Amity Institutions with the best education and infrastructure to help them achieve nothing but the best in life. Not only do we inculcate in them the best of creative and technical qualifications we, also teach them Indispensable Human Qualities.
We nurture Talent
AUM
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INTRODUCTION, COURSE REVIEW & SHARING OF SESSION PLAN
BS Evaluation Break Up
Components Internal Assessment Components
SAP
Weightage
20
20
25
30
SAP ASSIGNMENT
FORGIVENESS LEADS TO ANGER MANAGEMENT FOR HEALTHY LIVING
TRANSFORMING AGGRESSION INTO COMPASSION
SELF DEVELOPMENT
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UNDERSTANDING SELF
UNDERSTANDING SELF
Todays human being in IT world to be constantly in pursuit of information, knowledge, wealth, name and fame can claim to know practically everything but the one person we are constantly getting out of touch is our own self. We need to understand ourselves and our true potential for that we need to understand our true self-our sacred core Live life more wholesomely and handsomely by achieving personal and professional excellence. There is only one corner of universe you can be certain of improving i.e. your own self
The understanding of self enables awareness and self-acceptance Still the mind and be a silent witness to ones thoughts, attitudes, emotions and behavior. There are two people within us real me and role me . The behavior we display to others( Overt self) whether verbal, non verbal, conscious or unconscious is like tip of an iceberg but the major part( covert self) is below the surface that is not visible in the form of thoughts, feelings, attitudes, values and beliefs etc
SELF AWARENESS
WHO AM I ? Where have I come from ? Where am I going ? What is stopping me ? How will I get there ? What help do I need ? What will it be like when I get there ? ACTIVITY:
Try thinking about following questions: What do you think about life ? What would you want other people to think about you? What do you think about others ? How do you interpret messages ?
SELF ACCEPTANCE
After becoming aware of who you rally are the next step in the self concept journey is to accept yourself
You have to accept and be responsible for your TEA system i.e. thoughts, emotions and actions Start introspecting and have courage to accept your self, the way you are the high point that gives you self realization' that helps us to realize your inner potentialities Most of us are not aware of our hidden talents. Albert Einstein once said that only one-tenth of our brain is utilized. The tragedy is that we are not aware of major portion of our hidden talents
Self-Monitoring
Definition
Your ability to identify, analyze, and modify your thoughts and feelings accurately
1. You can accurately and objectively identify your thoughts & feelings, strengths & weaknesses 2. You can accurately observe and analyze how others react to your comments, appearance, and behavior, 3. You can use such observations to modify how you present yourself.
Copyright 2011 Pearson Education, Inc. All rights reserved 13
SOCIAL
Managing Life depends upon how efficiently we allocate our time in to the above four parts
PHYSICAL
Involves caring effectively for our physical body eating right kind of foods, getting sufficient rest and relaxation, and exercising on a regular basis. Physical Exercise promotes us to live a healthier life and most of us think we do not have enough time to exercise. Is it so ? We do not have time to better living ? Why should we live then ?
Spiritual
It is your core, your center, your commitment to your value system. It is a very private area of life and supremely important. Prayerful meditation on the scriptures. Immersion in great literature. Or great music can provide renewal. There are others who find it in Nature.
Mental Dimension
As soon as we leave school, we do not do serious reading, any more. We do not explore new subjects in any real depth outside our field of action. We do not write; at least not critically. Keeping a journal of your thoughts, experiences, insights and learning promote mental clarity. Write good letters communicating deeper level thoughts, feelings. Organizing and planning represent other form of mental renewal.
Social/Emotional Dimension
This is centered on the principles of interpersonal leadership, empathic communication and creative cooperation. Our emotional life is primarily developed out of and manifested in our relationships with others. Think win/win, Seek first to understand then to be understood and synergize.
Self-Concept
The sum total of beliefs you have about yourself
Self-Concept Questions: Who are you? What makes you you?
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ACTIVITY
ME COMMERCIAL
ACTIVITY
Module : 1 Activity 1 Create a "Me" Commercial Part 1: Each student will write a two- to three-minute television commercial. The topic is why someone should hire him or choose him for any job. The commercial will depict the student's special qualities, traits, interests in a persuasive way. All students should have in their mind where they would address for hiring them (in what kind of company) in order to achieve their goal. After they work on these, the students present their commercials in front of the class circularly. Part 2: Afterwards, they write to their Journal the reason they choose this or that characteristic, or that interest. Time required: 10 minutes
SELF ESTEEM
Self-Esteem: What am I worth? Self-Confidence: What can I do? Self esteem: Affects our appearance. Affects our health. Makes us vulnerable.
Self esteem
Self Concept
Self Image
Essence of self Esteem is compassion for yourself It is the way of thinking, feeling, and acting that implies that you accept, respect, trust and believe in yourself
Self Concept
self-awareness influence of others past experience cultural background
Essence of self esteem is that it tends to come from within and it is truly loving and valuing yourself Growing in self esteem means developing confidence and strength from within. The basis for your self worth is internal. Self esteem has two interrelated aspects:
1.
2.
Self efficacy: Confidence in the functioning of your mind, your ability to think, analyze, judge & choose. Self respect: assurance of your value and net-worth
SELF ESTEEM
Self image- way a person sees one self Self -esteem is the mental picture one has of him or herself. could be positive or negative. Self-esteem is the level of belief in one self.
However, the level of self esteem varies with how one relates with others or the environment; this is the sense of well being within you, and also in response to interaction with the other people or environment.
Whole Person
Psychologists indicate that a whole person consists of the following forms of being: The physical being (what is seen through the eyes) The emotional being (what we feel) The rational being (the thoughts that run through our mind the choice we make) The spiritual being (the spirit within us which is eternal)
SELF-IMAGE
How You See Yourself It is the way you perceive yourself; the projection or opinion of you as internalised by yourself. It is different from how others see you. It is how you would like to be seen by others. Self image is difficult to change or influence, since it is set at the very early stage in life. You start valuing and devaluing yourself and these messages are embedded within yourself. They also add to the messages and statements about you received from those around you. Self-image radically affects your self-esteem. A negative self-image can be a crippling handicap and can inhibit your ability to relate to other people. A healthy self-image on the other hand, is a precious commodity. People with a good self-image see themselves as being liked, wanted, able, worthy, acceptable as having choices and being capable of understanding. Although difficult to change, self-image can be altered in a variety of ways so that it can be consolidated into more healthy reflection of your true self. You do not need to remain trapped in a prison of negative self-image.
Physical Appearance
Physical appearance is a highly valued personal attribute. The praises or ridicule of others regarding ones appearance formulates a persons mental image of him or herself, including height, weight, complexion or other physical features. Men and women are mostly admired by their physical appearances, especially film stars or athletes. An evaluation of your physical appearances is usually dependent on the reaction of others or what those you interact with imply. The modern society takes physical appearance as big business, sometimes without regard for the outcome of such enhancements. People spend lots of money and time on cosmetics and lessons to enhance appearances, especially demeanour and attire in pursuit of acceptance or appreciation.
Education
Education is critical for an individual in the development of perceptions about you oneself. Such mental pictures are based on success and failures in the eyes of parents, peers and authority figures. Performance in school affects the view of oneself. Poor performance will increase inferiority complex while good performance enhances positive self-image.
Lack of skills or competence in a certain field or profession also tends to lower ones self esteem.
Friends play a very big role in forming your self esteem, especially during teenage.
Fear of rejection or in-thing effect compels teenagers to join fit in a peer group, evidenced by mode of dress and talk (using slang ). Peer influence confirms or destroys values and mannerisms youth may have been taught at home. If one is sensitive, the wound of rejection and criticism would be deeper for isolated and neglected young people. A casual humour would be interpreted to be taken in bad taste, often to undermine integrity. Nicknames and jokes not only hurt, but also appear to dig deeper into the character, thus offending the person, and ultimately affecting self-esteem. This is usually called character assassination that destroys the positive aspect of self-image. It can also happen with group members.
Poor self-esteem results in feelings of fear and guilt that cripples advancement in life. Such a person never realizes his or her full potential because often the person is withdrawn or reserved. Poor self-esteem increases personality disorder. One takes alcohol to win approval from other people
Be tidy . Do not mix papers tidiness/cleanliness helps you to remain focused and orderly.
Learn to say no
FILM
MY PPTs ( REBIRTH OF AN EAGLE )
A CASE OF SELF RENEWAL
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UNDERSTANDING BEHAVIOR & INTER PERSONAL BEHAVIOR
BEHAVIOR
HUMAN BEHAVIOR
Functioning of an organization depends upon how people work or behave in an organization. Why do people behave the way they behave ? What influences peoples behavior at work.? BEHAVIOR = Personality x Environment / situation Behavior is what a person actually does OVERT BEHAVIOR : Observable & measurable activity ( Decision making, physical activity ) COVERT BEHAVIOR : Non- observable & non measurable ( Feelings, Attitudes, Perceptions) Human behavior can be understood easily if causes behind behavior are analyzed and can be controlled by manipulating these causes. One persons behavior is affected by others behavior and also affects others behavior. Human beings are not self contained entities or autonomous bodies but are affected by large systems- group, family, society Human behavior should be taken in terms of cause & effect relationship. It is not perfectly predictable as it is affected by large no. of variables. PROCESS ( S-O-B-C MODEL ) SITUATION ORGANISM BEHAVIORAL PATTERN CONSEQUUENCES
ENVIRONMENTAL FACTORS:
Organizational factors: Task, structure/Physical facilities, Technology, People External factors : Political, Legal, social, Economical, Technological,
PERSONALITY FACTORS ::
Personal factors Age, sex, education, marital status etc Psychological factors : Personality, perception, Attitudes, Learning , Abilities etc
BUT SOEMTIMES THE RELATIONSHIP BECOMES THE SOURCE OF STRESS ALSO . AT THAT TIME IS IMPORTANT TO SIT AND REFLECT THE CAUSATIVE PROBLEM AND HERE COMES THE IMPORTANCE OF RELATIONSHIP MANAGEMENT.
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IPR: Developing and improving your relationship with others. Interpersonal competence is at the heart of all social skills
JOHARI WINDOW
Joe Luft & Harry Ingham a model for self-awareness it shows 2 dimensions to understanding ourselves:
1. our behaviour & style that are known and not known to us 2. Our behaviour and style known and not known to those we have contact with (others)
Combinations of these 2 dimensions reveals 4 areas of knowledge about ourselves: 1. Arena = public self 2. Blind area 3. Closed/ Hidden area
Known to Self
Known to Others
Blind Self
Unknown Self
Johari Window
You know
ARENA
( SHARED MUTUALLY HELD feelings, emotions facts, information )
BLIND
Developing mutual expectations and Honoring Psychological Contracts: many of the expectations are unwritten or unspoken hence called psychological contracts Fulfilling each other's needs/expectations Resolving IP problems
HIDDEN
DARK
TRASANCTIONAL ANALYSIS
TRANSACTIONAL ANALYSIS ( TA )
TRANSACTION: Interaction between two person Primarily a unit of social interaction Dr ERIC BURNE: developed a scientific method to study human behavior known as TA TRANSACTIONAL ANALYSIS: TA is a method of analyzing and understanding interpersonal behavior. Analysis of transitions may provide a clue for individual as well as group behavior
Dr ERIC BURNE- a psychologist observed in his patients that there are as if several different people inside each person and these different selves transacted with people in different ways ( Psychological treatment : 70%; Medicine: 305 )
IN ORDER TO UNDERSTAND TA following should be considered: Ego states Life positions Type of transactions
EGO STATE
EGO STATE: Psychological behavioral patters
Beliefs, Values, prejudices, Dos, Don'ts Right & wrong, social norms, compassion, caring Rational, analytical, logic, Fact finding, data, problem solving
PARENT
EGO STATE
TAUGHT
CONCEPT OF LIFE
ADULT
EGO STATE
THOUGHT
CONCEPT OF LIFE
CHILD
EGO STATE
FELT
CONCEPT OF LIFE
( FC,LP), (RC,CC)
PARENT EGO STATE: Attitude, morals, values of parents or parent like people are recorded
during childhood. Person is over protective, upright, authoritative and impatient. ADULT EGO STATE: Based on reasoning, rational, analytical, logical behavior and own experiences. Constantly updating parental influences CHILD EGO STATE: Helplessness, dependability, anxiety , rebel, excitement, fun loving, spontaneous
LIFE POSITIONS
LIFE POSITIONS: PSYCHOLOGICAL POSITIONS: Refer to dominant philosophy of an individual Developed in early life on the basis of experience Tied to an individual identity, sense of worth, & his perception of other people More permanent than ego states 4 TYPES OF LIFE POSITIONS: A) Individual has many positive experiences ( Assertive Behavior ) A - A B) Distrust ( Aggressive Behavior ) P C C) Powerless, helpless as compared to others ( Passive Behavior ) C A D) Desperate life position, persons feel life not worth living ( Manipulative behavior )
I AM OK YOU ARE OK A
TRANSACTIONS
Transaction are routed through ego states.
3 TYPES OF TRANSACTIONS:
1) COMPLIMENTRY/ PARALLEL TRANSACTIONS: Stimuli gets the expected response. Both persons are satisfied and communication is complete. There can be 9 such
transactions ( P-P,P-A, P-C,A-P,A-A,A-C,C-P,C-A,C-C ) Ex: S: What are you doing after lunch. ( A-A ) R: Im going to work on an agenda for board meeting ( A-A ) 2) CROS TRANSACTIONS: Stimuli doesnt get expected response. Not desirable. Communication is blocked between two persons. Cross transactions do not continue for long. Ex: S: What is the day today. R: Day after yesterday 3) ULTERIOR TRANSACTIONS: Called manipulative transactions. Have double meaning. At social level: Clear adult message ; Psychological level: Hidden message Ex: S: The work is assigned to you. Only GOD knows what will happen. # When vectors are parallel : Transactions are complimentary When vectors are crossed: communication stops
ADVANTAGES OF TA
Develops positive thinking Improves Inter personal communication Provides technology for personal growth and social change TA can be applied for motivation and team building. Promotes healthy relationships and healing of relationships at home, work or any social platform. Helps in following six areas or organizational development - To maximize A-A transactions - To give an ok to natural child. - To identify and untangle quickly cross transactions - T minimize destructive game playing between peaple - to maximize authentic encounters ( Intimacy ) - To develop supportive systems .policies and work environment
ACTIVITY
FILM ( 90 10 PRINCIPLE )
5 EMOTIONAL INTELLIGENCE
DEFINITION
Emotional social intelligence is a cross section of emotional and social competencies, skills and facilitators that determine how effectively we understand and express ourselves, understand others and relate with them and cope with daily demands Popularized by a 1995 New York Times best selling book by Daniel Goleman
Stress Management
Stress Tolerance Impulse Control
Adaptability
Reality Testing Flexibility Problem Solving
Inter-Personal
Empathy Social Responsibility Interpersonal Relationships
General Mood
Optimism Happiness
EMOTIONAL INTELLIGENCE
Emotional Intelligence refers to the capacity for
recognizing our own feelings and those of others for motivating ourselves, and for managing emotions well in ourselves and in our relationships. * EMOTIONAL COMPETENCE
PERSONAL COMPETENCE
EMOTIONAL COMPETENCE
PERSONAL COMPETENCE: These
competencies determine how we manage ourselves. *
SELF-AWARENESS
Emotional self-awareness: Reading ones own emotions and recognizing their impact; using gut sense to guide decisions Accurate self-assessment: Knowing ones strengths and limits Self-confidence: A sound sense of ones self-worth and capabilities
EMOTIONAL COMPETENCE
PERSONAL COMPETENCE: *
SELF-MANAGEMENT
Emotional self-control: Keeping disruptive emotions and impulses under control Transparency: Displaying honesty and integrity; trustworthiness Adaptability: Flexibility in adapting to changing situations or overcoming obstacles Achievement: The drive to improve performance to meet inner standards of excellence Initiative: Readiness to act and seize opportunities Optimism: Seeing the positive side in events
*Primal Leadership, Harvard Business School Press, 2002
EMOTIONAL COMPETENCE
SOCIAL COMPETENCE: These capabilities determine how we manage relationships: *
SOCIAL AWARENESS
Empathy: Sensing others emotions, understanding their perspective, and taking an active interest in their concerns Organizational awareness: Reading the currents, decision networks, and politics at the organizational level Service: Recognizing and meeting client or customer needs
EMOTIONAL COMPETENCE
SOCIAL COMPETENCE:*
RELATIONSHIP MANAGEMENT
Inspirational leadership: Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet) Influence: Adopting a range of tactics of persuasion Developing others: Enhancing others ability through feedback and guidance Change catalyst: initiating, managing and leading in a new direction Conflict Management: Resolving disagreements Team work & Collaboration: cooperation & team building
* Primal Leadership, Harvard Business School Press, 2002
FILM ( EQ Vs IQ )
ATTITUDE
CONCEPT
THE WAY A PERSON FEELS ABOUT SOMETHING (a process, material, situation or policy ) PRE-DISPOSITION TO RESPOND ( In + or way ) COMPLEX COGNITIVE PROCESS MENTAL & NEURAL STATE OF READINESS Understanding attitudes and values is very important for managing people effectively MAIN FEATURES / CHARACTERISTICS Affects behavior: Responding favorably or unfavorably Acquired through learning over a period of time ( Starts from childhood, continues throughout life ) Invisible: a psychological phenomenon, can not be observed directly observed from behavior only Pervasive : Every individual has some kind of attitude Feelings and Beliefs:directed towards People, Objects, Ideas Evaluative statements: Either favorable or unfavorable
ATTITUDES COMPONENTS
INFORMATIONAL OR COGNITIVE COMPONENT AFFECTIVE OR EMOTIONAL COMPONENT
BEHAVIORAL COMPONENT
ATTITUDE
ATTITUDE OBJECT
ATTITUDES COMPONENTS
ATTITUDES ARE INTERNAL Largely kept to oneself, May be known to others through overt behavior
COGNITIVE COMPONENT
Consists of beliefs ,values, ideas and other information Information that a person holds is key to his attitude Information may or may not be empirically correct
EMOTIONAL COMPONENT More critical part of attitude Persons feelings +ve, -ve or neutral about an object Sometime overpowers cognitive component
BEHAVIORAL COMPONENT` Tendency of a person to behave in a particular way The only component which can be observes directly
SOURCES OF ATTITUDES
MASS MEDIA DIRECT PERSONAL EXPERIENCES
ASSOCIATION
ATTITUDES
INSTITUTIONS
SOURCES OF ATTITUDES
HOW ATTITUDES ARE FORMED (Not inherited, Acquired from various resources) DIRECT PERSONAL EXPERIENCE (Series of rewarding experiences generates liking attitude) ASSOCIATION ( Attitude develops by associating object with another object about which attitudes have been previously formed )
SOCIAL LEARNING AND MODELLING ( Learn by observing how other persons behave. Children begin modelling attitudes after parents, teachers, relations, seniors and peers
INSTITUTIONAL FACTORS ( Religious, Social, Educational institutions help in shaping attitudes)
MASS MEDIA ( Advertizing product/service, Social message on TV, News Paper These have mass appeal that change attitudes )
VALUES vs ATTITUDES
VALUES
Values represent judgment of what ought to be. This judgment is basic to respond in a given way Values represent single belief or beliefs that guide actions and judgment across objects and situations Values are derived from social and modes
ATTITUDES
Attitude represent predispositions to respond
ACTIVITY
PERCEPTION
HOW WE PERCEIVE
Perception is the process you use to select, organize, and interpret sensory stimuli in the world around you
Selection: Using your senses to notice and choose from many stimuli Organization: Sorting selected stimuli into messages Interpretation: Interpreting the meaning of messages
Copyright 2011 Pearson Education, Inc. All rights reserved 85
Perception
The study of perception is concerned with identifying the process through which we interpret and organize sensory information to produce our conscious experience of objects and object relationship. Perception is the process of receiving information about and making sense of the world around us. It involves deciding which information to notice, how to categorize this information and how to interpret it within the framework of existing knowledge. A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.
3.Organization
The process of placing selected perceptual stimuli into a framework for storage.
4.Translation
The stage of the perceptual process at which stimuli are interpreted and given meaning.
Perception
Factors in the Target Novelty Motion Sounds Size Background Proximity Similarity
Perceptual organization
It is the process by which we group outside stimuli into recognizable and identifiable patterns and whole objects.
Certain factors are considered to be important contributors on assembling, organizing and categorizing information in the human brain. These are Figure ground Perceptual grouping
Figure-Ground Illustration
Field-ground differentiation
The tendency to distinguish and focus on a stimulus that is classified as figure as opposed to background.
PERCEPTUAL GROUPING
Our tendency to group several individual stimuli into a meaningful and recognizable pattern. It is very basic in nature and largely it seems to be inborn.
Attribution Theory
When individuals observe behavior, they attempt to determine whether it is internally or externally caused.
observation
Interpretation
H Distinctiveness L H
Attribution of cause
External Internal External Internal
Individual behavior
Consensus L
H Consistency L
Internal External
H high
L- Low
Consistency Does this person behave in this same manner at other times ?
Internal Attribution
External Attributi on
Contrast Effect : Evaluation of a persons characteristics that are effected by comparisons with other people recently encountered who rank higher or
MOTIVATION
It is a skill in aligning employee and organizational interests in achievements of employee needs and wants simultaneously with the attainment of organizational objectives. Derived from Latin word MOTIVUS ( something that moves a person) It is whole hearted application of self to the job PERFORMANCE = f ( ABILITY, MOTIVATION ) NEEDS ( Deficiency) MOTIVES / DRIVES ( Deficiency with direction ) INCENTIVES ( Fulfillment of deficiencies reduction of drives )
DEFINING MOTIVATION
Word motivation is derived from word motive which means causing motion or drive which makes a person to act in a different way.
Motivation is defined as creating a force that inspires and prompts a person to start and continue an activity and usually aims at tapping best out of an individual for the mutual advantage of both motivator and the one who is motivated.
CONCEPT
NEWTONS 1st LAW OF MOTION ( Law of inertia applied to physical things can be applied to human behavior also )
MF UNVISIBLE PSM ( PREVIOUS STATE OF MIND )
VISIBLE
BEHAVIOUR
SATISFIED
UNSATISFIED
MOTIVATION
MOTIVATION: AN ART OR SCIENCE ? DIFFERENCE BETWEEN MOTIVATION AND MOVEMENT ? IS MOTIVATION A MANIPULATION ? WHY DO WE NEED MOTIVATION ? WHERE DO WE NEED MOTIVATION ? WORK AT IT OVER A PERIOD OF TIME ? WHY MOTIVATION ? IS IT REALLY ESSENTIAL ?
TYPES OF MOTIVES
BIOLOGICAL MOTIVE AFFILIATION MOTIVE MONEY MOTIVE POWER MOTICE ACHIEVEMENT MOTIVE
Needs Theories
Maslow
Self-Actualisation
Motivators
Herzberg
Esteem
Motivation
Intrinsic Motivation
desire to perform a behavior for its own sake or to be effective
Extrinsic Motivation
desire to perform a behavior due to promised rewards or threats of punishment
STRESS MANAGEMENT
performance
Effects of Stress
Physical. Mental. Societal.
UNDERSTANDING STRESS
To conquer stress there are three steps: First is the understanding of the experience of stress and how it is caused. Second is the methods to manage it on a day to day basis in all types of situation. Third is how to free yourself from stress, and prevent the stress experience from affecting your personal performance and relationships.
WHAT MOST PEOPLE DO TO RELIEVE THE PAIN (These are just illusions)
Sport New Hobby New Relationships Sleep Alcohol
SELF CONTROL
When you see and accept stress is self created then self control becomes an essential aim. This means you need to be aware of what is happening at each stage of our inner self and then making conscious choices. The more stressed you are the more rigid your perception will be. So be aware of your beliefs and challenge them as well as changing your thoughts.
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TIME MANAGEMENT
11 CLASS TEST
12
SYNDICATE DISCUSSIONS
&
PRESENTATIONS
GR1: Discuss strengths & weaknesses of members of your group and initiatives planned for en-cashing strengths & overcoming weaknesses GR2: Discuss two real life situations of high & low self esteem GR3: Discuss Johari Window wrt two colleagues of your group GR4: Discuss emotional stability with some practical examples GR5: Discuss steps for improving managerial perception GR6: Discuss and compare practical application of Maslow & Herzberg theory GR7: Discuss importance of stress management in todays competitive environment GR8: Discuss Time Management & its importance in positive attitude formation and success in life
THANK YOU
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